Hi,I am the property General Manager, I denied your refund for a number of reasons.First, you occupied the room for over 3 hours.Second, you reorganized the entire room moving all the furniture around.Third, this room was just remodeled. New furniture, bedding, curtains, shower curtain, towels etc.Fourth, I inspected the room and it was clean. Fifth, I watched you on our CCTV. You had no personal belongings so you did not wash anything.It was the opinion of my onsite Manager that you were under the influence of something causing you to behave erratically and watching you on our CCTV I agreed.Given these circumstances, I refused your refund.You clearly did not like my decision so you left a dishonest review.I feel sorry for you and wish you well.

Thank you for your review. I had a manager to check the condition of the room that you stayed (room 1) and couldn't verify the conditions you mentioned. Our manager found it fairly clean this afternoon. Any unsatisfied guest may request a room change if necessary. Our little cozy motel is certainly not a Ritz Carlton but we strive to provide a comfy stay in a convenient location in our small town.

I am sorry for your experience. The previous guest accidentally spilled bleach on the floor the night before and we tried to air it out as much as we could.

I am sorry for your experience. Due to communication issues, you went to the wrong property and we finally checked you in. I understand that for someone with English as a second language driving in a new town past midnight can be difficult. We try our best to accommodate late check ins after midnight.

We strive to provide the best value and cost effective accommodation in town. We are not Ritz Carlton but we provide a clean and comfortable space for our guests to stay.

Our staff and you spoke earlier during the day that you would be checking in a different hotel and canceling your reservation at our motel. I am sorry that you misunderstood the conversation.

Goodmorning Connie, I'm so glad you enjoyed your stay with us here at Marinette Inn!!! It was a pleasure having you stay with us. Please feel free to call us the next time you are in the area, we would love to have you stay with us again. Thanks again, Tj/Manager

Mr Olson, I believe you were on some type of drugs. For you to insist I kept your ID is preposterous. Please seek professional help.

I am sorry that you didn't have a good experience. Check in time was 3pm. We were still cleaning rooms around noon when you came in so the room was dirty. All rooms were either occupied or dirty at the moment you came in. We even offered you a free upgrade for a triple room with 3 beds. We respected your choice to go somewhere and are happy to know that you enjoy your stay at our sister property.

We occassionally get guests with children to stay with us and we happened to have two kids playing outside of their rooms while their parents were packing their belongings on the day of your arrival. They were extended stay guests and had stayed with us for several weeks so it took them a while to move their belongings to the car. The curtains were still in the room at the time of your check out. The brown spot on the wall next to the brown trim was a result of a recent paint job. We have repainted the spot since then.

Yes, we are a pet friendly motel and do charge a pet fee of $20 per day and a refundable pet deposit of $100. We specify on Expedia that there is a pet deposit but Expedia wouldn't allow us to specify all the details. We are selective when it comes to allowing pets to stay with us. We want to make sure that the pets are not preventing our other guests from enjoying their peace and quiet at our property. I'm sorry that we're being selective.

Thank you for staying with us! It's a pleasure to have you. Please come back when you're in town next time.

I am sorry for your experience. We are currently under renovation and turning around the rooms one at a time.