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Reviews of Inkaterra Machu Picchu Pueblo Hotel

4.5 out of 5
Inkaterra Machu Picchu Pueblo Hotel
Pueblo de Machu Picchu, 084, Machu Picchu, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 130 reviews" "
Rating 8 - Good. 18 out of 130 reviews" "
Rating 6 - Okay. 13 out of 130 reviews" "
Rating 4 - Poor. 4 out of 130 reviews" "
Rating 2 - Terrible. 2 out of 130 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, convenient location to visit Machu Picchu. Our room was clean and beautiful, but the AC was not working, neither the TV. The food was very mediocre.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alicia, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but don’t do laundry at the hotel. Too expensive
Stayed 1 night in Apr 2024

10/10 Excellent

Tommy

Travelled with partner
Liked: Amenities, property conditions & facilities
Unique look and feel.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inkaterra Machu Picchu Pueblo Hotel is without question the nicest hotel to stay at in aguas calientes. The grounds are stunning and the service is wonderful. Its the perfect spot for a trip to Machu Picchu. Enjoy!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique hotel in the jungle
Stayed 2 nights in Feb 2024

10/10 Excellent

cory

Stayed 3 nights in Jan 2024

6/10 Okay

Gregg

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall positive stay. Best location in Machu Picchu. Sauna was a disappointment. Service was good and rooms are nice. Breakfast and dinner are included. Walkable to town and train.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dasii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and great location
Stayed 3 nights in Oct 2023

10/10 Excellent

jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Staff was very friendly and helpful!
Stayed 2 nights in Sep 2023

10/10 Excellent

victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Great, but not perfect
Magical, beautiful establishment. The staff was amazing - they helped us with travel plans beyond Aguas Calientes, as well. The food is divine - truly, some of the best we had in the country. The two issues we had were as follows: the rooms, unless you get one up the hill, aren't particularly private. Ours wasn't too bad - there were plenty worse - but we had to close all of our shades to have any true privacy, which deprived us of natural light. Many rooms, including ours, are in the walkway, so guests and staff walk right by your room with regularity. Also, we were eaten alive after only five minutes by the pool - over 50 bites on each leg. Obviously, a hotel can't control the insect population, but by the next day the pool had been drained. Too bad that it hadn't been the day before. At over $500 per night, I have no complaints about the food or service or the hotel setting - all were absolutely elite - but between the room issue and the pool disaster, it didn't end up being a great value.
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Hannah

Stayed 2 nights in Apr 2022

10/10 Excellent

Jan-Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property with lovely large rooms. My only critique is around dinner, which if you are staying for more than 1 or 2 nights can become a bit repetitive
Stayed 3 nights in Sep 2022

10/10 Excellent

Gabriela

Stayed 1 night in Sep 2022

10/10 Excellent

Jose, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place in Machu Pichu, would not recommend anywhere else.
Stayed 1 night in Sep 2022

10/10 Excellent

Prarthna

Stayed 1 night in Aug 2022

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Brendhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inkaterra is a beautiful and unique property. The food, the atmosphere (incredible!) and the location were all great. The service was hit and miss at times but the atmosphere, the grounds, the exquisite rooms and the food more than made up for it. A very unique experience.
Stayed 2 nights in Jul 2022

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room, staff very friendly and helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

Barry, Battlefield

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Julian

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to the jungle!
The staff is amazing and very friendly. The food that they serve for breakfast and dinner was very delicious. The grounds of the hotel are breathtaking. We loved watching all the birds and beautiful orchids. If you have allergies, be sure to bring your meds. The area is full with bugs and bad smells from the fossil fuels that they burn.
Stayed 3 nights in Jun 2022

4/10 Poor

Faisal, Los Angeles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tea or coffee in the room or even common areas. Very expensive drinks. Uncomfortable bed. Spiders in the room. Poor wine selection. I shouldn’t even give this place a 2 star review, but only doing it because when I kicked a fuss about having to pay for tea and coffee, they did credit me back for what I paid for them at the bar.
Stayed 2 nights in May 2022

8/10 Good

Ruben

Stayed 1 night in May 2022

6/10 Okay

Kathryn

Stayed 2 nights in Apr 2022

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property. The service was excellent. Was a great stay!
Stayed 2 nights in Apr 2022

6/10 Okay

luis

Stayed 2 nights in Apr 2022

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Extremely pleased with all amenities. The suite was the right experience for my family. Pictures are certainly accurate. Service and staff were top notch. Only suggestion would be to improve the property’s reception and entrance areas to enhance and complete the whole Inkaterra experience. A special thanks to all the ladies at the front desk for their hospitality.
Stayed 1 night in Apr 2022

10/10 Excellent

michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, it is one of a kind. The staff was wonderful especially Diego from the dinning room. Diego was highly attentive and also very informative. He went above and beyond to make our experience a memorable one. The food was amazing the staff was amazing and the area and views were amazing.
Stayed 3 nights in Apr 2022

10/10 Excellent

Larry, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property approximately twenty years ago and was impressed with it back then. Today it has only gotten much better !!!!!
Stayed 2 nights in Mar 2022

6/10 Okay

LUIS ROBERTO

Disliked: Room comfort
The food was not good at all.
Stayed 1 night in Mar 2022

4/10 Poor

Fausto, North Haven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about our stay at Inkaterra Machu Picchu. From the moment you exit the train, the staff is available to assist with all of your needs. I was traveling during the rainy season with my young son and it was such a relief to immediately be able to hand over my bags, check in, and get settled into our comfortable room. A few examples of their excellent service: When I arrived I asked for laundry service and within 10 minutes, the director of the laundry/linen service was at our door asking what we needed. He got all of our clothes washed and returned to us within 3 hours and only charged the regular rate despite the express service. Even more astonishing, the next day after we returned from Machu Picchu, we were cold, wet, and tired and we had already checked-out in the morning. We went to pick up our bags at the hotel lobby and asked if we could change. They initially offered up their spa to provide us with towels and showers prior to our return back to Urubamba. However on seeing how tired my son was, they just gave us a key to a room and let us use it the rest of the day FREE OF CHARGE so that we could shower, change into dry clothes and my son could nap in a warm and comfortable place. I have NEVER experienced such kindness and generosity. I would definitely recommend Inkaterra Machu Picchu as a MUST during your travel plans. Thank you to all the staff for making our trip as comfortable as it was.
Stayed 1 night in Mar 2022

4/10 Poor

Frank

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unclear policy regarding number of guests. We were unaware we had booked for one guest and the staff insisted on checking in that we pay $240 USD additional for a second guest. This was despite working with their corporate staff on stays at multiple properties of theirs and booking tours for both guests. They never alerted us to this issue until checking in and were very abrupt about the demand. After speaking with multiple staff and the manager, they waived the fee, but removed included services for the second guest. We were okay with this compromise, but not with how we were treated on arrival. The junior suite we booked was also disappointing. It didn’t live up to the photos and wasn’t the upgraded room we were told to expect with VIP Expedia booking despite many higher level rooms being available on the property.
Stayed 1 night in Mar 2022

10/10 Excellent

brendan

Stayed 1 night in Feb 2022

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2022

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Highly highly overpriced.
Stayed 1 night in Jan 2022

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Machu Picchu - Annual friends trip
Best hotel in the area however service is very slow. Plan accordingly.
Stayed 1 night in Nov 2021

10/10 Excellent

Lita M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near the train station, has free DINNER and breakfast, has eco tours for free on the property and is absolutely beautiful. It is NOT handicap friendly but no where in Peru is. I would go back in a second!!
Stayed 2 nights in Oct 2021

6/10 Okay

Radu, North Andover

Stayed 2 nights in Oct 2021

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if you can.
Best hotel in Machu Picchu. Jorge and Diego are excellent waiters. Our three massages were world-class.
Stayed 2 nights in Aug 2021

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and property are beautiful. Set back into the cloud forest with lots of plants and flowing water. The room was comfortable and fireplace was a lovely touch.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inkaterra Properties are the way to go if you’re traveling to Machu Picchu or the Amazon. The staff was great! I felt the food was not on par with the Puerto Maldonado location (which has an amazing chef!) and I felt like the whole facility needed a good cleaning after being closed for COVID. I felt the hotel was not completely properly prepared for guests yet. I felt my room was exceptional but again , needed a deep cleaning all around. The property is a little overgrown, the roof tops are in need of a cleaning, and the dining/guests areas need a deep cleaning. It’s hard to say anything negative as it was such an overall great experience but this has to be an honest review and I have to give them a pass because they suffered great economic loss from the pandemic. The priority is, nonetheless, absolutely beautiful. Italo was the most helpful staff member and made sure we had everything we needed.
Stayed 2 nights in Jun 2021

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020