Hi, we are sorry, our check in close at 18.30 - like you can see in the hotel rules - but we can wait the guests that are on late if we know it, or if the guest contact us. We tried to contact you the week until your arrive, and than the day of your reservation by mail, message, whatsapp and phone. You never answered. We waited you until 20.30, and then we close. You called us at 23.30 when you arrived, but is too late for us. We reserved the room for you, and for this you paid it. kind regards Angela