The property advertised as including 'breakfast' in Ramadan but did not make clear they did not consider it to be suhoor in the description. Other hotels changed breakfast to suhoor time in Ramadan.
The hotel clearly mislead its customers stating breakfast was at iftar time between 6- 8 pm. They insisted this was the norm and breakfast is iftar not sohoor even though they had not made this clear.
When raised with the staff, they had a very bad attitude and continued to insist that breakfast is iftar during ramadan! They had a dismissive and non-customer friendly manner.
Another thing is the iftar time was so short. Iftar time was approx at 6.40pm meanjng those who did iftar at the masjid had a very short window to have the food when they got back.
Overall the reception's manner and attitude was poor and needs massive improvement.
They don't help with luggage, they are not approachable and have a non-caring approach.