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Reviews of Garden Suite Hotel

3 out of 5
Garden Suite Hotel
681 S Western Ave, Los Angeles, CA

Reviews

7.2

Good

Rating 10 - Excellent. 269 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 206 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
I like how clean it was
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people all around the property. dirty rooms and the rate was too high for such a place where we didn't feel safe or that our car was going to be protected at night.
Stayed 3 nights in May 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, it was a perfect stay.
Stayed 6 nights in Apr 2024

4/10 Poor

Megan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe area, smells in hallway and elevator, staff unsure of hotel policies when asked, excessive list of hotel policies with many extra charges, loud after quiet hours
Stayed 2 nights in May 2024

6/10 Okay

Roger, Mesa

Travelled with family
Liked: Cleanliness
Bouncy bed, flat pillows, shower drained slow, satellite TV box did not work. Had a lengthy discussion with clerk regarding the charge through Expedia and the hotel wanting to charge because they couldn’t see/communicate with Expedia. As my wife says, next time go a (name brand) hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Eunjung

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Orit

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Priscilla

Stayed 1 night in Apr 2024

10/10 Excellent

min su

Business traveller
Liked: Amenities
Good
Stayed 1 night in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The room was kept.
Stayed 1 night in Apr 2024

10/10 Excellent

min su

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

min su

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

min su

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice Expedia you guys are the problem for overcharging me and stuff and denying that you didn’t. Lol
Stayed 1 night in Apr 2024

2/10 Terrible

min su

Liked: Cleanliness, staff & service
You guys by mistake overcharged please give me back my refund Expedia you guys why would you do that? Please call the hotel they called me and told me that Ty guys that you guys over changed. Who is at promptly this is not good
Stayed 1 night in Apr 2024

10/10 Excellent

min su

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Stayed 2 nights in Apr 2024

10/10 Excellent

min su

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

6/10 Okay

Keunhye

Disliked: Property conditions & facilities
Toilet seat lid missing.
Stayed 2 nights in Mar 2024

6/10 Okay

Jenni

Stayed 1 night in Mar 2024

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Faris

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unable to make it to the reservation and staff wouldn’t refund my stay. Even paid for insurance
Stayed 1 night in Mar 2024

8/10 Good

Shawn

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Jennifer

Travelled with partner
The location is very convenient to see a show at the wiltern
Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Let’s start from the beginning. I checked into this hotel that I booked through Expedia. First of the parking was 10 underneath the hotel. Entering into the dark old garage which is too low to enter was the first issue. It’s in a sketchy neighborhood and it feels insafe. I gwg to my hotel room which is in the back of the hotel it’s too small to even move in the room. I immediately tell the front desk the issue which the guy stated I know we can give you a bigger room no politely said no thank you I’ll just leave I don’t feel safe and the hotel is not how it’s pictured. He stated I can’t do a refund call Expedia and tell them to call me I’ll get you your refund. Called Expedia to I for them which they called to hotel and confirmed but the manager wasn’t available until the next day. She insured me a refund that the hotel agent said they would refund. It’s been a month. They told Expedia the changed their minds. It’s nonrefundable. 157 wasted on a room and hotel I refused to stay in. DO NOT BOOK THIS HOTEL. The rooms are horrible, dirty and small.
Stayed 1 night in Feb 2024

2/10 Terrible

Y S

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty.
Stayed 1 night in Feb 2024

2/10 Terrible

Arya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place,dirty, very scachy neighboured , unprofessional staff
Stayed 3 nights in Feb 2024

2/10 Terrible

Sangyeol, Indianapolis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs a major update and upgrade. Rundown, very close to Model 6.
Stayed 1 night in Feb 2024

10/10 Excellent

Baasandorj

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable bed.
Bed is so uncomfortable and like a rock. You get 2 flat pisllows to go with it which are also not comfortable. My TV wasnt working and they sent someone up in 3 mins and he fixed it. The shower works good and has good pressure with hot hot water. Though the shower handle is full of mold. The peep hole of the door is damaged so you cannot see who is at your door. The lobby looks amazing but the rooms are like paper thin walls. You can hear the people in the other rooms especially the people above you. Loud stomping will wake you up. Parking is under the building. Area has a lot of foot traffic but are food and store options close by.
Molded shower knob.
Stayed 1 night in Feb 2024

6/10 Okay

Gerry, Gig Harbor

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Shabnam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible beds. For sleeping 4 the beds where small and terrible, this is not a 3 star hotel! Barely 2 star!
Stayed 3 nights in Feb 2024

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was way dirtier than it should be, hair in the shower still. Items left from previous people. Water on the bathroom floor when we walked in and the neither the fan nor lights work? Motel 6’s accommodate people drastically better than this!
Stayed 1 night in Feb 2024

8/10 Good

Sangmin, Buena Park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The bed wasn't great
Stayed 3 nights in Jan 2024

6/10 Okay

Ula

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
While the location was good, the rooms at this hotel need updating as they are very small. The curtains appeared quite dirty. Unfortunately there is no room service or dry cleaning offered. When we inquired about dry cleaning, the staff seemed confused as if we were asking about extraterrestrial beings. The free WiFi was easily accessible without needing to log in, likely allowing anyone nearby to use it and cause heavy traffic. We experienced lagging and inability to stream videos due to this congestion. Business travelers planning to utilize the internet should consider using a personal hotspot instead. Additionally, there was a mini fridge but no microwave available in the room. Some improvements to the rooms, services, and WiFi would enhance guests' experience.

10/10 Excellent

Jose Antonio

Stayed 1 night in Feb 2024

10/10 Excellent

Ernest

Stayed 1 night in Feb 2024

10/10 Excellent

Karen, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional. Clean rooms, thank you!
Stayed 1 night in Jan 2024

8/10 Good

Sangmin, Buena Park

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except the beds. I couldnt sleep well because of bed condition
Stayed 2 nights in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

2/10 Terrible

Won

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

8/10 Good

HONGYANG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: hotel is in a great location if you're looking for a variety of food options. Easily can walk to numerous restaurants. Parking is safe but costs an extra 10/night. Rooms were clean and sanitized well. I thought the staff was nice as well. Cons: Building is a bit old so don't expect a fancy room. TV isn't a smart tv but there is cable. Walls are a bit thin so can hear some outside noise.
Stayed 2 nights in Jan 2024

6/10 Okay

Ruth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Sarah

Travelled with partner
Disliked: Amenities
Had a noise complaint called on us while we were trying to sleep. Security guard knocked on our door 4 times at 2am and tried to get me to open the door which I refused to do as I was a little wary with a strange man outside the door.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, comfortable beds, and great value.
Stayed 1 night in Dec 2023