Verified review
2/10 Terrible
Allison
28 Aug 2023
Poor lack of communication. Villa was never ready for me and my husband. I was stuck walking around Montego Bay for half the day not knowing anything or where to go. I actually was lucky to have a driver take me to the villa where we were outside for 10 minutes blowing the horn and no one came out. The property was locked and gated so I couldn’t even knock on the doors.. 2 dogs came out barking at me husband, I got scared and we finally left.. Luckily I was able to book an all inclusive resort last minute that was nearby. Ann the owner contacted me close to around 6pm. Mind you check in was at 3pm.. She was apologizing for not getting back to me sooner she wasn’t around, so she didn’t see my calls and messages until after. This is a terrible way to do business. 2 tourist walking around with luggage in dangerous streets, I mean come on.. I was so happy when we got to the resort and so relieved. Thanks to the resort me and my husband spent our 1 year anniversary in comfort and was so grateful. Now it’s going to be so difficult for us to get our money back because this was all done through Expedia. I need to get a refund for this nonsense. Never again.. I saw the Villa as being a cheaper way to our stay, but not worth it!!
Stayed 4 nights in Aug 2023
