Fountain

Reviews of Sandman Signature Lethbridge Lodge

3 out of 5
Sandman Signature Lethbridge Lodge
320 Scenic Drive South, Lethbridge, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1003 reviews" "
Rating 8 - Good. 306 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and made sure we had everything we needed for our 4 night stay. The Italian table was definitely a delicious meal after a 12 hour drive. We will be staying here again
Stayed 4 nights in May 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Beautiful central gardens
Stayed 2 nights in May 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Rebecka

Business traveller
Great customer service, clean rooms, lovely hotel
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Alex, in the restaurant, was amazing. Accommodating, friendly, great recommendation for my dinner. Also front desk check in was friendly and very welcoming. I checked in about 8:15.
Stayed 1 night in May 2024

4/10 Poor

Nicole

Liked: Staff & service
Pool was freezing, the fridge had rotten food
Stayed 2 nights in May 2024

8/10 Good

Tristin

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Vincent P.-FOM on 16 May 2024
Hi Tristin, thank you leaving us a review on your recent stay with us. We hope to see you again in your future visits at the area or in our other Sandman Hotel Properties across Canada, Texas and the UK.Safe Travels.

8/10 Good

Susan

Stayed 2 nights in May 2024
Response from Vincent P.-FOM on 16 May 2024
Hi Susan, thank you leaving us a review on your recent stay with us. We hope to see you again in your future visits at the area or in our other Sandman Hotel Properties across Canada, Texas and the UK.Cheers and safe travels.

6/10 Okay

Joan

Liked: Cleanliness, amenities, property conditions & facilities
It was very noisy with the pool, kids running through the halls, and lots of neighbour noises. Definitely not soundproof at all. The room and bed were very comfortable, but I should have brought earplugs.
Stayed 1 night in May 2024

8/10 Good

Bernice

Liked: Cleanliness, staff & service
Courtyard.
Stayed 1 night in May 2024
Response from Vincent P.-FOM on 16 May 2024
Hi Bernice , thank you leaving us a review on your recent stay with us. We hope to see you again in your future visits at the area or in our other Sandman Hotel Properties across Canada, Texas and the UK.Cheers.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from Vincent P.-FOM on 9 May 2024
Hi Tammy thank you giving us a 5 star review rating on your recent stay with us. The atrium would attribute the quiet and serene feel even during winter and rainy season. Thank you again and we are looking forward in welcoming you again in your future visits in the area.

10/10 Excellent

Sharon

Travelled with family
Liked: Property conditions & facilities
This property is quite unique with its beautiful courtyard
Stayed 1 night in Apr 2024
Response from Vincent P.-FOM on 29 Apr 2024
Hi Sharon thank you very much for finding time to leave us 5/5 rating in your recent stay with us.Our beautiful courtyard where the pool and hot tub is located, is a best asset that the hotel has. It gives you a tropical feel even during the heavy winter season. The Atrium is our unique and signature feature of the hotel. We are happy to welcome you again in your future visits in the area.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Always a comfortable and easy place to stay in Lethbridge
Stayed 2 nights in Apr 2024
Response from Vincent P.-FOM on 29 Apr 2024
Hi Heather thank you very much for finding time to leave us 5/5 rating in your recent stay with us.We are glad the your stay was easy and comfortable. Our housekeeping staff are well trained to keep your rooms and comfortable and clean The Atrium is also our unique and signature feature of the hotel. We are happy to welcome you again in your future visits in the area.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vincent P.-FOM on 29 Apr 2024
Hi Jeff we hope you had a chance to actually experience staying at the Sandman Signature Lethbridge Lodge.We are still looking forward to see you in your future visits in the area. We will make sure you experience our guest obsession on how we value and treat our clients with outmost priority.We are sorry we did not live up to your expectation. Again please do visit us soon.Thank you

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vincent P.-FOM on 29 Apr 2024
Hi nathan thank you for finding time to leave us a 5 out of 5 guest review. We are happy that we had a good stay here at the Sandman Signature Lethbridge Lodge. We are looking forward to see you again in our hotel in your future visits at Lethbridge.

6/10 Okay

Carey

Liked: Staff & service, amenities
I found the ground level room very dark, the bed was very uncomfortable with a big dip in the middle, and the heating cooling system was keeping the room very warm.. even when I turned on the AC Great staff but I likely won’t stay here again.
Stayed 3 nights in Apr 2024
Response from Vincent P.-FOM on 23 Apr 2024
Hi Carey we are sorry if we did not meet your expectation during your stay with us. Guest satisfaction is our priority And we appreciate your comments because we use this as opportunity to see and re visit our guest services. We hope you would still give us a chance in your future visits at Lethbridge. Safe travels going back home.Thank You and Salamat Po.

10/10 Excellent

Preet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 3 nights in Apr 2024
Response from Vincent P.-FOM on 23 Apr 2024
Thank you very much Preet for leaving us a 5/5 rating on your recent stay with us. We are glad we surpassed your expectation and would be more happy to welcome you again or your friends in your future visits in the area. We have 50plus Sandman Hotels across Canada, Texas and the UK you can also visit.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia price was $163 Hotel Lobby $131 Not really deal
Stayed 2 nights in Apr 2024
Response from Vincent P.-FOM on 18 Apr 2024
Hi Charles thank you for taking time to leave us a 5/5 rating on your recent stay with us. We are glad that we coped with your expectation in Sandman Signature Lethbridge Lodge. Prices vary due to the season. We hope to see you again in your future visits in the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Apr 2024
Response from Vincent P.-FOM on 18 Apr 2024
Hi Jennifer thank you for finding time to leave us a review of your recent stay with us at the Sandman Signature Lethbridge Lodge. One of our best asset are our highly trained staff making sure guest satisfaction is our main priority. We are looking forward to have you again in our hotel in your future visits in the area.

8/10 Good

Robin

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I like staying here the beds are comfortable and there is lots of parking
Stayed 1 night in Apr 2024
Response from Vincent P.-FOM on 2 May 2024
Hi Robin thank you for finding time to leave us a review on your recent stay with us. We are glad you enjoyed the comforts of our rooms and most especially our beds. Yes we have a front and big back parking lot. We are looking forward to see you again in our property and the other Sandman Hotels across Canada, Texas and the UK.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Vincent P.-FOM on 9 May 2024
Hi Nicole thank you giving us a 5 star review rating on your recent stay with us.Guest satisfaction is our no.1 priority finding time to leave us a review or comment is our guide on how we can still improve guest satisfaction. We are looking forward in seeing you again in the hotel in your future visits in the area or in the other Sandman Hotels across Canada, Texas and the UK.

2/10 Terrible

Cynthia

Stayed 1 night in Apr 2024
Response from Vincent P.-FOM on 2 May 2024
Hi Cynthia and Chadde thank you for the giving us the correct update on your recent stay with us. That you enjoyed and had a comfortable stay with us. Thank you your kind comments and you made punched the wrong number for the review. We make sure that we find out what we missed or where we can improve from your guest experience during your stay. We are looking forward to see you both at the Sandman Signature Lethbridge Lodge in your future visit in the area. We also hope you would consider the other Sandman Hotels across Canada, Texas and the UK.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite place to stay in Lethbridge!
Stayed 1 night in Apr 2024
Response from Vincent P.-FOM on 5 Apr 2024
Hi Emma we really appreciate that you consider us your Favorite place to stay in Lethbridge and finding time with your busy schedule to leave us a 5/5 rating with your recent stay. We look forward to have you back again and in our different Sandman property locations across Canada, Texas and the UK.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vincent P.-FOM on 4 Apr 2024
Hi Abigail. Thank you for leaving us a 5/5 review of your recent stay with us at the Sandman Signature Lethbridge Lodge. But we would appreciate to see you again in our property in future visits at Lethbridge or in our other property location across Canada, Texas USA and the UK.

8/10 Good

Benjamin

Stayed 2 nights in Mar 2024
Response from Vincent P.-FOM on 23 Apr 2024
Thank you very much Benjamin for leaving us a review on your recent stay. We hope you would visit us so we will given a chance to surpassed your expectation. We would be more happy to welcome you again or your friends in your future visits in the area. We have 50plus Sandman Hotels across Canada, Texas and the UK you can also visit.

10/10 Excellent

Biniam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent P.-FOM on 4 Apr 2024
Thanks Biniam for letting us know that you had a great stay with us by leaving us a 5/5 rating of your stay at the Sandman Signature Lethbridge Lodge. We hope to see you again in your future visits at Lethbridge.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent P.-FOM on 28 Mar 2024
Hi Jenna thank you taking time leaving us a 5 star review on your recent stay with us at the Sandman Signature Lethbridge Lodge. We are looking forward to have you stay with us again in your future visit in the area. May i have the privilege to invite you to visit our different property location across Canada, Texas and the UK.Cheers.

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Vincent P.-FOM on 27 Mar 2024
Hi Bill we are glad you had a quiet stay with us. Thank you for finding time to leave us a 5/5 star review. We are looking forward in seeing you again in your future visits in Lethbridge and all our Sandman Hotels across Canada, Texas and the UK.

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a convenient location to shopping mall, restaurants and the coulees. Excellent place to rest if you like walking. Relax in the hot tub after a long day of meetings or walking. Very convenient.
Stayed 2 nights in Mar 2024
Response from Vincent P.-FOM on 27 Mar 2024
Thanks Katie for finding time to leave us a 5/5 star review of your recent stay with us. Thank you for noticing that the Sandman Signature Lethbridge Lodge is an excellent place to rest and that it strategically situated in the heart of Downtown and walking trails. Please do visit us again soon.

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent P.-FOM on 27 Mar 2024
Hi Melissa thank you for finding time to leave us 5 star review on you recent stay with us. We are looking forward in your future visits with us when in Lethbridge.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I have stayed at this hotel many times over the years, it never disappoints and I will keep coming back.
Stayed 1 night in Mar 2024
Response from Vincent P.-FOM on 18 Mar 2024
Hi Sharon thank you for always staying with us and happy that we always keep up with your expectation in every stay.We hope to see you again and in our other Sandman Hotel properties across Canada, Texas and the UK.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
There was a hockey team that basically took over the pool area. The team was super loud and we could barely hear the tv. I phoned front desk to ask them to talk to the team to quiet down but they said that they wouldn’t do anything until 10. Couldn’t use the pool or hot tub , plus extremely noisy. I will not return. Very disappointed with the apathy/inaction from front desk
Stayed 2 nights in Mar 2024
Response from Vincent P.-FOM on 18 Mar 2024
Dear Robert, Thank you for taking time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and i sincerely apologize for failing to meet your expectations. Your comments about the noise of some teams in house are comments that will help us update our hotel quiet time protocols especially with the FD team.Although we fell short of meeting your expectations during your stay. I hope you will still consider our hotel on your next visit to Lethbridge so that we can deliver on the guest obsessed experience you deserve.Sincerely yours,

10/10 Excellent

Jordynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close proximity to a lot of entertainment
Stayed 1 night in Mar 2024
Response from Vincent P.-FOM on 6 Mar 2024
Hello Jordynne thank for leaving us a 5/5 rating on your recent stay with us. Thank you again for appreciating the cleanliness of our rooms and hotel. It is situated near and walking distance to the downtown,Galt Museum and nature walk at the Coulees. Hope you stay with us again or any of our Sandman hotels across Canada, Texas and the UK.

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 6 Mar 2024
Thank you Bill for staying with us and finding time to leave us a review. Sandman Signature Lethbridge lodge take pride our Tropical feel atrium with a man made waterfalls that gives us our guest a tranquil feel during their stay even the coldest of the winter. We hope you will be able to visit us again in your future visits in Lethbridge.Thank you

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were nice and beds very comfortable
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 6 Mar 2024
Hello Connie thank you very much for finding time to leave us a 5/5 rating on your recent stay with us.Especially taking notice to our rooms and comfortable beds.We hope you will be able to visit us again and the different Sandman Hotel properties across Canad, US and the UK.

8/10 Good

Laython

Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 6 Mar 2024
Thank You Laython for leaving us a review on your recent stay with us at the Sandman Signature Lethbridge Lodge.We hope you come stay with us again in the mere future.Thank you and enjoy the rest of the week.

2/10 Terrible

Kirstie

Disliked: Cleanliness, staff & service, property conditions & facilities
Loud guest’s around our room ,fan noisy did not sleep 😴 . Would not recommend ,could not get bed lighting to work . No binder giving helpful tip’s on area .
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 6 Mar 2024
Hi Kristie thank you for the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectation. We hope you did call the desk to inform the fan and noisy guest , so FD Team can address that concern immediately..Although we fell short of meeting your expectation during your stay. I hope you will consider our hotel on your next visit to the area.so that we can deliver on the guest experience you expect. Thank you.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 26 Feb 2024
Thank You for taking the time to let us know about experience while staying with us.We hope to see you again in the Sandman Signature Lethbridge Lodge or in any of the Sandman Hotels across Canada, Texas and the United Kingdom.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet hotel with a wonderful ambiance due to its pool and hot tub being surrounded by real trees and plants. The in hotel Italian hotel was a great experience with good food. The hotel is easy to get to and parking in the front in ample. The only issue I seen was a random crushed Oreo beside the head board in our room and a butter knife beside the mini fridge. Other than that, very clean and very quiet. The pool view is wonderful and relaxing. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Vincent P.-FOM on 26 Feb 2024
Thank you Neil appreciating the wonderful ambience of our atrium. It is one of the hotel amenity where guest keeps coming back for. It is giving our valued guest to experience a tropical ambience even during cold winter days.We want to thank you for your observation wherein it helps the Team to improve on aspects that need to be look into. We hope to see you again soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and garden/waterfall in the middle was lovely.
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 26 Feb 2024
Hello Shannon thank you finding time on your busy schedule to leave us a 5/5 rating on your recent stay with us at the Sandman Signature Lethbridge Lodge. We take pride in the garden and waterfalls at our atrium. Our guest experience the tropical ambience even during the winter season. We hope to see you again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I found the hotel to have a very strong smell of chlorine/chemical from the atrium pool area? that I found travelled into my room as well. Thank goodness the window could be opened.
Stayed 2 nights in Feb 2024
Response from Vincent P.-FOM on 23 Feb 2024
Dear MichelleThank You for taking time to let us know about your experience while staying with us.Providing the highest level of hospitality and guest obsessed experience is our number one priority.We are bounded to follow the Alberta Health Standards withe regards to pool operation and hot tub. But i will personally look into this matter with regards to your concern.We hope you visit us again to surpass your expectations.Cheers

10/10 Excellent

Jonathan, Edmonton

Stayed 1 night in Jan 2024
Response from Vincent P- FOM on 23 Feb 2024
Hello Jonathan taking you for finding time to leave us a 5/5 rating on your stay at the Sandman Signature Lethbridge Lodge. We are looking forward for your future stay with us and in our other hotel properties across Canada, Texas and the UK.Cheers

10/10 Excellent

Bruce

Liked: Amenities
good, nice pool
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 23 Feb 2024
Thank you Bruce for finding time to leave a 5/5 review on your recent stay at Sandman Signature Lethbridge Lodge. We take pride of our Tropical pool area where you can enjoy even during winter season. Please do visit us again so you can also enjoy our hot tub and fitness center.

10/10 Excellent

Mosadoluwa

Stayed 1 night in Feb 2024
Response from Andrew B on 21 Mar 2024
Thank you for your excellent review!We are excited to hear that you had a exceptional stay with us.We look forward to welcoming you back the next time you are in Lethbridge!

8/10 Good

monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vincent P.-FOM on 23 Feb 2024
Hello from the Sandman Signature lethbridge Lodge, we would like to thank you for leaving us a review of your recent stay with us. We hope to see you again.Thank You.

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
We loved the tropical pool area, it felt like a real getaway. The bed was comfy and the room was nice. Convenient location. Coffee could use an upgrade.
Stayed 2 nights in Feb 2024
Response from Vincent P.-FOM on 23 Feb 2024
We are so thankful for your 10/10 guest review on your recent stay at the Sandman Signature Lethbridge Lodge. We take pride in our lovely Atrium that guest have that tropical feel even during winter season. We would loved to welcome you back in lethbridge or in our other Hotel property across Canada, US and the UK. Cheers.

8/10 Good

douglas

Stayed 1 night in Feb 2024
Response from Vincent P- FOM on 23 Feb 2024
Hi Douglas thank you for finding time to leave us a review on your recent stay with us. We hope to have you again so we will be given another opportunity to surpass your expectation. See you soon.

10/10 Excellent

Justine

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atrium and super friendly & accommodating staff. Our room was nice and spacious, but could have needed a little more love. The breakfast in the atrium sounded so great, but what we got was a microwaved burrito and breakfast sandwich- which was about $25. For that quality-not fresh and not an actual full breakfast, I think it should be free. But overall great stay and cool pool/hot tub.
Stayed 1 night in Feb 2024
Response from Andrew B. on 18 Feb 2024
Thank you for taking the time to leave us your awesome review!We are very happy to hear that you enjoyed your stay, your room, and that our staff did an exceptional job providing service.We look forward to welcoming you back the next time you are in Lethbridge!

6/10 Okay

Cathy

Surprisingly disappointing
Stayed 1 night in Feb 2024
Response from Andrew B. on 14 Feb 2024
Thank you for taking the time to leave us your feedback.I am sorry to hear that things didn't work out quite right during your stay with us, we would like to hear from you about what didn't work, and where we can improve.We hope to make things right the next time that you are back in Lethbridge.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Front desk staff were friendly welcoming and informative. The room was clean and inviting. Very comfortable beds. Enjoyed using the robes! Nice feature to have in the rooms. The pool could have been a bit warmer. And hot tub was small.
Stayed 1 night in Feb 2024
Response from Andrew B. on 14 Feb 2024
Thank you for taking the time to leave us an awesome review!It makes us excited to hear that our service stands out, and that you had such a wonderful time staying with us!We look forward to welcoming you back the next time you are in Lethbridge!