SCAM. Avoid.
The place looks nothing like the photos, the room had no FAN, no AC, no TV.
Refused to let us into the apartment before signing our lives away & making additional payments for cleaning for ridiculous price given the dated space.
Total scam. It’s completely misrepresented. Shady part of town, terrible check in, beach club is awful. Wish I would have read the reviews before booking. Total trash !!!
I absolutely loved everything about Nianna Cove Bay. The staff is friendly and the communication was there! Whatever I asked for I received! Ms. Lorraine made me feel extra special on my birthday. Words can’t express how grateful I am for the experience. I felt safe and comfortable. It felt like I was home!
Tayana
เข้าพัก 3 คืน, สิงหาคม 2024
ตรวจสอบแล้ว
6/10 พอใช้
Kimberlyn
13 ก.พ. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, การติดต่อสื่อสาร
The management was horrible, did not conduct in a professional manner, also even though the location was ideal, very disappointed on the service received and the fact that after spending so much money, I was not even allowed a guest which I had to pay an additional overpriced fee.
They are beyond unprofessional. I double checked 2x to make sure that the place and decorations I ordered would be ready for our arrival and they agreed that we were set. When we arrived, we had to sit outside of the house for over an hour. There was no security or staff at the location while we were waiting. No one was replying to my messages. They also have these cats at the location that kept trying to take our food. It was already way too hot for that. When I finally spoke to the female owner she was so rude telling me about how she is 75 and retired so it’s not her problem. Despite us not being able to check in until 5, the male owner refused to contact us as he was “out of the country” and instructed his employees to “kick us out if we didn’t pay a cleaning fee” according to them. So we requested a refund (did not even enter the property at this point) and all we got was attitude and them treating us like we were at fault for something. So then I said we won’t be paying a cleaning fee until the male owner will speak to us. Despite them agreeing to that, they sent the security (which was no where to be found earlier) to come demand that we pay this fee. We explained the situation to the security and he completely understood our frustration and left without collecting the fee. So much transpired since then but in summary, I've been getting verbally attacked by this owner since this day. Im already back home...
Neena was extremely communicative and quick to respond to any questions I had, which made the experience seamless. The property was spotless and conveniently located, making it easy to explore Montego Bay. The rooms were spacious and well-equipped with all the amenities needed for a comfortable stay. Highly recommend!
Nianna Coral Bay Townhouse was a beautiful place to stay! My family felt safe and secure in the quiet setting, it very much felt like home. Thank you for the great customer service!
I think this is my 5th time staying here . It’s always clean and I feel very safe . It’s also very spacious and comfortable. Additionally, the staff and everyone involved are very professional. I highly recommend.
Nice stay!! It was quite pleasant. Check in was very easy …the grounds were beautiful and the host had great communication. I felt safe and at home there was not one thing I didn’t like well actually the upstairs TV in one of the bedrooms had no volume but that was fine, I will definitely be back !!!
We had an overnight stay at the property and the customer service was excellent from the moment we booked. Neena was very supportive, offered tons of information and offered. When we arrived the staff were professional and helpful. The place was clean and bright. The amenities were great, the only suggestion is to have some water available. I’m looking forward to coming back and spending more time!!
Great location!!! Clean and comfortable. Minute walk from restaurants, three minute taxi to semi public beach (access included with stay), pool onsite, great coummunication/support from property owners.