Search Holiday Rentals in Los Pocillos

"Had a great stay! The staff was very welcoming and the hotel was lovely and clean. The car park at the front was great and very convenient, the breakfast in the morning was great and the food was always stocked up. The room was very clean and had everything we needed!"

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"All fine. Regular visitors "

"Staff lovely room clean and comfortable. The quiet setting close to beach & restaurants is perfect. Stayed in an XL the palm trees outside restricted the sun a little but if the dead branches were trimmed this would not be a problem. Will return "

"Fantastic stay at the Lava Beach hotel. The 5 star rating is truly justified. Rooms were large and well finished, robes and slipper included. Spa facility for massage was great and worth the extra money. Restaurants in 200m either direction if you don’t want to eat in the hotel. Breakfast was great and the Cava was a nice touch. Drinks and bar snacks were all responsibly priced and the piano bar had live enetertainment everynight which was great for a night cap. Will definitely come back. Distance to Puerto del Carmen centre is around a 30 minute walk, €4.5 in a taxi. Great to break the day up. "

"Fantastic hotel. Look forward to going back for longer"

"Beautiful hotel, great food selection, close to the beach and airport. Rooms were cleaned everyday. The lifeguard John was so nice to everyone around the pool, from entertaining kids to interacting with everyone and making us all laugh. I’ll definitely come back. "

"Fabulous room - we were lucky enough to be upgraded. The food is some of the nicest I’ve had. The staff were brilliant - so friendly. Overall a wonderful hotel."

"Brilliant "