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Reviews of Best Western Hotel Imperiale

4 out of 5
Best Western Hotel Imperiale
Via Pietro Nenni, snc, Nova Siri, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 22 reviews" "
Rating 8 - Good. 10 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent and the hotel was superb with its amenities. It was very a very pleasant experience.
Stayed 1 night in Jul 2023

6/10 Okay

Nicolo

Travelled with family
Liked: Cleanliness, staff & service
Not what I expected for s 4 star
Not so good I had recently at the Best Western in Patti Sicily that I was so impressed by the comfort, excellent bed & smooth sheets, food, service & newness I said going forward I will stay at 4 star Best Western!!! Then I stayed here eventhough you can tell it had designs it was tired … the room & elevator smelled musty, bed sheets were rough! The bed was hard & uncomfortable tossed all night. Restaurant opened at 8pm for dinner. Listing said free parking they wanted 10 euros to park on site. The free parking was on the street & I had to wait an hour until I found a spot. Location is not that great. I was spoiled in Patti Sicily which I would highly recommend. This place is a 3 star.
Stayed 1 night in May 2023
Response from Antonio Narciso on 16 May 2023
Dear Customer,We really appreciate that you took the time to give us your feedback. We sincerely regret your recent negative experience, we take this kind of thing very seriously as it represents an opportunity for us to improve. For this we have thoroughly analyzed your words. We are happy that you liked the Best Western in Patti Sicilia but we do not understand how it is possible to describe the Hotel Imperiale so harshly. Our guests appreciate the property, which was completely renovated in 2021, as well as our super comfortable beds. On this point I dwell in particular. you define the wobbly bed. In reality, our supplier, thanks to advertising in the structure, has sold various rest systems to our guests. Your comment seems to us very inadequate. The smell of mold you detected is yet another falsehood. If it were true, other guests would also have encountered the same problem. Being fully booked for several months, it seems very, very, very and I add very unlikely. With regard to the opening hours of the restaurant and parking, everything is clearly indicated on our web profiles. Our reviews demonstrate a dynamic diametrically compared to your feedback, therefore we believe it is appropriate to investigate the matter legally given the damage to the image suffered. We will have you contacted by our lawyers.Best regards.Antonio Narciso Director of Best Western Hotel Imperiale

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has superior staff and a unique sense of style expressed in the interiors.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pleasant, very quiet. The best part was the restaurant. Excellent food, very fresh, reasonable prices, top service too. - One of the annoying things for a lot of travellers (I stay in 50-60 hotels every year), are noisy mini bar fridges. I always turn them off over night when they are noisy. Not many people use them anyway, who wants to pay €2.50 or more for a coke? This one had an especially loud hum (it may not seem so during the day), but it was impossible to turn it off. It woke me up several times during the night. - I was pleased to see a kettle in the room - rare in Italy. Then i discovered there was no coffee provided. Pity.
Stayed 1 night in Oct 2019
Response from Antonio on 12 Oct 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3488860911. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Antonio Narciso Best Western Hotel Imperiale

10/10 Excellent

Carlos

Stayed 1 night in Dec 2022
Response from Frank on 9 Feb 2023
Buongiorno dal BW Hotel Imperiale, la ringraziamo per il suo feedback e ci auguriamo possa tornare presto a trovarci!Frank Front Office & SMM

8/10 Good

fausto

Stayed 7 nights in Aug 2020

8/10 Good

Ginevra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eek end fra Basilicata e calabria
Tutto ok albergo moderno confortevole tranquillo
Stayed 3 nights in Jun 2020
Response from Antonio Narciso | Direttore on 4 Jul 2020
Gentile Sig.ra Ginevra, desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso il Best Western Hotel Imperiale. Ci fa piacere che abbia gradito la struttura nel suo complesso: cerchiamo sempre di dare il massimo e siamo lieti di sapere che tali sforzi siano stati apprezzati. In attesa di accoglierla nuovamente, porgiamo i nostri più cordiali saluti. Antonio Narciso | Direttore Best Western Hotel Imperiale

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Antonio Narciso on 4 Jul 2020
Gentile Cliente la ringraziamo per aver dedicato il suo tempo alla compilazione del nostro questionario di gradimento e, sperando di averla nuovamente tra i nostri ospiti, la saluto cordialmente, Antonio Narciso Best Western Hotel Imperiale

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Antonio Narciso on 21 Nov 2019
Gentile Cliente il suo parere è un importante riscontro per il nostro impegno quotidiano. Infatti, con i suoi giudizi sui servizi che ha gradito e su quelli che, al contrario, andrebbero migliorati ci aiuterà a offrire in futuro un’ esperienza migliore sia a lei, sia al resto dei nostri clienti. La ringraziamo per averci dedicato parte del suo tempo e, sperando di averla nuovamente tra i nostri ospiti, la saluto cordialmente, Antonio Narciso Best Western Hotel Imperiale

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Antonio on 12 Oct 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3488860911. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Antonio Narciso Best Western Hotel Imperiale

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Antonio Narciso on 21 Nov 2019
Grazie per la sua recensione

8/10 Good

Juliane

Liked: Staff & service
Stayed 5 nights in Nov 2018
Response from Direzione on 17 Nov 2018
Grazie per la positiva recensione. Arrivederci a presto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortevole, ottimo staff. Buona posizione, vicino alla spiaggia.
Stayed 7 nights in Sep 2018
Response from Direzione on 12 Oct 2018
Grazie per la sua positiva e preziosa recensione. Saremo lieti di poterla ospitare nuovamente. Cordiali saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaggio di lavoro
Hotel buono, servizio gentile e cordiale e ottima colazione
Stayed 1 night in Sep 2018
Response from Direzione on 12 Oct 2018
Grazie per la sua positiva e preziosa recensione. Saremo lieti di poterla ospitare nuovamente. Cordiali saluti

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2018
Response from Antonio Narciso on 21 Nov 2019
Grazie per la sua recensione. a presto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
vicinanza mare
mancava un balcone, indispensabile per una vacanza al mare. Ottimo il personale, sempre disponibile e sorridente
Stayed 8 nights in Jul 2018
Response from Antonio Narciso on 21 Nov 2019
Grazie per la sua recensione. a presto

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Antonio Narciso on 19 Nov 2019
Grazie per la sua recensione. Saremo lieti di poterla ospitare nuovamente. Cordiali saluti

10/10 Excellent

francesco, Brescia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel buono
Tutto bene
Response from Antonio Narciso on 19 Nov 2019
Grazie per la sua recensione. Saremo lieti di poterla ospitare nuovamente. Cordiali saluti

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Antonio Narciso on 19 Nov 2019
Grazie per la sua recensione. Saremo lieti di poterla ospitare nuovamente. Cordiali saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto ben
Hotel molto bello e molto curato. Tutti gentili e amichevoli.Ottimo soggiorno.
Response from Antonio Narciso on 19 Nov 2019
Grazie per la sua recensione. Saremo lieti di poterla ospitare nuovamente. Cordiali saluti