4/10 แย่
REBECCA -DONALD
เดินทางกับคู่รัก
24 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Poor management and cleanliness
The heater was so loud and roared all night and made clicking noise.
The bathroom shower/tub had soap scum on the walls and mold in the grout, plus hair on the floor. The kitchenette is rusted and from 1970. The room was very loud due to no flooring.
I decided to talked to the front desk and make the aware. I talked to a very nice front desk rep and she was very kind and empathetic. She wanted me to talk the manager with my concerns as well.
The manager was not concerned and had horrible customer service. When I told him about the situation he Abruptly cut me off to let me know they are getting new heaters and as far as cleanliness... he brushed me off. He proceeded to tell me he was having the girls clean it. That's it.
No "I'm sorry" or "this is unfortunate " or any kind of concern. Plus he had a smug look on this face. Not good
I, then, proceeded to let him know that his front desk lady has more empathy and concern for this business than he did. I also let him know that he was a terrible manager and had terrible customer service.
And FYI their continental breakfast is a joke. It was a 7-11 pick a crap display.
REBECCA -DONALD
เข้าพัก 2 คืน, มกราคม 2026