Search Hotels in Monroe Ward, Richmond

"Guests mugged in hotel parking garage by an unhoused man. Not a safe area! NO COFFEE available during breakfast. Staff said they needed to find a key to coffeemaker for 3 hours. No attempt to otherwise provide coffee at our location included breakfast. "

"One complaint, There was no bottled water in the room."

"We greatly enjoyed our stay. The evening employee was the nicest person I have ever encountered at a hotel. We enjoyed the pool, hot tub, and breakfast. Thanks so much for a great stay!"

"I always love this property when visiting my daughter, but when the regulars are not working their relief folks are not as accommodating as the reg staff. Other than that, i had a great time!!"

"Good hotel for the price"

"Our room did not have a hair dryer but the staff was very responsive to get us one. I was surprised we were in a Disability access room. It took forever for the water to warm up in the shower. Loved having the full size refrig and freezer!"

"Cleaning the room right nice hot water"

"Overall, the experience wasn’t terrible, but it also was not close to amazing. Right as you walk into the lobby, the smell of the hotel’s pool smacks you quickly and it’s pretty potent - either the pool is over-chlorinated and/or the ventilation is poor. In my room, the coffee machine was missing parts (the basket) and couldn’t even be used. On Saturday morning I went downstairs to tell the woman working the desk, and she just looked at me and said “okay”. The coffee maker was never fixed, no part was brought, etc. I also let the gentleman working the front desk about this during my checkout. He was definitely the most hospitable staff member I encountered - he provided excellent customer service. Otherwise, the room also wasn’t seen or tended to by any staff on Saturday either to do anything for towels, sheets, etc. Would I stay here again? Probably not - there are multiple hotels in the area around the same price range."

"Everything was great"