Classic Single Room | Premium bedding, desk, laptop workspace, iron/ironing board
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Reviews of Best Inn Texas

2.5 out of 5
Best Inn Texas
304 College Ave, Levelland, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 195 reviews" "
Rating 8 - Good. 56 out of 195 reviews" "
Rating 6 - Okay. 15 out of 195 reviews" "
Rating 4 - Poor. 18 out of 195 reviews" "
Rating 2 - Terrible. 10 out of 195 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Good
Stayed 2 nights in Mar 2024

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was friendly. Could hear someone being physically assaulted in another room. Let office staff know, called police, and left. I didn’t feel safe there.
Stayed 2 nights in May 2024

2/10 Terrible

William

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in town for a graduation and could not find a hotel other than here. The room was dirty and the pillows had blood stains on a couple of them. We called the front desk for a replacement and they said they did not have any and could provide a new pillow cover. We asked for a refund and left. The manager was friendly and cooperated with our request for a refund.
Stayed 2 nights in May 2024
Response from DPW on 14 May 2024
William we apologize for your unusual experience. Our staff at the time did the best they could with what provided but I agree that wasn’t sufficient. Your room cleanliness was the opposite of all other reviews we received from the same weekend. It was our most complemented feature, so I apologize your room was not. Furthermore when we issued you a full refund with no questions we had hoped you wouldn’t take the chance so sink our review rating, since you did not stay or pay. I apologize for your experience and would love to speak to you further. Please call our front desk at your convenience.

6/10 Okay

Cherry

Liked: Staff & service
Stayed 3 nights in May 2024
Response from DPW on 14 May 2024
Cherry, thanks for your business and review! Safe travels!

10/10 Excellent

Rene U.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our stay was very brief, I highly recommend this property. The staff was very kind and helpful. The place was very clean. There were many dining options and stores nearby. Thank you so much for such a pleasant time.
Stayed 1 night in May 2024
Response from DPW on 13 May 2024
Rene, we are so glad to hear about your great stay with us. Your experience is just what we strive for at Best Inn Texas. Thanks for your business and taking time to leave a review. Safe travels!

8/10 Good

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DPW on 11 Apr 2024
Michele, thank you kindly for your positive review. Please let us know what we can do to make it perfect next time! Safe travels!

4/10 Poor

Michelle

I was not able to stay here. The door would not lock properly. It’s a motel, but it was pretty clean inside. So even though I couldn’t stay, I would say if they fixed the doors, it would be an okay place to stay
Stayed 1 night in Apr 2024
Response from DPW on 11 Apr 2024
Michelle, We are sorry to hear of your experience for the first time online. We would have been happy to change your room to your liking if you would have notified our front desk. Please call us so that we may rectify your issue. We value you and your safety. Safe travels!

10/10 Excellent

Cathy

Stayed 2 nights in Mar 2024
Response from DPW on 13 May 2024
Cathy we are so happy to see you had a great stay. Thanks for your business and review. We really appreciate it. Safe travels!

8/10 Good

Mika, Lubbock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For In and out stay, this is perfect. Very friendly staff
Stayed 1 night in Mar 2024
Response from DPW on 7 Mar 2024
Mika, thank you kindly for your business and review. We appreciate you! Safe travels!

6/10 Okay

Dwain walker

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from DPW on 25 Feb 2024
Dwain, Thank you for your stay! Please let us know how we could have made your stay as great as we strive for. Safe travels!

8/10 Good

Renee

Stayed 2 nights in Feb 2024
Response from DPW on 20 Feb 2024
Renee thank you kindly for your great review! Safe travels!

10/10 Excellent

Alycia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from DPW on 19 Feb 2024
Alycia, thank you kindly for your perfect 10 review! We appreciate you and your business. Safe travels!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great motel
It was a great motel for the price. Very clean and the staff was awesome. Fast check in with no problems. Only thing is I would charge less if no breakfast.
Stayed 1 night in Feb 2024
Response from DPW on 19 Feb 2024
Ashley, Thank you for your stay and great review. We keep our prices low enough 24/7/365 compared to the other guys in town that you can buy whatever breakfast in town you want and still save money. Fresh, scratch made bakery located on site just feet from your room. But I understand what you mean.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Old motel that has been upgraded, painted, with new towels and bed linens. Had to jiggle the key to get in the door, but overall worth the money. Near college, grocery store and cafes.
Stayed 2 nights in Jan 2024
Response from DPW on 19 Feb 2024
Mike, we are so glad to see you enjoyed all we have to offer. Hope to see you next time you’re in the area. Safe travels!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DPW on 19 Feb 2024
Carol, thank you for your review! Safe travels!

8/10 Good

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities
Just fine
Just fine for the price and for a couple nights. Easy access to downtown.
Stayed 2 nights in Dec 2023
Response from DPW on 18 Dec 2023
Karen, thank you for your business and review. We appreciate both. Safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DPW on 18 Dec 2023
Thanks for your review. Please let us know how we can improve from good to excellent. Safe travels!

6/10 Okay

ronald

Travelled with family, Travelled with partner
Liked: Cleanliness
It was ok
Stayed 1 night in Nov 2023
Response from DPW on 18 Dec 2023
Ronald, we are glad to see that you enjoyed your stay, but would love to improve that score. Let us know! Safe travels!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from DPW on 21 Nov 2023
Susan, thank you kindly for taking time to leave a good review. We hope to give you a perfect experience next time. Safe travels!

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great Motel !!! Good comfy beds and pillows. Great water pressure and hot water. very clean even the floors. 3 locks on the doors, very quiet. will stay again
Stayed 2 nights in Nov 2023
Response from DPW on 21 Nov 2023
Sylvia, thank you for your stay and great review!We are happy to see that you appreciated our attention to detail. Safe travels!

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DPW on 21 Nov 2023
Nancy, thanks for your great review. Safe travels!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Owners were very nice easy checkin newly remodeled
Stayed 2 nights in Nov 2023
Response from DPW on 21 Nov 2023
Angela, thank you kindly for your stay. Safe travels!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Sleep real well. Friendly service.
Stayed 2 nights in Nov 2023
Response from DPW on 12 Nov 2023
Betty, thank you kindly for your business and great review. We are so happy you got a great nights rest and enjoyed our staff. That’s exactly what we strive for! Safe travels!

10/10 Excellent

Angie

Stayed 1 night in Nov 2023
Response from DPW on 3 Dec 2023
Angie, thank you for your great review! Safe travels!

4/10 Poor

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DPW on 7 Nov 2023
Nancy please let us know how we could have improved as you made no complaints during your stay even when we asked. Safe travels!

8/10 Good

Frye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DPW on 31 Oct 2023
Frye, thank you kindly for your business and review. Please let us know how we can go from 8 to 10 next time. Safe travels!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location . Clean rooms .
Response from DPW on 25 Oct 2023
Tracy thank you so much for your review and business. We appreciate it! Safe travels!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from DPW on 20 Oct 2023
Carl, thank you for your business and great review. We really appreciate it. Safe travels!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DPW on 17 Oct 2023
Grace, we are so pleased to hear about your great stay with us. Thank you for taking time to review. Safe travels!

8/10 Good

Samuel

Stayed 2 nights in Oct 2023
Response from DPW on 3 Nov 2023
Thank you for your stay! Safe travels!

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
My room had the smell of cigarettes or tobacco
Stayed 1 night in Oct 2023
Response from DPW on 10 Oct 2023
Caleb thank you for your stay. We learned after you left that the customer before you had stuffed cigarettes into the plumbing. We apologize and have rectified the issue. Please call the front desk if you would like to remediate this. Safe travels!

10/10 Excellent

W.a.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from DPW on 11 Oct 2023
W.A., thank you kindly for your great review! We are glad to see that you enjoyed your stay. Safe travels!

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a lot of places to go have a snack or dinner
Stayed 2 nights in Sep 2023
Response from DPW on 3 Oct 2023
Alfredo, thanks kindly for your great review. We are glad to see you enjoyed your stay! Safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Older hotel but very clean. Worth the stay..
Very clean hotel, Our bathroom door was broken and had a huge crack down the middle. Other then that room was good, a bit older and old school hotel but great for us just for the night. Would recommend this hotel tp anyone passing through.
Stayed 1 night in Sep 2023
Response from DPW on 2 Oct 2023
Thank you for your review and we are glad you enjoyed your stay. Please contact our office so we can fix the door you referenced. Safe travels!

4/10 Poor

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday nite without TV in our room
We moved between 2 rooms 3 times trying to find a TV the worked. Never did find one, the Mgr offered to give us our money back and tried to be helpful, but the cable just sucked. We were tried after driving all day, didn't know where else to go so just stayed there. Not a very good situation,
Stayed 1 night in Sep 2023
Response from DPW on 2 Oct 2023
Phyllis, as we stated we offered to give your money back because the cable company was having a system wide outage AND IT WAS OUT OF OUR HANDS. A FULL REFUND DID NOT SATISFY YOU FOR A PROBLEM THE CABLE COMPANY CREATED SO WE HOPE YOU FEEL COMFORTABLE LEAVING SUCH A REVIEW. Safe travels!

4/10 Poor

Katherine

Stayed 2 nights in Sep 2023
Response from DPW on 17 Oct 2023
Katherine thank you for your stay. Please contact our front office. Safe travels!

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the closeness to places to eat and the main road. Had a little trouble getting in the door. The manager helped and all was good. Outside could use a little clean up but other than that the room was worth the price.
Response from DPW on 22 Sep 2023
Eric we are glad to see you enjoyed your stay. We haven’t had any complaints about out door areas before but will certainly look into your note. Thanks again. Safe travels!

10/10 Excellent

yarmica

Stayed 4 nights in Sep 2023
Response from DPW on 21 Sep 2023
Thank you kindly for your great review! Safe travels!

4/10 Poor

Ketch

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from DPW on 21 Sep 2023
We are sorry to see your below average review. Please contact our office and for future stays please notice the sign at check in that asks if anything at all is not satisfactory when you get to your room, please call us right away. Safe travels!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
I stay in Levelland a few times a year. This was the first time at the motel. It was clean and house keeping cleaned every day which is rare to find anymore. This hotel was half the price of Best Western or Holiday Inn which is why I chose it this time. It doesn’t have all the amenities (I didn’t expect it too) but it is clean and a very good value. This will be my go to place going forward. Thank you!
Stayed 3 nights in Aug 2023
Response from DPW on 18 Sep 2023
Tracy, we are so glad to see that you enjoyed your stay and our attention to cleanliness and detail. Thanks for your business and review. Safe travels!

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service
Had a little trouble with the old style door lock using an actual metal key rather than the key card system but the property has been refurbished and is clean. Priced well for a small town motel for a night here and there.
Stayed 1 night in Aug 2023
Response from DPW on 19 Aug 2023
Connie, we are happy to hear that you enjoyed your stay. We take security for all guests seriously. Hope to gain your business next time you’re in Levelland. Safe travels!

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
The air conditioner was too noisy and inefficient so you either were to hot or to cold and would wake you up every time it came on. The bed was very uncomfortable and though we paid for two nights we only stayed the one night. We should have gone with the Holiday Inn Express.
Stayed 2 nights in Aug 2023
Response from DPW on 16 Aug 2023
James we are sorry to hear about your experience. Please call the front desk so we may remediate your issue and compensate you. The air conditioning in the room you stayed in is now being addressed. Our premium mattresses are usually a hit with our customers, so we apologize for that as well. Safe travels!

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness
It was a clean older place, nothing fancy. On line pictures are my recent.
Stayed 2 nights in Aug 2023
Response from DPW on 14 Aug 2023
Barbara we are glad to hear you enjoyed the updated rooms and attention to cleanliness. All of our pictures on Expedia are of our actual rooms. Safe travels!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from DPW on 14 Aug 2023
This post was made in connection to a reservation where the customer did not leave this review. Expedia is in the process of investigating and removing this unauthorized review.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING
Stayed 2 nights in Jul 2023
Response from DPW on 11 Aug 2023
Paula, thank you for your great review! We really appreciate your business and are glad that you loved your stay. Safe travels!

8/10 Good

Carlos

Stayed 2 nights in Jul 2023
Response from DPW on 18 Jul 2023
Carlos, thank you for your business and review! Safe travels!

6/10 Okay

Liz

Travelled with family
Liked: Staff & service, property conditions & facilities
It was fine with
Stayed 3 nights in Jul 2023

2/10 Terrible

Shanda

Travelled with family and small children
Liked: Cleanliness, staff & service
When we checked in we were in a hurry and didn’t look at the room, I booked a room with two bed and when we got to the room at 12am after cooking out and being with family it was one bed. Hard to do with two kids and us. Have to check out now and go hope holiday Inn or best western has room available!
Stayed 1 night in Jul 2023
Response from DPW on 5 Aug 2023
Shanda we have spoken with Expedia and your reservation was actually made for the room you were in. Sorry for the confusion, but this matter was out of our hands, as we were sold out. Otherwise we would always be happy to accommodate you even in a mistake. Safe travels!

10/10 Excellent

Penny

Stayed 2 nights in Jun 2023
Response from DPW on 26 Jun 2023
Penny, thank you kindly for your business and great review. We are happy you enjoyed your stay. Safe travels!

10/10 Excellent

Denny

Stayed 2 nights in Jun 2023
Response from DPW on 26 Jun 2023
Denny, we are so happy to see you had a great stay with us. Thanks for your business. Safe travels!