Arrived around midnight and it appears the guy on reception hadn’t had a chat with anyone for some time so decided that he’d use me as his sounding board for a few minutes. Seriously mate, it’s past midnight and I’ve just stepped off a 9 hour flight, let me sleep.
Asked him about laundry, he said there was a washing machine on the 8th floor. When I asked if there was a laundry service. He said no… there is. As long as you get it down to reception before 8am!
Was told that my room would only be cleaned on the third day… in my case this was Saturday.
Hung a Do Not Disturb sign on the door and took laundry bag downstairs. Came back later that afternoon and asked if there was any slight chance my laundry was there. Was told to check in my room… I told them there was a DND sign on the door so that was unlikely. They said I should check anyway… alarm bells started here.
Next day I got to my room only to find a cleaner in there. So much for the Do Not Disturb sign. This was Friday, the day BEFORE they should be cleaning…. Complained pretty strongly to reception.
Friday left to go for dinner, DND sign on the door again. Came back to find my laundry in the room.
Not sure what Do Not Disturb signs mean in this place, but in every other hotel I’ve ever stayed in it means don’t enter the room.
Poor form Mercure Welcome. Won’t be staying again. Suggest you think twice about your safety and the safety of your personal belongings before staying here people. Very poor.