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Reviews of La Quinta Inn & Suites by Wyndham Houston - Magnolia

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 364 out of 730 reviews" "
Rating 8 - Good. 225 out of 730 reviews" "
Rating 6 - Okay. 74 out of 730 reviews" "
Rating 4 - Poor. 35 out of 730 reviews" "
Rating 2 - Terrible. 32 out of 730 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Edward

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in was very slow, the girl was going to give me a room on the first floor but after 25 minutes I got a room on the second floor.
Stayed 1 night in Mar 2023
Response from Ariel A on 2 May 2024
Thank you for staying with us. I saddened to hear you were not able to get your requested floor. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariel A on 2 May 2024
Thank you for staying with us!

8/10 Good

linda, Monarch

Looking out my window was an property that was an eye sore
Stayed 4 nights in Apr 2024
Response from Ariel A on 2 May 2024
Thank you for staying with us! The property next door is under different ownership and sadly there is nothing we can do about it. We have already reached out to them.

2/10 Terrible

Karl

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
DO NOT STAY AT THIS PROPERTY IF YOU DONT WANT TO LISTEN TO BARKING DOGS EVERY NIGHT WHILE OWNERS ARE OUT ON THE TOWN. TWO NIGHTS IN A ROW HAD THIS PROBLEM LATE AT NIGHT.
Stayed 3 nights in Apr 2024
Response from Ariel A on 27 Apr 2024
I am sorry to hear you are not enjoying your stay due to the pets. I did offer to move you to a non-pet floor, and that offer still stands. We are pet friendly as it states on the websites and at the front desk.

8/10 Good

Nicole

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
The property next door on both sides is unkempt. Two shopping carts in body of water and a lot of waste
Stayed 1 night in Apr 2024
Response from Ariel A on 25 Apr 2024
Thank you for staying with us! Unfortunately the property next door is under different ownership and is not associated with our hotel, therefore we have no control over that. We do not have any bodies of water around us, so I am unsure what this is in reference to.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we wanted. Clean, friendly staff all good
Stayed 1 night in Apr 2024
Response from Ariel A on 25 Apr 2024
Thank you for staying with us!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ariel A on 21 Apr 2024
Thank you for staying with us!

8/10 Good

Eric

Stayed 2 nights in Apr 2024
Response from Ariel A on 6 May 2024
Thank you for staying with us!

8/10 Good

Eric

Stayed 1 night in Apr 2024
Response from Ariel A on 6 May 2024
Thank you for staying with us!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator is slower than molasses haha they come knocking on your door at 11am promptly. Besides that. Friendly staff and clean rooms
Stayed 1 night in Apr 2024
Response from Ariel A on 12 Apr 2024
Thank you for staying with us! I am pleased that you enjoyed our rooms and staff.

8/10 Good

Esperanza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 3 nights in Mar 2024
Response from Ariel A on 4 Apr 2024
Thank you for staying with us!

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need to update equipment in workout room.
Stayed 2 nights in Mar 2024
Response from Ariel A on 19 Mar 2024
Thank you for staying with us! Our fitness room is slated for a remodel this year.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Next to restaurants
Stayed 1 night in Mar 2024
Response from Ariel A on 19 Mar 2024
Thank you for staying with us, I am pleased you enjoyed the resturants next door!

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too noisy
Stayed 1 night in Mar 2024
Response from Ariel A on 13 Mar 2024
Thank you for staying with us! I am saddened to hear that there was a problem with noise. I will look into the cause to prevent further instances. We apprecate all feedback you give us.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Ariel A on 13 Mar 2024
Thank you for staying with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to crash for the night.
Stayed 1 night in Mar 2024
Response from Ariel A on 13 Mar 2024
Thank you for staying with us!

10/10 Excellent

William

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from ArielA on 4 Mar 2024
Thank you for staying with us!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
staff is very friendly and helpful!
Stayed 2 nights in Feb 2024
Response from Ariel A on 25 Feb 2024
Thank you for staying with us!

6/10 Okay

Kay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Average hotel with slight issues.
The location and building were fine. Parking a bit tight. But the 2 issues we had were the water in the shower kept making a high pitched whine then would shut off and slowly come back on, also lost hot water off and on. Reported to front desk but didn't see any help also elevator is a bit slow and some of the noise made us a bit concerned.
Stayed 3 nights in Feb 2024
Response from Ariel A on 21 Feb 2024
Thank you for staying with us! We are looking into what was causing the water issues. The noise you heard from the elevator is the hydrolics. That is normal. We appreciate your feedback

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Dec 2023
Response from Ariel A on 21 Feb 2024
Thank you for staying with us!

10/10 Excellent

Duy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ariel A on 18 Feb 2024
Thank you for staying with us!

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ariel A on 2 Feb 2024
Thank you for staying with us!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. I enjoyed my time there. The only thing I would say, is I thought the snacks in the lobby are over priced. Go to Kroger or HEB to save some money.
Stayed 2 nights in Jan 2024
Response from Ariel A on 28 Jan 2024
Thank you for staying with us!

6/10 Okay

Kirk

Stayed 1 night in Jan 2024
Response from Ariel A on 21 Mar 2024
Thank you for staying with us!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, clean rooms and nice location
Stayed 4 nights in Jan 2024
Response from Ariel A on 28 Jan 2024
Thank you for staying with us!

8/10 Good

Sonny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel was nice. The lady at the desk in the evening check in was friendly, the room was very clean, spacious and warm. There's a great Mexican restaurant directly next door. I hate to say anything negative but there's just a couple things as a building contractor myself I seen that need to be addressed. The tiles in the floor of the elevator have some broken pieces and makes a little bit of tripping hazard especially I could see a lady in heels or something having an issue. The water pressure in my shower was dismal at best. It would start out okay-ish but after just a couple minutes it would fall to almost nothing. That's my one biggest complaint honestly. For a $120 room on a Tuesday night, the shower should work better. The bed was okay but the pillows need updated. Way to hard and just old feeling. Of course that's my personal opinion, it's definitely nothing to say don't go here, I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Ariel A on 28 Jan 2024
Thank you for staying with us! We appreciate the feedback and had our maintenance staff fix the tile in the elevator.

4/10 Poor

Seth

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ariel A on 28 Jan 2024
Thank you for staying with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
One night Stay
The staff was excellent, from check in to check out and those working at the morning breakfast very friendly and helpful. (5 Stars). The bed was extremely firm to firm, as well as the pillows very uncomfortable to sleep on. Room was very clean and so were all common areas. Water pressure was very low which I know in hotels can be a challange, but it also made a horrible noise the entire time taking the shower.
Stayed 1 night in Jan 2024
Response from Ariel A on 28 Jan 2024
Thank you for staying with us! I will look into the quality of the pillows.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New & Clean
Everything is new in this part of town. I like how it is close to the interstate but not “on it.”
Stayed 1 night in Jan 2024
Response from Ariel A on 28 Jan 2024
Thank you for staying with us!

10/10 Excellent

Judimar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ariel A on 28 Jan 2024
Thank you for staying with us!

10/10 Excellent

Lorena

Travelled with family
Liked: Staff & service, property conditions & facilities
Everyone is so polite and hospitable. All the guest are nice. Only complaint is the elevator take too long. I know the staff has to use it too. Y’all could use two for the amount of traffic. We stay there every time we are in the area and would recommend it to all.
Stayed 2 nights in Dec 2023
Response from Ariel A on 28 Jan 2024
Thank you for staying with us! As for the elevator, due to building guidelines we can only have the one. We do have it serviced regularly to maintain it.

8/10 Good

Robert

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Ariel A on 28 Jan 2024
Thank you for staying with us!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathtub had a nasty looking rusty water stain in it.
Stayed 1 night in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staing with us! I am saddened to hear that there was a problem with the tub. I will have my team look into fixing that. We appreciate your feedback.

10/10 Excellent

VICTOR

Stayed 1 night in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us!

8/10 Good

Auby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us!

8/10 Good

Gilbert, Harlingen

Stayed 1 night in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us!

10/10 Excellent

Nicholas

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us!

8/10 Good

Charla

Travelled with partner
Liked: Cleanliness, staff & service
I booked based on that there was an indoor pool. Once checked in POOL IS CLOSED for maintenance for some good length of time. Inoperable pool. The room was nice size but the Air conditioner could not cool the room properly. The Continental Breakfast was a plus waffle maker, A variety of items, and hot items.
Stayed 1 night in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us! I am saddened to hear the pool was closed during your stay. It was at the recommendation of the pool technician that we shut it down so it could be repaired. It did go back into service a few days later. We appreciate your feedback.

8/10 Good

Laura M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us!

4/10 Poor

Kim A

Disliked: Amenities
The front desk staff was abrasive when checking in but I can understand because it was late. We found the room to be a little small but very clean. The primary issue for us was noise. The hotel is very close to a busy road and the windows did little to block out the road noise. The door to the room was also very poorly fitted in its frame so a large gap around the edges allowed any hallway noise to enter our room. So much so that it sounded like baby cry's and cell phone ringers from the next rooms sounded like they were in our room. On the last day of our stay the next room occupant turned on their TV at 3:45 AM and you could clearly hear every word from the TV through the wall. The breakfast bar was adequate but I considered the selection very limited. Same food everyday for a week.
Stayed 6 nights in Nov 2023
Response from Ariel A on 30 Dec 2023
Thank you for staying with us! I am saddened to hear that their were a few issues with you stay, I will have my team look into fixing them. We appreciate your feedback.

8/10 Good

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this property.
Stayed 2 nights in Nov 2023
Response from Ariel A on 29 Nov 2023
Thank you for staying with us!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and access to everything...no real complaints but we only stayed 1 night. Breakfast was good too. Overall good stay
Stayed 1 night in Nov 2023
Response from Ariel A on 29 Nov 2023
Thank you for staying with us!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and affordable. The trifecta….👍
Stayed 1 night in Nov 2023
Response from Ariel A on 24 Nov 2023
Thank you for staying with us!

4/10 Poor

Angie P

Travelled with family
I did not like the smell in the room. Cigarette smell. I did not like being awakened in the middle of the night by intoxicated people fighting outside my door. I did like that the staff was Very friendly.
Stayed 3 nights in Nov 2023
Response from Ariel A on 22 Nov 2023
Thank you for staying with us! I am saddened to hear that there were issues with your stay. Please rest assure we will look into the matter of the smoke smell as we are a 100% smoke free hotel and smoking is not permitted here. I am glad that you found the staff to be friendly.

10/10 Excellent

Earnest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ariel A on 19 Nov 2023
Thank you for staying with us!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and would return. Only one suggestion. The good breakfast with biscuits and gravy were only offered Wednesdays and Saturdays. That is a downgrade from other La Quinta's.
Stayed 5 nights in Nov 2023
Response from Ariel A on 18 Nov 2023
Thank you for staying with us!

8/10 Good

Neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet, and clean with several dining options within walking distance. It does however show its age in places and the elevator works incredibly slowly.
Stayed 4 nights in Nov 2023
Response from Ariel A on 18 Nov 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ariel A on 13 Nov 2023
Thank you for staying with us!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really nice stay. The only downside of it was that the waffles were undercooked.
Stayed 2 nights in Nov 2023
Response from Ariel A on 13 Nov 2023
Thank you for staying with us! We will take a look at the waffle maker. We appreciate the feedback.

10/10 Excellent

Kristie

Stayed 1 night in Oct 2023
Response from Ariel A on 9 Nov 2023
Thank you for staying with us!