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"Rubbish was found all over the floor (plastic nails, bottle of water under the dressing table, half eaten cookie), bed extremely uncomfortable, food in the restaurant salty(when sent back the tone was like I was asking for more food, rather than trying to rectify error politely), no idea how this place is 4star, would never go back. Spa just re-opened after refurb, but works still going on, debri everywhere, smell of silicone in the changing room revolting. Staff on reception and spa lovely. "

"Average Hotel in a good location for Business. Check in was slow and Room electrics had two separate faults."

"The room was beautiful and breakfast was amazing "

"My group had a fantastic stay at the Vale. The rooms were excellent with large comfortable beds, very good bathroom facilities though a light over the bathroom mirror would have been appreciated. The breakfast buffet was excellent with excellent options, though the coffee from the machines was not to my liking it was quite weak. The restaurant was excellent with a good menu choice. The bar was comfortable but on one night was let down by slow service behind the bar and tables not being cleared. I would hope that was down to a poor staffing night rather than the norm! Staff were genuinely friendly and courteous. The pool and gym facilities were excellent despite the showers being out of action. Overall a lovely stay and I would definitley consider staying again in the future."

"Everything is excellent at this hotel "

"The staff were great, but the room was disappointing, the pictures made it look bigger and luxurious. Our room was above the bar so the music was loud and we had either thin pillows or lumpy pillows, so my neck ached in the morning "

"Stayed here many times and always a lovely time and lovely breakfast but on this occasion 28/03/26 breakfast wasn't nice and bacon was so hard you could knock someone out with it when my mum ask for fresh bacon the waitress said well the bacon was fresh this morning and its all gone my mum went back and asked 10 mins later and asked if the bacon was ready the waitress said its cooking with an attitude this waitress need retraining in customer service as there is a certain way to speak and thats not it"

"excellent breakfast great staff very comfortable "

"Really tired looking hotel with TV not working well and the worst was the water pressure in the shower — It literally dribbled out and was nearly impossible to wash the soap off and get clean. Very disappointed."