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"This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal...

"Convenient rooms, comfortable beds "

"Nice place"

"Fantastic view from the hill and cable car is going directly from the hotel to the city. "

"Geweldig hotel, zeer hartelijke ontvangst. Mooie nette en ruime kamer. Restaurant super lekker alsook het ontbijt. Zeer ruime parking tegenover het hotel. Als je in de buurt bent is dit een echte aanrader! "

"Dienstreise Angenehmes Zimmer mit gutem Bett Tolle Speisekarte Frühstücks Büfett klein aber ausreichend "

"One of the best hotels I’ve ever stayed at. If you’re here, definitely book a spa treatment for yourself. Breakfast was incredible. No AC, so the room was quite hot at night but other than that, a very comfortable and restful stay. "

"Uns hat der Aufenthalt sehr gut gefallen. Das Hotel ist extrem schön eingerichtet. Tolle Mischung aus traditionellem Erzgebirge Charme und Moderne. Die Mitarbeitenden waren sehr freundlich und zuvorkommend. Die Zimmer toll eingerichtet, modern und äußerst geschmackvoll. Wir haben uns rundum wohlgefühlt und würden auf jeden Fall wiederkommen. "