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"Clean and helpful staff. Pillow could be better"

"The location is definitely the best. It has everything around it and is very convenient. The access to beach is easy. It is a huge hotel and sometimes the elevator is really slow. The room itself is mediocre and not too big. But the ocean view with diamond head can beat that easily. "

"air conditioning was not working well"

"The stay was okay. "

"Everything was great till the storm hit. Had to stay in with no tv for 2nights"

"The hotel needs major updating!! The photos online are not what we seen. There are a lot nicer places around. It was clean "

"The staff were wonderful. Especially the staff near the elevators that help handicapped people like us. The hotel has an elevator system that is not handicap friendly as part of their efforts to keep the hotel room floors secure from non-hotel guests. I understand and appreciate keeping bad actors away from the rooms but not the confusion and distance people who can’t ride escalators face. The problem is that the elevators to the rooms (operable only with a room key) are on the second floor. To get from the ground floor to the second floor, there is a robust escalator which is great for everyone except those with mobility handicaps. There is a single small elevator tucked away in a long hallway and that is not easy to find when first finding it because the doors are covered in a nice Hawaiian style graphic. Since hotel check in is on the second floor, newly arriving guests have to find their own way around the escalators. After a couple of laps around the first floor shopping center, a hotel employee not only told us where the small elevator to the second elevator was, but he walked with us there. He helped a second time when we were seemingly stranded on the second floor looking for the small elevator down to the first floor. Another person helped a third time when the small elevator was out of order by taking us into an employee only area near the escalators and allowing us to use the elevators used by room maids. My thanks to the employees who rescued us. I wish had Names."

"Yes. I like to stay there "

"Pool is extremely small and was out of service for 3 days. Room was dirty, bathroom need an urgent update. Check in staff was short and not nice. Elevators out of service Parking lot was a nightmare "