Everyone at the front desk was really nice. Room was clean.. however I was a little disappointed that nothing looked like what the photos advertised.
Shower pressure was terrible..but the beds were comfy. I did feel a little uneasy as a mom traveling with her two kids.. but everything ended up being ok & it got the job done.
Very dirty overall. Communal trash in hallway was not emptied from Thursday to Sunday, smelled. Showers had minimal water pressure and everything was in need on a good scrubbing.
This property view was awesome. But the property itself was worst. It was having roaches spiders. We booked their best priced room still it was like that. No hair dryer in the room. No one in reception ever. Landry machines took money didn't work.
4-Star Review for Willow Bay
Check-in was super easy—they sent all the information straight to my phone, which made the process quick and stress-free.
My family and I were initially happy with our room, but as the evening went on, we ran into a couple of issues that unfortunately couldn’t be resolved right away. Thankfully, the host/receptionist Angie was incredibly helpful. She immediately contacted the manager and got us a complimentary upgrade to a better room!
Thanks to Angie and the rest of the Willow Bay staff, we were able to relax and truly enjoy the rest of our vacation. Their quick response and commitment to guest satisfaction really made a difference. We appreciate the excellent service and would definitely stay here again.
My family and I thoroughly enjoyed our stay at this beautiful oceanfront property. The view from our 7th-floor balcony was amazing. Although the property is a bit older, it is safe, quiet, and peaceful. We will definitely be making another trip.
My family of 5 really enjoyed our stay.
Willow Bay is was the perfect size.
We are happier at a place without tons of people, loud music, and overcrowding.
It was Relaxing and great for a family looking to not have to book 2 hotel rooms.
We never had to fight for a chair at the pool.
Overall it’s just a great place to relax and unwind.
I would come back anytime. The front desk and cleaning crew were friendly and did their job well. Our room was clean, spacious, and the A/C worked great.
We enjoyed our stay . We wanted a quiet place that could accommodate a family of 5 . Our group had 2 suites . They were both clean and updated . I saw some reviews complaining about the rooms but we were more than happy with the resort and our rooms Right on the beach and the ocean is practically on your doorstep . Angie at the front desk was very helpful . Will definitely stay again .
I will never stay at this establishment again! Arrived almost 4 hours late and my room still wasn’t ready! They had to paint the room we stayed in at 8pm! So the room smelled of paint and mold! Dirty stove bathroom and bed sheets! We actually went out to buy new blankets to sleep on because we didn’t feel comfortable sleeping on the beds! No house keeping at all!! My friend was having breathing issues because she has asthma so it was a struggle for her. The place smells like mildew and mold! Close this place down !!!
Our family had a great stay at Willow Bay! Staff were very friendly and our room was perfect for my husband and I and our two young kids. Our boys loved the bunk beds and easy walk to the beach. Check-in process was smooth and the woman at the front was very personable and welcoming. The location was great and parking was easy. We would definitely stay again!
I sat on this review. I will start with the good. The location was great. Other than that that’s about the only good thing this hotel had to offer. It advertised a playground. There was none. We ended up going to the surrounding hotels for food and drinks. The room was lack luster. The twin beds were in a literal closet. The ladder didn’t work and ended up falling on my 2 year olds foot. Maintenance never showed up to fix the ladder. Check in was supposed to be at 4 p.m. we didn’t get to check in until 7 p.m. Oh and to top it off I was only offered a refund of $75-$100 if I lied and gave them a 5 star review. My conscious wouldn’t allow me to lie for some money. Therefore this is my real review. If you can deal with All of this then this would be perfect for you. As far as for me & my family, we won’t be staying here again. It’s clear the reviews are being paid for
We enjoyed our stay at Willow bay . The property was situated right on the beach . Fantastic view from the 7 th floor of the ocean . Great location. And easy parking . The suite itself was spacious and clean . Will definitely stay here again . Definitely a great place to bring the family for a Myrtle beach getaway .
This was honestly the worst hotel I’ve stayed at. There is never anyone at the front desk. You have to call to get in touch with someone, and even then they don’t answer. Every pool and hot tub was closed, and nobody made us aware of that prior. All of the surrounding hotels had their pools open. I never saw anyone cleaning. There was trash piled in the hallway. There was no extra trash bags. The air conditioning DID NOT cool the room. We had to go to Walmart to buy a fan to even be semi comfortable. This is the furthest from a “resort”.
Our toilet didn’t work, they came to fix it but it flooded our bathroom and the property wouldn’t compensate us. I have contacted the property and they never responded. I contacted Expedia and the gave me key cash… not enough considering I booked a 2 bedroom 2 bathroom because we needed it. This 2 days was a lot of money to not have the basic room description available.
Extremely disappointing stay. The property is poorly maintained, with unacceptable cleanliness standards. The pool and hot tub were both out of service, and the bathroom had major issues — the bathtub drained slowly, the toilets were dirty, and the flush barely worked. The hotel appeared short-staffed, leading to long wait times at check-in. I wasn’t given my room until two hours after the stated check-in time. Overall, this was a terrible experience and absolutely not worth the money. I would not recommend this place to anyone.
Venkat
เข้าพัก 2 คืน, เมษายน 2025
10/10 ดีเลิศ
Stephanie
20 เม.ย. 2025
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Overall amazing! I recommend tgis place. Cleanliness, friendly, spacious and luxurious.
The people were so nice. So helpful. Older property but quaint and charming. Not as busy as surrounding hotels. Lots of ongoing improvements to the rooms. Internet pretty strong. Little pizza grocery right outside the front entrance. Parking so easy.
Our first stay at Willow Bay Resort.We travels from Florida.0ur first contact was a welcome call from the front desk. They gave us our room number and easy access code for the room. This made our checkin seamless and easy! We arrived in the room to find an incredibly clean and well appointed room. The bed was comfortable and clean and the bathroom was spotless. This room had an amazing view of the ocean. The view was beautiful, my wife stared out the window with amazement. The access to the beach was easy and close. We came for the beach and the access was close and easy. The staff and front desk were friendly and accommodating to all our needs. This property was amazing and not easy to forget! We plan to revisit soon. Overall this was an A resort!