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Reviews of PARKROYAL Monash Melbourne

4 out of 5
PARKROYAL Monash Melbourne
872 Blackburn Road, Clayton, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 250 reviews" "
Rating 8 - Good. 56 out of 250 reviews" "
Rating 6 - Okay. 27 out of 250 reviews" "
Rating 4 - Poor. 4 out of 250 reviews" "
Rating 2 - Terrible. 9 out of 250 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and comfortable. The pool was a bit of an a maze to find. We enjoyed our stay and look forward to staying again.
Stayed 1 night in Jan 2024
Response from PARKROYAL Monash Melbourne on 13 May 2024
Dear GuestWarm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on us. We are glad that you had a pleasant stay and hope too see you again soon.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from PARKROYAL Monash Melbourne on 3 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 3 nights in Mar 2024
Response from PARKROYAL Monash Melbourne on 26 Mar 2024
Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great review on us. We are glad that you had a pleasant stay and we hope to see you again soon.

4/10 Poor

Dongchen

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is my second time staying at this property; the last time was six months ago. The hotel is new, but it's not really well maintained. The TV would turn itself off while watching, the shower head is broken, and the water leaks heavily. I also left a couple of pieces of clothing behind and called the hotel. The staff told me they would go check and call me back. It's been two days, and no one has called. Not a great experience.
Stayed 3 nights in Mar 2024
Response from PARKROYAL Monash Melbourne on 26 Mar 2024
Dear Mr. DongchenThank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Also, for the lost property we have located from the room, please visit the hotel or send someone to collect it.Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at PARKROYAL Monash Melbourne.

10/10 Excellent

Stacey, MAILORS FLAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, clean rooms, friendly staff, excellent food & shopping. Very central to my travels. Will be back again.
Stayed 3 nights in Mar 2024
Response from Park Royal Monash Team on 11 Mar 2024
Dear Stacey,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on us. We are glad that you had a pleasant stay and hope to see you again soon.

10/10 Excellent

Malina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PARKROYAL Monash Melbourne on 13 May 2024
Dear GuestWarm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on us. We are glad that you had a pleasant stay and hope too see you again soon.

6/10 Okay

palaniappan

Stayed 1 night in Mar 2024
Response from PARKROYAL Monash Melbourne on 30 Mar 2024
Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your review on our hotel. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from PARKROYAL TEAM on 22 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, new, clean, modern and with pleasant staff.
Stayed 2 nights in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

carlos armando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
3rd guest??? better to watch the options
i was not jappy with the 3rd bed id received
Stayed 3 nights in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the feedback. We hope to see you again very soon.Sincerely,PARKROYAL TEAM

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite hotel that I never knew existed.
Stayed 1 night in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

caitlin

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is away from the hotel No towels provided at the pool
Stayed 1 night in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the feedback and hope to see you again very soon.Sincerely,PARKROYAL TEAM

8/10 Good

Wai Kwan Agnes

Stayed 9 nights in Feb 2024
Response from PARKROYAL Monash Melbourne on 26 Mar 2024
Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great review on us. We are glad that you had a pleasant stay and we hope to see you again soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with excellent, unobtrusive service. We just found it hard to find the entrance!
Stayed 1 night in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity as parents to Monash University. Convenience with supermarket and eateries.
Stayed 1 night in Feb 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service
Great location and connected to a shopping centre with a supermarket and some good family dining options. There is also decent buffet breakfast that is open until 9:30 am on weekdays and 10 am on weekends - as a family who loves to sleep in while on holiday, it would be great if this had been open for longer however the morning where we made it, the food was good and the staff were welcoming. The property itself is clean however the pool and gym are not in the hotel and access to these facilities are not explained at all during check-in. To access the gym, you need to get a seperate pass from reception and for the pool, you have to go through the shopping centre. Also at night (past 10pm) your room key cannot be used to get to the right hotel level from the shopping centre so you have to go through the carpark to get back to the room. Also not explained at check-in and made for a very fustrating time after what was meant to be a quick late night woolies run. Our family stayed a total of 6 nights and overall, the location was good for what we needed to do and we were happy with the room and hotel.
Stayed 6 nights in Jan 2024
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the feedback. We apologize for the inconvenience caused during your stay with us. We hope to see you again very soon.Sincerely,PARKROYAL TEAM

8/10 Good

Shalini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from PARKROYAL TEAM on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,PARKROYAL TEAM

6/10 Okay

Liam

Disliked: Staff & service
Not baby friendly
Stayed 2 nights in Jan 2024
Response from PARKROYAL TEAM on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,PARKROYAL TEAM

10/10 Excellent

Malina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PARKROYAL Monash Melbourne on 10 Mar 2024
Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback. We are glad that you had a pleasant stay and hope to see you again soon

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Wonderful place to stay, room was clean, bed was comfy and breakfast was awesome.
Stayed 1 night in Jan 2024
Response from PARKROYAL TEAM on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Dylan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PARKROYAL TEAM on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

6/10 Okay

Aimi

Stayed 1 night in Jan 2024
Response from PARKROYAL TEAM on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,PARKROYAL TEAM

10/10 Excellent

zhili

Stayed 1 night in Dec 2023
Response from PARKROYAL TEAM on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Corey Rowan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got told to go back into our room to eat even after we explained we were trying to get our baby to put herself to sleep. Made our stay a little harder. Otherwise amazing!
Stayed 4 nights in Dec 2023

10/10 Excellent

Abhishek

Stayed 4 nights in Dec 2023
Response from PARKROYAL TEAM on 2 Jan 2024
Dear Guest, Thank you and we are glad that you enjoyed your stay with us.We look forward to welcoming you back.Thank youPAERKROYAL TEAM

8/10 Good

Andrew

Stayed 3 nights in Dec 2023
Response from PARKROYAL TEAM on 2 Jan 2024
Dear Guest, Thank you and we are glad that you enjoyed your stay with us.We look forward to welcoming you back.Thank youPAERKROYAL TEAM

10/10 Excellent

Malina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from PARKROYAL TEAM on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Staff very friendly and went out of their way to help. Great choice of food for breakfast and dinner.
Stayed 2 nights in Nov 2023
Response from PARKROYAL Monash Melbourne on 30 Nov 2023
Dear guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Yean Yean

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is very helpful n the room is clean . Don’t like the water anyhow flow after showering n no toilet cabinet .
Stayed 5 nights in Nov 2023
Response from PARKROYAL Monash Melbourne on 26 Nov 2023
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PARKROYAL Monash Melbourne on 16 Nov 2023
Dear guestWarm greetings from PARKROYAL Monash Melbourne.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from PARKROYAL Monash Melbourne on 26 Nov 2023
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Marque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close
Stayed 1 night in Nov 2023
Response from PARKROYAL Monash Melbourne on 7 Nov 2023
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Hayley

Stayed 2 nights in Oct 2023
Response from PARKROYAL Monash Melbourne on 26 Nov 2023
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It catered for our needs
Stayed 2 nights in Oct 2023
Response from PARKROYAL TEAM on 22 Oct 2023
Dear Guest, Thank you, We are glad you enjoyed your stay with us.We look forward to welcoming you back.Thank you.PARKROYAL TEAM

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from PARKROYAL Monash Team on 16 Oct 2023
Dear GuestThank you for your great review on us.We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Lena

Stayed 1 night in Oct 2023
Response from PARKROYAL Monash Melbourne on 2 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Rachael

Disliked: Cleanliness
Bathroom hasn’t been cleaned properly since last guests used it. Very average buffet breakfast. Expected more of the Park Royal.
Stayed 1 night in Oct 2023
Response from PARKROYAL Monash Team on 12 Oct 2023
Dear RachaelThank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.

8/10 Good

Greg

Travelled with family and small children
Great stay.
Stayed 2 nights in Oct 2023
Response from PARKROYAL Monash Team on 11 Oct 2023
Dear GuestWarm greetings from Parkroyal Monash!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Shajo

Stayed 2 nights in Oct 2023
Response from PARKROYAL Monash Team on 11 Oct 2023
Dear GuestWarm greetings from Parkroyal Monash!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from PARKROYAL Monash Team on 11 Oct 2023
Dear GuestWarm greetings from Parkroyal Monash!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from PARKROYAL TEAM on 9 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL TEAM

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, food and service. There was a distant alarm noise most of the night, which kept me up for a bit. I couldn't determine where it was coming from though. Don't know if it was from the hotel or not.
Stayed 1 night in Oct 2023
Response from Park Royal Monash on 5 Oct 2023
Dear Guest ,Thank you for the feedback and we are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back. Thank youPARKROYAL TEAM

10/10 Excellent

Luke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service early check in.
Stayed 1 night in Oct 2023
Response from Park Royal Monash on 5 Oct 2023
Dear Guest,Thank you for the feedback and we are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back.Thank you PARKROYAL TEAM

10/10 Excellent

Komal Shivani, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights and really enjoyed everything. Really clean and convenient. Will definitely book again.
Stayed 3 nights in Sep 2023
Response from PARKROYAL Monash Team on 2 Oct 2023
Dear Guest, Thank you for your great review on our hotel. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Mushabab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Aug 2023
Response from PARKROYAL Monash Team on 27 Sep 2023
Dear Guest,Thank you for your great review on our hotel. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from PARKROYAL Monash Team on 27 Sep 2023
Dear Guest,Thank you for your great review on our hotel. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from PARKROYAL Monash Team on 17 Sep 2023
Dear Guest,Warm greetings from Parkroyal Monash!Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tap in wash basin is too short. Confusing lighting switches and too far from bed reach.
Stayed 1 night in Sep 2023
Response from PARKROYAL Monash Team on 6 Sep 2023
Dear guest,Thank you for your feedback.We are glad that you enjoyed your stay and hope to see you again.