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"Property needs a new customer service and experience approach consistent with the current trends and with the new on site administrator, things will definitely change going forward. "

"My experience at hotel was amazing. Location is very peaceful, the room was very comfortable and well maintained. The staff were friendly and helpful. "

"I had a really pleasant stay in nainital. The room was clean, specious, and comfortable - just what we needed after a long day of sightseeing. The staff was polite, helpful, and always ready with a smile. The hotel's location was perfect, close to the lake and Mall Road, which made it really easy to visit all the main places without too much travel. Overall - great value for money and a relaxing, stress-free stay."

"Great stay. Good location and clean. Staff was very nice. Highly recommend."

""Rooms were clean, spacious, and beautiful maintained. The staff was extremely polite and always ready to help with a smile. The location of the hotel is ideal, close to the main attractions."

"We, family of 6 stayed there for 5 nights in dec21. Pros: 1. Spacious rooms with powerful heater in place. 2. Good breakfast. Dinner is lip smackingly delicious. 3. Great heritage properry. 4. Very good service Cons: 1. The approach road to the property is very very steep."

"Good property. "