6/10 พอใช้
Anthony
เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว
26 ก.ย. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Would have been an easy 5 star. Booked a suite over 35 days in advanced paid in full. Check in was at 4 pm. Mind you I have a very expensive rental sxs I was paying for with limited time to use. When I went to check in they initially said they had no reservations for me. Then they magically did however the room wasn't ready yet. Around 6 pm they said the room was ready. Upon check in clothing and a wallet from the previous guest was left in the room. No big deal. The biggest issue is upon check out they didnt want to give me a receipt. I then noticed there was nearly $400 in charges on my credit card for the steakhouse.. I never stepped foot in the steakhouse not even once. I did buy two drinks at the pool that totaled $17 and I tipped another $15 on top of that. Somehow somebody charged 3 to 4 steak dinners over a 3 to 4 day span onto my room.. They also kept the deposit for the room, which was ridiculous because I left the room in better shape than when I checked in. On our last night we were at the pool and I turned down drinks from the waiter. That must've ticked him off because after that, he was very short with me and very rude.. he kept coming by where I was laying out by the pool and trying micromanage my time at the pool and make me uncomfortable enough that I left the pool. I felt like he was salty for some reason.. outside of that the staff was very nice. The room not being ready and the unexplained charges were not OK.
Anthony
เข้าพัก 2 คืน, กันยายน 2025