After previous great stay where front desk advised they put dog friendly guests on 1st fl near grassy area, I booked again. I rec'd calls ahead of time to confirm my stay. This time, without accommodation for location preferences by woman at front desk, we were put on 3rd floor with dangerously open balcony area for pets. Was told 2d night they'd try to put us on 1st fl near grassy area, but no attempt was conveyed to me. Also, some new $250 deposit was charged on cc this time, not just held until checkout, but had to be reversed. Not a good experience this time, unfortunately.