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"Lovely modern design. We upgraded free of charge to a Japanese style room. Great recommendation for a local restaurant with a free glass of wine voucher. The staff were very friendly also."

"Beautiful place and close to station and outlet. New bar on second floor, though just opened it’ll need time to settle."

"A little out of the way, but very quiet. Going up to the Terraces is nicer than the area around the station."

"Great hotel with a lovely Italian restaurant"

"Wonderful we have a great time Cleaning is good staff is nice good location "

"Nice and quite"

"It is a beautiful property, walking distance from the outlet. We loved staying there in a cabin. We were told by a staff that we couldn’t check in until the official check-in time, but when I asked another staff. I was told that the room was already ready and we could check in."

"This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room. "

"friendly staff, quiet and tranquil environment, room is very new and clean "

"Unbelievable service, excellent rooms. Everything was the utmost highest level in all facets."

"comfortable accommodation for family vacation with 4 person. "

"Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good."

"Typically good Toyoko Inn - right by the station, reliable."

"We loved our stay here. The staff was incredibly kind and attentive, and the room was beautiful. The entire hotel maintains a sort of romantic vintage feeling but has completely updated bathrooms and every sort of modern amenity one could need. I would highly recommend this place to anyone staying in Karuizawa. "

"The room is very clean and cozy, and the breakfast is really good too."

"En route to Kusatsu this was a great stay. Parking included. Clean rooms. Private onsen. Highly suggest the local eatery Kei's which is only 5 minutes away by car and open late. Great stay!"

"Onsen was amazing "

"Very charming hotel."

"Excellent location."

"本当の軽井沢ではないですが、雰囲気や気候は確実に軽井沢の隠れ家的なホテルです。 北欧風をコンセプトにしているようにスタイリッシュでシンプルで広々とした空間です。 野菜が自慢のレストランだけあって、野菜がおいしいです。野菜が入ったソーセージやスープが絶品でした。 今回はお部屋にサウナが付いているタイプを選んだのですが、ドアのタイプが以前東京で事故があった取っ手のタイプだったので、ちょっと怖かったです。あと非常ボタンもなかったように思います。 ベッドは広々でぐっすり眠れました。 子連れで予約すると階段の転落防止柵が取り付けてあり、助かりました。 アメニティーは充実していて ドライヤーはRifa です。 お風呂は追い焚きができるタイプです。 13:00チェックアウトなので 忙しくなければゆったりできます。"