2/10 แย่มาก
Breanna
เดินทางกับครอบครัว
30 ก.ย. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
This has honestly been one of the worst hotel stays I’ve had. The pool was closed, and breakfast was extremely disappointing. There was almost no food out both mornings —no forks one morning, no milk (only strawberry milk), no apple juice, no bacon, no chicken, and no waffle mix until I asked. Even then, the waffle maker timer didn’t work. The only items available were biscuits, eggs, and sausage I jave stayed at this brand hotel before and I know theh usually offer more like the bacon and chicken and chessy eggs omlets and croissants. top of that, this trip was for my 4-year-old son’s birthday. THATS why a big part of why we booked here was for the pool, but I was not told it was closed until I arrived. I feel like guests should be notified of things like that ahead of time so we can make other hotel arrangements if needed. I was told I could go to hotel next door and use the pool at that hotel, if that was case I would just book a room there. In my room, there was no shampoo or body wash, and I had to ask housekeeping who was luckyily in the hallways to bring me more. I also requested extra pillows and was told there weren’t any, but the staff member didn’t even check before saying that. Overall, the experience has been very frustrating and far below expectations
Breanna
เข้าพัก 2 คืน, กันยายน 2025