Search Hotels in Lakeside, Richmond

"The place is slightly (but not extremely) dirty. The room had an odor. The beds were ok. The amenities were ok as well. The TV didn't work. The breakfast was so-so."

"We did not have a very good experience. Although the staff was pleasant, professional and friendly, it’s not enough to make up for this property’s shortcomings. Our bathroom’s tub had rust stains on the tub floor which were very noticeable and looked disgusting. The handle to the hot water faucet was very loose and fell off numerous times. Also, the cord to our room’s telephone receiver kept falling out, cutting off the connection. We were traveling with an 89 year old family member, who does not use a cell phone, so the room phone was a necessity. For the amount of money we paid and for this being a Hilton property, our stay was very disappointing. We will not be returning. Hope others have better experiences."

"Rooms were clean. Staff was pretty decent unaware of certain things that’s happening on their property like the parking handicap especially not knowing certain criteria of charging people’s card on multiple occasions. Staff needs a lot of training. Moving forward to stay was nice. The rooms are comfortable safe place for family, but surrounded up the staff needs to be a little more attentive to the people that are parking where their parking and their guest that’s there."

"Beautiful property, with an amazing, friendly, helpful staff."

"The facility is presently being renovated so there are no amenities, the restaurant/bar is closed, no gym... etc. but the rooms have been renovated and are wonderful."

"This was the 4th time i have stayed there. My room didn't have a place to hang cloths. Bath room didn't have a place for towels. The safety latch was missing from door. Iwould stay there agin but would ask for a different room. "

"Was akr"

"We were not happy with the rate we had to pay!! Considerably more for two weekend nights when months ago we paid much less and if I booked for the next weekend it went back to the lesser amount. Will be looking for another hotel if this happens again!!!"

"Shower leaked all the time water on the floor. Hotel breakfast was sub par. Room was basic for a suite. "