My wife and I stayed at the RMH Raffaello Hotel in Modena, Italy, two days ago. Unfortunately, our stay at the hotel was extremely disappointing. On Friday, January 10, the hotel closed the Living Bar Bistro for a private party, preventing guests from using the only fast meal service. The other restaurant is for fine dining only, not fast meals or light snacks. As if this was not enough, the party had an extremely loud music that went over 1am. It was impossible to sleep with that extremely irritating sound, which even disturbed the guests who were having dinner at the hotel main restaurant. There was not even a manager at the hotel who could make the person in charge of the party turn down the music. It is unacceptable that a hotel ignores the comfort of its guests, who are paying for quality service, for the objective of making quick money from private parties. In any establishment that values excellence of service, customer comfort, safety and satisfaction of guests should always be a priority. Given this extremely unpleasant and inconvenient situation, my advice is: NEVER stay at the RMH HOTEL, as your stay will possibly be disturbed by some similar event, given the hotel prioritizes quick money, and not provide an experience worthy of good moments of rest and leisure.
