ฟิตเนส

รีวิว โอ๊คส์ เมลเบิร์น เซาท์ ยาร์รา สวีทส์

4.5 out of 5

รีวิว

8.8

ดีเลิศ

คะแนน 10 - ดีเลิศ 257 จาก 533 รีวิว" "
คะแนน 8 - ดี 211 จาก 533 รีวิว" "
คะแนน 6 - พอใช้ 47 จาก 533 รีวิว" "
คะแนน 4 - แย่ 9 จาก 533 รีวิว" "
คะแนน 2 - แย่มาก 9 จาก 533 รีวิว" "

9.0/10

ความสะอาด

8.8/10

พนักงานและบริการ

8.4/10

สิ่งอำนวยความสะดวก

8.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

8.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Elijah

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We enjoyed our stay! Both reception staff during checking in and checking out were friendly and informative. The room was clean, the parking very close and affordable. Public transport available at the door, and places to explore and eat were next door or around the corner. The only con was a working dryer but we only found this out the night before check out, and by then it was after hours, so didn't really hinder our experience. Would definitely come back. Would suggest printed and laminated instructions for air con
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Sunita วันที่ 29 เม.ย. 2024
Dear Mr Elijah ,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Sunita, FO Oaks South Yarra

8/10 ดี

peter

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excellent position. Very well equipped. Very helpful staff.But air conditioning hard to regulate.
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Arun วันที่ 12 เม.ย. 2024
Dear Peter, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Mark

เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Jenny วันที่ 31 ธ.ค. 2023
Dear Mark, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. Thank you so much for choosing us, and we are looking forward to welcoming you back soon :) Sincerely,Jenny Duong Oaks Melbourne South Yarra

8/10 ดี

Belinda

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Great location
Oaks South Yarra is at a great location, round the corner of South Yarra Station. That's the main reason I chose to stay there flying to Melbourne. There are many shops, cafes and restaurant nearby on Toorak Road.
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Jenny วันที่ 31 ธ.ค. 2023
Dear Belinda, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. Thank you so much for choosing us, and we are looking forward to welcoming you back soon :) SSincerely, Jenny Duong Oaks Melbourne South Yarra

2/10 แย่มาก

Julianna

เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Arun วันที่ 3 ม.ค. 2024
Dear Julianna,Thank you for taking the time to share your experience. We appreciate your feedback and see that there is room for improvement based of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. If your time permits, I would be grateful for an opportunity to speak with you directly regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel.Please let me know the best way to reach you should you be available to discuss your stay with me.I look forward to the possibility of hearing from you,Best regards,Arun Panwar

10/10 ดีเลิศ

John

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
All OK
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Arun วันที่ 9 พ.ย. 2023
Dear John, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Barbara

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff were always very helpful and friendly. The building and the room was always clean and tidy.
เข้าพัก 11 คืน, ตุลาคม 2023
การตอบกลับจาก Sid วันที่ 15 ต.ค. 2023
Dear Ms Barbara,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Sidhant JainFront Office

8/10 ดี

Sau Lai

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
地點方便、設備齊全、接待處職員專業友善
地點超方便,距離South Yarra 火車站1分鐘步程,睡床十分舒適,設備齊全。雖然鄰近火車站,但房內十分安靜。設施有點舊,但十分清潔。
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Arun วันที่ 8 ต.ค. 2023
Dear Sau Lai, Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Melbourne South Yarra Suites in the near future for another memorable experience.Sincerely,Arun Panwar

10/10 ดีเลิศ

Richard

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great value for money in an excellent location. Welcoming, well maintained, great staff and management. Will stay here again and recommend to others.
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Arun วันที่ 3 ก.ย. 2023
Dear Richard, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,ARun Panwar

8/10 ดี

Andrew

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Vinu Wick วันที่ 28 ส.ค. 2023
Dear Andrew, Thank you for taking the time to share your recent experience through Expedia.com Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, VinuFO Oaks South Yarra .

10/10 ดีเลิศ

Harley

เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Arun วันที่ 1 ก.ย. 2023
Dear Harley, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Peter

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
I’ll be back
I love this city. And I love staying at the oaks south Yarra. Welcoming staff. Easy to get too. Lovely rooms. Comfy a.f bed.
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Arun วันที่ 26 มิ.ย. 2023
Dear Peter,I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team.We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely,Arun Panwar

8/10 ดี

Shunsuke

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
小ぢんまりとして、綺麗で清潔なアパートメントです
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Arun วันที่ 23 พ.ค. 2023
Dear Shunsuke,I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

8/10 ดี

Rebecca

เข้าพัก 4 คืน, มีนาคม 2023
การตอบกลับจาก Vinu วันที่ 6 เม.ย. 2023
Dear Ms Rebecca, Thank you for taking the time to share your recent experience through Expedia Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Vinu Wick FO Oaks South Yarra .

8/10 ดี

peter

เดินทางกับคู่รัก
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Friendly. Helpful
เข้าพัก 4 คืน, มีนาคม 2023
การตอบกลับจาก Arun วันที่ 9 มี.ค. 2023
Dear Peter, I am delighted that you had a great stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Anna

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Bra lägenhetshotell
Bra lägenhetshotell för oss som föredrar att inte bo mitt i smeten i city men ändå ha nära kommunikationer och kollektivtrafik Plus: Rent och fräscht och utrustat för självhushållning. Mindre mataffär (IGA) finns 50 meter från hotellet och en större och bättre affär (Woolworths) på gångavstånd. Finns även många restauranger och cafeer på gångavstånd. Mycket trevligt område, relativt upscale. Bra service och bemötande, både sen incheckning och sen utcheckning fixades utan problem. Daglig städning. Samarbete med gym runt hörnet som man kan besöka efter att ha kvitterat ut nyckelbricka i hotellreceptionen (detta är ett "riktigt" och ordentligt välutrustat gym, mycket bättre än det genomsnittliga hotellgymmet). Minus: Visst oljud från tågen (tågstation precis bredvid hotellet) men inte särskilt störande med stängd sovrumsdörr - dock gör den stängda dörren även att man inte kan få AC under natten eftersom sådan endast finns i vardagsrummet... Möjligen finns även rum med utsikt åt andra hållet, kan vara värt att fråga om? Totalbetyg: Nöjd med vistelsen, skulle välja det igen.
เข้าพัก 7 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Arun วันที่ 1 มี.ค. 2023
Dear Anna, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Robyn

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Comfortable and convenient
We stayed at the Oaks for six nights. After travelling for a week, the comfort and facilities were perfect for us - especially efficient washing machine and dryer!! The Oaks is located opposite the South Yarra train station - perfect for airport connections via Skybus and train. Similarly easy to the city, trams in Toorak and Chapel Sts for NGV, Hawthorn etc. Loads of cafes etc near my, altho the two hot plates, oven and microwave gave us home options. Bed was a Queen and ultra comfy. Bathroom shower etc all easy for two people. The train can be noisy if you’re sensitive - we closed that window at night. But we also sat on the balcony and train watched!! Terrific week!!
เข้าพัก 6 คืน, มกราคม 2023
การตอบกลับจาก Arun วันที่ 31 ม.ค. 2023
Dear Robyn, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel and your stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

6/10 พอใช้

Sarah

Great location and very friendly and helpful staff and check in. However my floor smelt like cigarettes and the balcony had not been cleaned properly as there were peanuts on the floor. Good option if you are not spending much time in the room.
เข้าพัก 2 คืน, มกราคม 2023
การตอบกลับจาก Arun วันที่ 26 ม.ค. 2023
Dear Sarah,Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of Balcony and specially the cigarettes smell, I would like to reassure you that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward.However, had reception been notified of this, we would have gladly assisted you in this regards.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.The team and I are very much looking forward to welcoming your return to Oaks Melbourne South Yarra Suites !Sincerely,Arun Panwar

10/10 ดีเลิศ

Peter

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กรกฎาคม 2022
การตอบกลับจาก Arun วันที่ 16 ธ.ค. 2022
Dear Peter, I am delighted that you had a great stay with us here at Oaks Melbourne South Yarra Suites. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Peter

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, สิงหาคม 2022
การตอบกลับจาก Arun วันที่ 16 ธ.ค. 2022
Dear Peter, I am delighted that you had a great stay with us here at Oaks Melbourne South Yarra Suites. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Peter

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2022
การตอบกลับจาก Arun วันที่ 16 ธ.ค. 2022
Dear Peter, I am delighted that you had a great stay with us here at Oaks Melbourne South Yarra Suites. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Peter

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, กันยายน 2022
การตอบกลับจาก Arun วันที่ 16 ธ.ค. 2022
Dear Peter, I am delighted that you had a great stay with us here at Oaks Melbourne South Yarra Suites. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Peter

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Always my first choice.
By far my favourite go to spot when I need to stay in town. Friendliest staff. Rooms always clean and maintained. Easy quick check in. One of few places with beds that I can have a good nights sleep away from home.
เข้าพัก 3 คืน, ตุลาคม 2022
การตอบกลับจาก Arun วันที่ 16 ธ.ค. 2022
Dear Peter, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

10/10 ดีเลิศ

Lyn

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2022

10/10 ดีเลิศ

Claire

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The location is great, next to transport, shops and restaurants and a nice walk into the city centre. The staff at the hotel were fantastic and really went out of there way to make you had a great stay.
การตอบกลับจาก Arun วันที่ 2 ธ.ค. 2022
Dear Claire ,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Oaks Melbourne South Yarra Suites in the near future.Sincerely,Arun Panwar

8/10 ดี

Sally

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Trip home
Great location, comfort and convenience to public transport. The only niggles are poor lighting in the bathroom, and power points were oddly located. No spare power points on the desk and the ones in the kitchen were blocked by the microwave. And the toiletries were hard to use .. had to squeeze very hard to get anything out!
เข้าพัก 7 คืน, พฤศจิกายน 2022
การตอบกลับจาก Arun วันที่ 2 ธ.ค. 2022
Dear Sally, I am delighted that you had a comfortable stay with us here at Oaks Melbourne South Yarra Suites. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. My sincere apologies for any inconvenience you had, and we have already informed our maintenance team to provide us with a solution. Please take this issue as one-off incident and not reflection of our services at all. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

8/10 ดี

Jenifer

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Loved that it was close to the train station and many dining options. Room was a bit tired looking.
เข้าพัก 7 คืน, กันยายน 2022
การตอบกลับจาก Arun วันที่ 9 ต.ค. 2022
Dear Jenifer, Greetings from Oaks Melbourne South Yarra Suites !!Thank you very much for staying with us and giving us a feedback.We are glad to know that you had a great stay and enjoyed the close proximity to all the restaurants, cafes & Public transport.It is our collective endeavor as a team to ensure guests has a great stay with us.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

6/10 พอใช้

Adam

เข้าพัก 3 คืน, กันยายน 2022

8/10 ดี

Marina

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Some quick bedding rearrangement required when property did not provide single beds as requested at booking. Property manager was most obliging. All good.
เข้าพัก 5 คืน, กันยายน 2022
การตอบกลับจาก Arun Panwar วันที่ 15 ก.ย. 2022
Dear Marina, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.My sincere apologies for any inconvenience you had due to bedding request confusion. Please take this issue as one off incident and not reflection of our services at all. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Arun Panwar

8/10 ดี

ผู้เข้าพักจริง

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2022
การตอบกลับจาก Arun วันที่ 12 ก.ย. 2022
Dear Guest, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 ดี

Lynette

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Made to feel very welcome Excellent front of house staff Rooms bright, comfortable, well Equipped and clean
เข้าพัก 14 คืน, สิงหาคม 2022
การตอบกลับจาก Arun วันที่ 21 ส.ค. 2022
Dear Lynette ,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Oaks Melbourne South Yarra Suites in the near future.Sincerely,Arun Panwar

10/10 ดีเลิศ

Thao

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, สิงหาคม 2022

10/10 ดีเลิศ

Michelle

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great stay. Close to the station but perfectly quiet. Was clean and modern. Staff were helpful and friendly. Highly recommend
เข้าพัก 1 คืน, กรกฎาคม 2022
การตอบกลับจาก Arun วันที่ 26 ก.ค. 2022
Dear Michelle, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Sincerely, Arun Panwar

10/10 ดีเลิศ

Jane

ชื่นชอบ: ความสะอาด
The staff were so friendly and helpful…..nothing was too much trouble.
เข้าพัก 3 คืน, กรกฎาคม 2022
การตอบกลับจาก Nilam Maharjan วันที่ 18 ก.ค. 2022
Dear Jane, Thank you so much for taking your time to review us and give us the feedback . We are happy to learn that , you had a wonderful stay with us. We wish to welcome you again. Thank you, Nilam Maharjan Front Desk

10/10 ดีเลิศ

Colin

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Good stay
Studio room was enough for what we needed, however, the microwave is so high up it was impossible to use. Very dangerous to have it so high up. Needs to be relocated lower down, even if its inside the 'pantry' cupboard. Great location, usually stay here when we visit Melbourne.
เข้าพัก 3 คืน, กรกฎาคม 2022
การตอบกลับจาก Nilam Maharjan วันที่ 18 ก.ค. 2022
Dear Colin, Thank you so much for taking your time to review us and give us the feedback . We do apologize for the inconvenience occurred. We have shared your experience with our team members as well. We hope to welcome you again . Thank you, Nilam Maharjan Front Desk

8/10 ดี

ken

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
very convenient
เข้าพัก 1 คืน, มิถุนายน 2022
การตอบกลับจาก Arun วันที่ 4 ก.ค. 2022
Dear Ken, I am delighted that you had a great stay with us here at Oaks Melbourne South Yarra Suites. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Arun Panwar

10/10 ดีเลิศ

Nicole

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, เมษายน 2022

8/10 ดี

Natalia

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Best value in South Yarra
The apt was very cozy and comfortable as new. Great bed, good value for money could not get any better for location and food options. The hotel reception staff are very accomodating
เข้าพัก 1 คืน, เมษายน 2022
การตอบกลับจาก Arun วันที่ 12 พ.ค. 2022
Dear Natalia, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Arun Panwar

10/10 ดีเลิศ

Glenda

เข้าพัก 3 คืน, มีนาคม 2022
การตอบกลับจาก Arun วันที่ 18 มี.ค. 2022
Dear Glenda, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Arun Panwar

8/10 ดี

Jane

ชื่นชอบ: ความสะอาด
Great to have a balcony. Good to have a after hours key drop off chute.
เข้าพัก 1 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Arun วันที่ 2 มี.ค. 2022
Dear Jane, Thank you very much for giving us a great feedback. We are glad to know that you had a great stay with us & you enjoyed the services & facilities of the hotel. It is our continuous endeavour as a team to ensure that guest has a comfortable stay with us. We look forward to welcoming you again soon! Sincerely, Arun Panwar

10/10 ดีเลิศ

Lorraine

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was central to my locations of what I was doing
เข้าพัก 1 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Arun วันที่ 23 ก.พ. 2022
Dear Lorraine, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. Pleased to know that you even enjoyed the close proximity of the hotel as per your needs. We are committed to consistently providing a memorable experience for our guests. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Arun Panwar

10/10 ดีเลิศ

Nishalee

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very friendly staff Close to everything
เข้าพัก 3 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Arun วันที่ 21 ก.พ. 2022
Dear Nichalee, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Arun Panwar

10/10 ดีเลิศ

Amy

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Arun วันที่ 14 ก.พ. 2022
Dear Amy, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Arun Panwar

8/10 ดี

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, มกราคม 2022
การตอบกลับจาก Arun วันที่ 31 ม.ค. 2022
Dear Guest, Greetings from Oaks Melbourne South Yarra Suites !! Thank you very much for staying with us and giving us a Good feedback. We are glad to know that you had a great stay with us . It is our continuous endeavour as a team to ensure that guest has a comfortable stay with us. We look forward to welcoming you again soon! Sincerely, Arun Panwar

8/10 ดี

Scott

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, มกราคม 2022
การตอบกลับจาก Arun วันที่ 31 ม.ค. 2022
Dear Scott, Thank you very much for staying with us and giving us a good feedback. We are glad to know that you had a great stay with us. It is our continuous endeavour as a team to ensure that guest has a comfortable stay with us. We look forward to welcoming you again soon! Sincerely, Arun Panwar

6/10 พอใช้

Matthew

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Property was fine great location. I was told by the lady when I checked in that the payment will be taken out of my account by Expedia. Which I agreed to that made sense. On the second day when I was walking outside the lady stopped me and said there has been an issue with the payment not going through, I checked on my online banking and the payment had gone through. I showed this to her and she said she would speak to manager. I didn’t hear anything back, I would assume before alarming a guest with an issue like this she would of checked the system or at least called me on the phone not just bringing it up when I was walking outside. When I arrived to the room there were dirty dishes in the dish washer, I had a friend staying in the accomodation with me, they didn’t have access to let her upstairs which I felt made no sense. So I had to go down stairs to let her in while the reception staff just stood there. There we no champagne glasses in the room we called reception staff they said they will send some up to the room. Funny how they had access to the rooms for this but they couldn’t let my friend upstairs. Just thought these issues didn’t need to happen I mean if I was staying at a backpackers this would be expected. At least an apologise would of been nice but maybe this is the standard of service they use here. I won’t be coming back so many other places to stay in the area.
เข้าพัก 3 คืน, ธันวาคม 2021
การตอบกลับจาก Arun วันที่ 30 ธ.ค. 2021
Dear Mathew, Thank you very much for staying with us and giving us a constructive feedback. We’re really sorry to hear that your experience was not of the quality you expected. We always aim to deliver a great experience. We are gutted when we miss the mark! Rest assured that your comments have been shared with the concerned teams and action will be taken to ensure the issues you experienced are corrected moving forward. In regards to payment issue, i did investigate that & i found that there was glitch in the system & my team got confused , i sincerely apologized for not handling the issue in a better way. Regarding excess to guest rooms or floors , to keep our guests safe & secure, we don't allow or give excess to anyone till we check or reconfirm from in house guests. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Sincerely, Arun Panwar

2/10 แย่มาก

Michael

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
location was good, The place was dirty and run down, it smelt of someone smoking. The common area doors, walls and carpet are in urgent need of an upgrade and were dirty. Very little attention to detail. Way over priced for what you got.
เข้าพัก 1 คืน, ธันวาคม 2021
การตอบกลับจาก Arun วันที่ 20 ธ.ค. 2021
Dear Mr Hardgrave, Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Trust me as a standard, our rooms are cleaned & checked by experienced team members. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. However, had reception have been notified of this, we would have gladly assisted in rectifying these issues. Please take this incident as one off of issues and not reflection of our services at all. As gesture of good will, we request you to accept a 50% discount on room on your next visit to Oaks Melbourne South Yarra Suites !. It will be applicable on two or less than two night stay, valid till 30th Jun, 2022. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Arun Panwar Hotel Manager

8/10 ดี

Chris

เดินทางเพื่อธุรกิจ
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very helpful reception
เข้าพัก 1 คืน, พฤศจิกายน 2021
การตอบกลับจาก Arun วันที่ 2 ธ.ค. 2021
Dear Chris, I am delighted that you had a memorable stay with us here at Oaks Melbourne South Yarra Suites. We are truly grateful for the wonderful feedback you provided about our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Arun Panwar

8/10 ดี

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, พฤศจิกายน 2021
การตอบกลับจาก Arun วันที่ 14 พ.ย. 2021
Dear Guest , Greetings from Oaks Melbourne South Yarra Suites !! Thank you very much for staying with us and giving us a great feedback. We are glad to know that you had a great stay with us. It is our continuous endeavour as a team to ensure that guest has a comfortable stay with us. We look forward to welcoming you again soon! Sincerely, Arun Panwar

8/10 ดี

Simon

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กันยายน 2021