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Reviews of Sonesta Select Boston Lowell Chelmsford

3 out of 5
Sonesta Select Boston Lowell Chelmsford
30 Industrial Ave East, Lowell, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 915 reviews" "
Rating 8 - Good. 311 out of 915 reviews" "
Rating 6 - Okay. 140 out of 915 reviews" "
Rating 4 - Poor. 60 out of 915 reviews" "
Rating 2 - Terrible. 50 out of 915 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

James Jr

Disliked: Cleanliness, staff & service, property conditions & facilities
A lot of stuff broken,
Stayed 1 night in May 2024
Response from Mildre Gonzalez on 21 May 2024
Dear James Jr.Thank you for staying with us and for taking the time to write a review. We apologize that we didn't meet your and our expectations.

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access to highway and town. Beautifully landscaped, clean and quiet. I'd never stayed there before, but it is definitely a place I would stay in again, and recommend to travelers.
Stayed 6 nights in May 2024
Response from Mildre Gonzalez on 20 May 2024
Dear Jeannine,Thank you for staying with us and for taking the time to leave us a review. We are glad you enjoyed the landscaping and your stay.

8/10 Good

Ric

Travelled with family
Liked: Cleanliness, staff & service, amenities
Elevator was out. Not the worst situation since we only had one flight of stairs to manage, and the exercise is a good thing. Although, I have to say the step treads in the stairwells are weirdly shallow.
Stayed 5 nights in May 2024
Response from Mildre G on 14 May 2024
Dear Ric,Thank you for staying with us and for taking the time to give us a review. Our building is unique, we are one of 4 still left. Glad you enjoyed your stay,

10/10 Excellent

Cody

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were both great! Room was clean and the location is super convenient between route 3, I-495 and the Lowell Connector
Stayed 1 night in May 2024
Response from Mildre G on 14 May 2024
Dear Cody,Thank you for staying with us and for taking the time to write a review. Our staff takes a lot of pride in their work and connections with our guests. Glad you highlighted or proximity to route 3 and I495.Thank you,

8/10 Good

Edward

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
No issues with the property
Stayed 2 nights in May 2024
Response from Mildre Gonzalez, General Manager on 13 May 2024
Edward,Thank you for staying with us and for taking the time to give us a review. We are glad you enjoyed your stay,

6/10 Okay

Lou, Erin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator was broken. Understaffed in the evening. Frequent marijuana smoke noted in hallways and around the property.
Stayed 2 nights in May 2024
Response from Melissa on 6 May 2024
Thank you for taking the time to fill out this survey. We apologize for any inconvenience during your stay. We are working on getting the elevator up and running. We are a non-smoking hotel, and are embarrassed by the fact people can not respect these rules. We ensure to hold these people accountable and charge them a fee in the amount of 250. Thank you again for your feedback!

6/10 Okay

paule

Stayed 1 night in May 2024
Response from Melissa on 6 May 2024
Thank you for taking the time to fill out this survey. We appreciate your feedback.

10/10 Excellent

Mantiely

Liked: Amenities
Great stay
Stayed 1 night in Mar 2024
Response from Mildre Gonzalez, General Manager on 3 May 2024
Dear Mantiely,Thank you for staying with us and for taking the time to write a review.Have a great day,

4/10 Poor

Lorraine

The bed suck. The linen sucks. They don’t not to change your sheets. If you’re not checking out, they don’t see if you’re all right in the room or if you need anything, they just not too considerate. They just give you the room and that’s it. Don’t know what time breakfast is even if there is breakfast nobody ever told me, and they don’t even announce breakfast so if you don’t have money to eat or if you can’t eat, I have a little consideration. I will never stay there again.
Stayed 4 nights in Apr 2024
Response from Melissa on 1 May 2024
Thank you for taking the time to share your feedback with us. We deeply regret that we did not meet your expectations regarding your low satisfaction score. It is unfortunate that you did not get to utilize our amenities here at Sonesta, as breakfast and housekeeping service was available during your stay. We hope that this does not discourage your return and hope we can make it better next time you visit the area. Thank you!

8/10 Good

Ary

Stayed 4 nights in Apr 2024
Response from Melissa on 18 May 2024
Thank you for taking the time to fill out this survey. We appreciate your feedback!

2/10 Terrible

Gaethane

Stayed 2 nights in Apr 2024
Response from Melissa on 18 May 2024
Thank you for taking the time to fill out this survey. We deeply regret that we did not meet your expectations during your stay, considering the low satisfaction score. If you can reach out to us with more information regarding your stay, we are open to conversating. Thank you again!

8/10 Good

Michael, Emeryville

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet out of the way property. Perfect for the traveler who is making a short stop. Or for the business traveler who needs no distractions. Staff was helpful and polite.
Stayed 3 nights in Apr 2024
Response from Melissa on 25 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback and hope to welcome you again soon!

8/10 Good

Amanda, Coeur d alene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. They got rid of the bar which was a bummer.
Stayed 3 nights in Apr 2024
Response from Melissa on 25 Apr 2024
Thank you for taking the time to fill out this survey. We apologize that you could not utilize the bar during your stay. We are hoping to have it up and running soon. We hope to have you return in the near future. Thanks for choosing us for your stay!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mildre G on 23 Apr 2024
Jeffrey,Thank you for staying with us and for taking the time to score us. We are happy you enjoyed your stay with us,

6/10 Okay

Adeel

Stayed 1 night in Apr 2024
Response from Mildre Gonzalez, General Manager on 12 May 2024
Dear Adeel,Thank you for staying with us and for taking the time to give us a review. We are happy that you enjoyed your stay.

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Apr 2024
Response from Melissa on 21 Apr 2024
Thank you for taking the time to fill out this survey. We are sorry to hear about your experience. Please note that smoking in the rooms is against our hotel policy to ensure a comfortable stay for all our guests. It is unfortunate that the previous room you were in has not been utilized due to the strong odor of cigarettes left behind. We appreciate your feedback, Thank you!

10/10 Excellent

John Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, albeit away from any walkable or dining options.
Stayed 6 nights in Apr 2024
Response from Melissa on 20 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

10/10 Excellent

Halisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area, the staff were friendly and accommodating. The beds were comfortable, Starbucks on site until 10am. Within a mile to stores and fast food restaurants. I would stay here again.
Stayed 6 nights in Apr 2024
Response from Melissa on 20 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your kind words towards the staff. Thank you again for staying with us and hope to have you back soon!

10/10 Excellent

Casey

Liked: Property conditions & facilities
Disliked: Amenities
Friendly staff and respectful people
Stayed 2 nights in Apr 2024
Response from Melissa on 18 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your kind thoughts on the staff and hope to see you back soon. Thank you for choosing Sonesta Select Lowell!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They called the police on my room while it was my neighbor who was creating a noise disturbance I will be requesting a refund and making their lives hell via phone calls until I get it
Stayed 2 nights in Apr 2024
Response from Melissa on 17 Apr 2024
Thank you for taking the time to fill out this survey. We have issued a refund, please follow up with Expedia regarding this. Thank you for your feedback!

10/10 Excellent

Sidhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankful i stayed in this place.
Stayed 1 night in Apr 2024
Response from Mildre G on 12 Apr 2024
Thank you Sidhar,We are very happy you enjoyed your stay with us. Also thank you for taking the time to share your feedback with us! Haver a great day,

10/10 Excellent

Casey

Stayed 2 nights in Apr 2024
Response from Mildre G on 29 Apr 2024
Casey,Thank you for staying with us and for taking the time to give us a rating. We Appreciate your time,

6/10 Okay

Mitchell, Gorham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heavy smell of Marijuana at the rear exit. Lawn littered with 1oz nip bottles. . Expect to hear noisu and loud people come in after the bars close 1 to 3 am.
Stayed 1 night in Apr 2024
Response from Mildre G on 8 Apr 2024
Dear Mitchell,Thank you for staying with us and taking the time to give us a review. I will review your feedback with our team to ensure we continue to monitor the grounds more often to remove any debris. Have a great day,

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Mildre G on 29 Apr 2024
John,Thank you for staying with us and for taking the time to give us a rating. We Appreciate your time,

2/10 Terrible

Netaka

I cannot recommend Sonesta Select Boston Lowell Chelmsford. It looks and feels like a converted hospital. Reserved 2 Queen beds, got 2 double beds. Don't stay here. Keep looking
Stayed 1 night in Apr 2024
Response from Mildre G on 8 Apr 2024
Dear Netaka,Thank you for taking the time to write a review for us. Our Hotel is very unique, actually there are 4 other with the same structure in the US. Our Queen beds measurements are 60 inches by 80 inches.Thank you for staying with us,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay.
Stayed 1 night in Apr 2024
Response from Melissa on 6 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback, and hope to see you back soon!

8/10 Good

Allene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and the hotel was clean.
Stayed 1 night in Mar 2024
Response from Melissa on 2 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

6/10 Okay

IULIAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa on 26 Mar 2024
Thank you for taking the time to fill out this survey. We deeply regret that we did not meet your expectations regarding your low satisfaction score. We hope to make it a better stay if you are ever in this area again. Thank you for staying with us!

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was lovely.. must have been a full moon or something.. lobby area had sounded like a daycare in the room off the entrance.. some strange characters in the lobby area inside and out.. Someone is pacing back and forthe in the room above me.. and has been for the past few hours just settled down.. it is more unsettling then anthing else.. not sure I would stay here again.
Stayed 1 night in Mar 2024
Response from Melissa on 23 Mar 2024
Thank you for taking the time to fill out this survey. We are sorry to hear that you had a less than satisfactory experience during your stay at our hotel. Your feedback is important to us, and we apologize for any inconvenience caused by the behavior of other guests. We strive to provide a comfortable and enjoyable environment for all our guests. Thank you for bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Melissa on 12 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your feedback!

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. The room was clean and nice.
Stayed 1 night in Mar 2024
Response from Melissa on 18 Mar 2024
Thank you for taking the time to fill out this survey. We are glad that we were able to accomodate you during your stay. We appreciate your positive feedback!

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, sofa bed is a bit small, I would stay here again
Stayed 1 night in Mar 2024
Response from Melissa on 17 Mar 2024
Thank you for taking the time to fill out this survey. We are happy to know that you will be back to stay with us. We appreciate your positive feedback!

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel. No issues. Satisfactory stopping point for a business person or vacationer
Stayed 1 night in Mar 2024
Response from Melissa on 15 Mar 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

6/10 Okay

Sheila

Liked: Cleanliness, property conditions & facilities
Our experience was marred by the fact that we were not told at checkin that there was a $5 parking fee and were surprised when it turned up on our bill. Also, there were two of us staying in the room, but we were only given one hand towel and one washcloth (we did get two bath towels).
Stayed 1 night in Mar 2024
Response from Melissa on 5 Apr 2024
Thank you for taking the time to fill out this survey. Parking is only included if you are a travel pass member. Extra towels are always provided if needed. We appreciate your feedback!

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stopped overnight before a flight but the room was very comfortable with a nice seat facing the TV, and I appreciated the decaf coffee provided.
Stayed 1 night in Mar 2024
Response from Melissa on 12 Mar 2024
Thank you for taking the time to fill out this survey. We are happy that we were able to accommodate your here at Sonesta. We like to offer a variety of different options to accommodate all of our guests here. We appreciate your positive feeback!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequently stay here while visiting Lowell. The staff are friendly, knowledgeable and professional. I always have a solid night's sleep and a peaceful stay.
Stayed 2 nights in Mar 2024
Response from Melissa on 12 Mar 2024
Thank you for taking the time to fill out this survey. We are flattered to hear that about the staff, we always strive to do our best here at Sonesta. We appreciate your positive feedback!

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Melissa on 12 Mar 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

8/10 Good

Armando

Stayed 1 night in Mar 2024
Response from Melissa on 2 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your feedback!

8/10 Good

Barclay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was too far away from dinning facilities and gas
Stayed 1 night in Mar 2024
Response from Melissa on 12 Mar 2024
Thank you for taking the time to fill out this survey. We are very knowledgeable at the front desk and apologize that this was not something you were able to utilize. Tavern in the square is 0.6 miles away from us, and there is a Mobile gas station 0.8 miles down the road. We hope if you ever visit the area in the future, we can help with directions to these locations for you. Thank you again for staying with us!

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
One great staff member, but the others were grumpy. Room was okay, but the hotel and area around were dirty. Had a terrible smell and several broken things like tv and shower head.
Response from Melissa on 6 Mar 2024
Thank you for taking the time to fill out this survey. We deeply regret that we did not meet your expectations during your stay. Had we known about these issues while you were here, we could have fixed them for you. We are glad that you stayed with us, and hope we can make it up to you if you visit again in the near future.

8/10 Good

Elijah

Travelled with family
No breakfast offer
Stayed 1 night in Mar 2024
Response from Melissa on 5 Mar 2024
Thank you for taking the time to fill out this survey. We deeply regret that you were not informed on breakfast options available from 7AM-10AM in our common area. We do offer breakfast every morning between those times. Thank you again for staying with us.

8/10 Good

Steven

Liked: Cleanliness
Convenient hotel just off the highway.
Stayed 1 night in Mar 2024
Response from Melissa on 3 Mar 2024
Thank you for taking the time to fill out this survey. We are glad you found our location convenient. Thanks for staying with us!

10/10 Excellent

Ravy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good spot
Stayed 1 night in Feb 2024
Response from Melissa on 3 Mar 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

10/10 Excellent

Melhunny

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Melissa on 28 Feb 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

8/10 Good

Monny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melissa on 27 Feb 2024
Thank you for taking the time to fill out this survey. We appreciate your feedback!

8/10 Good

Brianna

Travelled with partner
Liked: Cleanliness, staff & service
Nice stay
Stayed 1 night in Feb 2024
Response from Melissa on 24 Feb 2024
Thank you for taking the time to fill out this survey. We are glad that you enjoyed your stay here with us. Your feedback is very appreciated.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melissa on 25 Feb 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good bargain for this area.
Stayed 1 night in Feb 2024
Response from Melissa on 19 Feb 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!

6/10 Okay

Carol

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The suite was small, cramped, and dirty looking! Not what I had expected, very disappointed in the room!
Stayed 1 night in Feb 2024
Response from Melissa on 12 Feb 2024
Thank you for taking the time to fill out this survey. We deeply regret that you were disappointed in the Deluxe King that you booked. Our staff is available 24 hours and wished we were aware of this during your stay. We would have loved to accommodate you with a new room. We appreciate your feedback, take care!

10/10 Excellent

Dwight

Stayed 1 night in Feb 2024
Response from Melissa on 23 Mar 2024
Thank you for taking the time to fill out this survey. We appreciate your positive feedback!