Dear Paul,We regret to learn about your disappointing experience with us. Your feedback is crucial, and we sincerely apologize for any shortcomings. We are actively addressing the issues you've raised to ensure a better experience for all our guests. If you're open to it, we would appreciate the opportunity to discuss your concerns further. Please reach out to us at [ reservations@kananga.com]. Thank you for bringing this to our attention.Kind regards,Deo Safari.Sales and Reservations Manager.Julia's River Camp - Maasai Mara National Reserve.

Dear Ms Celestine, We are always happy to receive reviews and always open to discuss and improve our service, but your statements are not only untrue but totally unfair and we are so shocked to receive this review considering all the efforts that our staff made to please you. We have the best offer in Masai Mara right now with 50% discount and you had an amazing deal full board ONLY as you did not book the accommodation +game drives package. This was clearly written in the confirmation email that we sent to you plus you had several Whatsup conversations directly with our reservation department. Once you were at the camp you did two game drives exclusively for yourself only as you were alone on this trip. Initially you refused to pay threatening our manager to write bad reviews on social medias and at the end we agreed to give you less then half price of what you were supposed to pay for an exclusive game drive. For your information, the little money you paid covered the fuel only, but we agreed on that just to please you as we always do with our clients. About the airstrip, we never charge our client as it is a complimentary service. You wanted to go on a game drive, and which is very different Finally, we were informed that after staying at our camp, you spent two additional nights in another camp in the Mara and you played the same game threatening the manager to speak badly on social medias about their camp and paradoxically you told them how good was our camp. No words to describe your behaviour.

Dear Leslie, thank you so much for your nice review ! We will pass your comment to Dennis and to all our staff. Karibu Tena ! We hope to see you again !

Dear Olivier, Thank you so much for the nice review ! We are delighted that you had a great time in our camp! Merci et à bientôt, nous l'espérons !

Dear Carol , Thank you very much for your review and spending time to highlight how good is our service and how much we look after our clients . We are indeed in a privilege area surrounded by lot of games ( but it also depends on the season !) and stunning nature. We hope to welcoming you again soon !

Dear SD , thank you for describing our camp in this way. We do not pretend to be a super luxury camp with a lot of superflus decorations. We are in touch with nature and we want to keep it simple but offering a great service , exellent food , great game drives and make the client feel at home and looked after. Thank you for staying with us!

Thank you Forbe for your time in writing this positive review ! We hope to see you soon!!!

Dear Richard, Thank you so much for this positive review . We are so happy that you had a great experience at our camp and we always do our best to please our clients! We hope to see you again !

Thank you very much for your kind words. We are glad you have enjoyed your stay at our camp and hope to see you soon. Best regards, Kananga Team

Thank you very much for your kind words. We are glad you have enjoyed your stay at our camp and hope to see you soon. Best regards, Kananga Team

Dear Guest, Thank you for your review. We are happy you enjoyed your stay at uor camp and hoping to welcome you back very soon.

Hello Isaac, Thank you so much for your kind words. We are filled with joy that you had such a great experience at our camp. We look forward to welcoming you back in the future and we will pass on your wonderful words to our staff.

Hello guest, We are happy you enjoyed your stay at Julia´s River Camp and hope to welcome you back soon. Best regards,

Hello guest, We are glad you have enjoyed your experience at our camp and hope to see you soon.