Dear Jeanne-Marie, We understand how important it is to ensure your satisfaction with our services. Your feedback is truly valuable to us, and we deeply apologize for the areas where we fell short of your expectations. We hope to have the opportunity to provide you with the best possible experience on a return visit. Sincerely, Rone Middler, GM

Dear MARY, We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Rone Middler, GM

Dear Anthony, I regret to hear that you did not enjoy your visit. We strive to provide comfort to all our guests and we appreciate your feedback. We hope to better serve you when you return to the area. Sincerely, Rone Middler, GM

Dear David, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Rone Middler, GM

Dear Anne, We are delighted to have provided you with a fantastic stay. Thank you for choosing our hotel and we look forward to welcoming you back soon. Your positive review is greatly appreciated. Best, Rone Middler, GM

Thank you SO much for rating your stay with us!! We look forward to serving you again soon

Thank you rating your stay with us! We hope to see you again soon!

Dear Kevin, I appreciate the feedback you provided regarding our staff. I would like to extend my sincere apologies for the unfriendly and unwelcoming behavior they exhibited toward you. It is not in alignment with our standards, and we strive to present ourselves in a much better way to our guests. Thank you for choosing us, and I hope you will consider giving us another opportunity to serve you better. Sincerely, Rone Middler, GM

Dear Brenda, We endeavor to maintain transparency with regard to our parking fees, and we apologize for any shortcomings in this area. Your feedback is much appreciated, as it helps us improve our communication with our guests. We would love to have the opportunity to host you again and ensure a better overall experience. Sincerely, Rone Middler, GM

Dear Mary, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Rone Middler, GM

Thank you for Rating your stay with us!!

Dear Jeff, Providing clean accommodations and friendly service are fundamental objectives of our staff, so we are delighted to hear that we were successful in meeting your expectations. We highly value your feedback, and we thank you for choosing to stay at our hotel. We hope to have the pleasure of welcoming you back in the future. Best, Rone Middler, GM

Thank you for Rating your stay! We hope to see you again soon!

Dear Vanessa, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Rone Middler, GM

Dear Samuel, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Rone Middler, GM

Thank you for taking the time to rate your stay! We hope to have the opportunity to serve you again!

Dear ELIZABETH, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Rone Middler, GM

Dear Arnold, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Sheraton again soon. Best, Rone Middler, GM

Dear Angel A, It is wonderful to hear that you enjoyed your stay and our great views. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Rone Middler, GM

Dear Daisy May, We love to hear your stay was EXCELLENT; thanks for making our day. It was a pleasure to host you; we can't wait to welcome you again. Best, Rone Middler GM

Dear Gillian, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Rone Middler GM

Dear trenna, I can assure you that the pleasure of your stay at our Sheraton Norfolk Waterside Hotel was all ours! Thank you so very much for letting our staff, as well as other travelers, know that your experience was great across the board. We appreciate your praise and look forward to your next visit. Best, Rone Middler GM

Dear Yorkquincia, We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience. Sincerely, Rone Middler GM

Dear Kala, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Rone Middler GM

Dear Paul, We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Additionally, I am sorry you did not have a pleasant experience in our restaurant. Please allow 6-8 business days for the incidental amount to be returned; I regret if this was not properly communicated. We value your feedback and hope to have the opportunity to host you again for a more favorable experience. Sincerely, Rone Middler GM

Thank you for rating your stay with us! We hope to have the opportunity to serve you again soon!

Dear BRITTANY, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and comfortable accommodations while visiting. I have taken note of your feedback regarding the parking fees not being known to you, and I thank you for taking the time to share. We hope to be your hotel of choice when in the area. Best, Rone Middler, GM

Dear Tanya, Thank you for sharing your review with us. We are delighted to hear that you enjoyed your stay. Your feedback on how we can further enhance your experience is greatly appreciated, as guest satisfaction is our priority. We eagerly await the opportunity to welcome you again. Best, Rone Middler GM

Dear Brenda, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Rone Middler GM

Dear Robin, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Rone Middler GM

Dear Shelby, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Rone Middler GM

Dear Pierre, Thank you for this generous review; I am thrilled your stay was perfect! Your compliments serve as an encouragement to our associates, who genuinely care about every aspect of your visit! I look forward to sharing your positive feedback and hope we will see you again soon. Best, Rone Middler GM

Dear Kassie L, It was a pleasure hosting you, and we apologize for any unmet expectations. We eagerly anticipate the opportunity to welcome you again and ensure a truly exceptional experience from check-in to check-out. Sincerely, Rone Middler GM

Dear Lisa Van, We sincerely apologize for the inconvenience caused due to an unforeseen error with our key card system, which resulted in difficulties in accessing your guest room. Although such incidents are extremely rare, we hope to have the opportunity to welcome you again in the future and make a more favorable impression. Thank you for staying with us. Sincerely, Rone Middler GM

Thank you so much for rating your stay with us. We hope to have the opportunity to serve you again soon

Dear Eric, We deeply apologize that your stay with us was not enjoyable and we are sorry for any shortcomings on our part. Moreover, I would like to extend my sincerest apologies for the confusion surrounding our nightly valet fee. I'm glad that we were able to discuss your final charges with you. We appreciate your business and your valuable feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Rone Middler General Manager

Dear Linda,Thank you for taking the time to review our hotel. We appreciate your stay with us and hope to provide you with an exceptional experience when you return to our area.Sincerely,Rone MiddlerGeneral Manager

Dear Selena,I apologize that you did not find our services to be good value for money and that our guest offerings did not meet your expectations. At our hotel, guest satisfaction is our top priority, and I regret that we failed to leave a positive impression on you. We appreciate your feedback, as it helps us improve for future stays. Thank you for taking the time to share your review with us.Sincerely,Rone MiddlerGeneral Manager

Dear Kiana,Our favorite compliment, without a doubt, is when our guests express their intention to return to our hotel. I am absolutely thrilled that you enjoyed your stay with us enough to share this wonderful review. On behalf of the entire staff, I would like to express my gratitude for your business, and we hope to have the pleasure of welcoming you back again soon.Best,Rone MiddlerGeneral Manager

Dear Octavio,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our great location and very friendly personal were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Rone MiddlerGeneral Manager

Dear tonya,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Rone MiddlerGeneral Manager

Dear Anonymous,We always strive to be transparent about our offerings, so I apologize that our photos did not meet your expectations. Your feedback is valuable to us and we take it seriously as we constantly work towards improving our services. Thank you for choosing to stay with us.Sincerely,Rone MiddlerGeneral Manager

Thank you for taking the time to rate your stay with us!

Dear Kenya,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Rone MiddlerGeneral Manager

Dear Saylor,Thank you for choosing us. I regret that you did not enjoy your stay and apologize for any issues you may have experienced while you were our valued guest. We strive to meet every expectation and we have clearly missed the mark. We hope to redeem ourselves on a future visit.Sincerely,Rone MiddlerGeneral Manager

Thank you for taking the time to rate your stay with us!

Dear MARIA CHARINA,Thank you for being our guest and for your time in writing this review. I am delighted to know our friendly staff left such a favorable impression with their hospitable service. Our team truly enjoys making our guests feel at home, and we love to hear it made a difference in your stay! I look forward to sharing your positive feedback and can't wait to welcome you again.Best,Rone MiddlerGeneral Manager

Dear Gloria,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Rone MiddlerGeneral Manager

Dear HARRISON,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Rone MiddlerGeneral Manager

Dear Kwame,Thank you for acknowledging our great location and friendly service. However, we are sorry to hear that you found our rooms to be outdated. We appreciate all feedback from our customers and use it to make continuous updates and improvements. Therefore, we hope that you will reconsider returning to our hotel. We would love another opportunity to provide you with a better experience. Thank you for choosing to stay with us.Sincerely,Rone MiddlerGeneral Manager