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Reviews of HOTEL TESORO BEACH

2.5 out of 5
HOTEL TESORO BEACH
Blvd. Costa del Sol, La Herradura, La Paz

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 336 reviews" "
Rating 8 - Good. 80 out of 336 reviews" "
Rating 6 - Okay. 61 out of 336 reviews" "
Rating 4 - Poor. 31 out of 336 reviews" "
Rating 2 - Terrible. 34 out of 336 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024

8/10 Good

Mirna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff is good, need to improve the building
Stayed 2 nights in May 2024

6/10 Okay

Xiomara

Travelled with family
mosquitos in the lobby as soon as you walk to the podium
Stayed 1 night in May 2024

8/10 Good

Xiomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are mosquitos in the area when you check in, as soon as you come up to the podium you start getting bitten, some waiters won't come or ask if you need anything unless you flagged them
Stayed 1 night in May 2024

10/10 Excellent

Douglas

Liked: Property conditions & facilities
Perfect!
Stayed 3 nights in May 2024

4/10 Poor

angel

Disliked: Property conditions & facilities
I feel like the price was a little too much and the shower was not in a good condition at all.
Stayed 2 nights in May 2024

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
They use saltwater in the rooms (sink and shower) also hallways look dirty and the property looks old.
Stayed 1 night in May 2024

10/10 Excellent

Vicky, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Clara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was great, we loved the food, accommodations and location. Only thing I was not happy bout was the personnel at the front desk, never smiling, very direct and no conversations, tried to be happy and jolly when coming in and they killed my vibe instantly. They need someone more enthusiastic and more of people friendly. Also the waiters took long in giving service, when I asked the waiter where he kept going he explained that between serving they have to also wash dishes poor guy,But over all great experience. Will definitely come back.
Stayed 2 nights in May 2024

6/10 Okay

Evelin

Stayed 1 night in Mar 2024

10/10 Excellent

Abel Ángel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved this place
Stayed 1 night in May 2024
Response from Gerencia . on 14 May 2024
Thanks for your comments !

4/10 Poor

Jessica

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
THIS IS NOT A RESORT – A group of us went to Hotel Tesoro Beach for Cinco de Mayo weekend. Upon our arrival we were put into an incorrect room. Made the switch to our correct room to find out the toilet did not flush properly. We ended up using the public restrooms near the pools during our stay. The surrounding area is a beach you cannot swim in and construction / trash area. The location is not close to anything and offers very limited food options. You get one menu the entire time. The pools are average, nothing to boast about. THE WORST PART though was when we went to check out, we noticed multiple charges to our room that was not ours. I’m talking $200 charges that were incorrect. The hotel would not take these charges off and stated the staff said we ordered these items. Unfortunately, we did not speak Spanish well and hardly had any staff on location that spoke English, so we paid the tab and left. I would not recommend this place to anyone. Spend your money elsewhere. This is a trap location and way to pricey to have all of these issues.
Stayed 4 nights in May 2024
Response from Gestor on 14 May 2024
EstimadoAgradecemos que se haya tomado el tiempo de dejar sus impresiones sobre su reciente estadía con nosotros. Sin embargo, es decepcionante saber que a pesar de nuestros esfuerzos no pudimos cumplir con sus expectativas en algunas áreas.Nos gustaría agradecerle por haber elegido nuestro hotel para su estancia.No obstante, tomaremos nota de sus observaciones para futuros arreglos.Esperando recibirlo nuevamente.Atentamente,Hotel tesoro beachGestor de reputación online

4/10 Poor

Silvia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beach
Stayed 1 night in May 2024
Response from Gerencia on 14 May 2024
Thanks

6/10 Okay

Ada Guadalupe

Travelled with partner
Muy seguro
Stayed 7 nights in Apr 2024
Response from Gerencia on 14 May 2024
Gracias por tus comentarios!

10/10 Excellent

Evelia De anda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay the place is been remodeled but not noisy or dirty very helpful and friendly staff the food is very good and always felt safe in and around the property.
Stayed 10 nights in Apr 2024
Response from Gerencia on 14 May 2024
Thanks for your comment! And welcome

4/10 Poor

VILMA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the lobby looks grand with the beautiful Spanish chandeliers but very dirty they need to sweep and mop the beautiful tile floors and add some natural plants. the plants they have are silk but they need someone to keep them look nice looking.
Stayed 3 nights in May 2024

6/10 Okay

Annie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the restaurant.
Stayed 2 nights in May 2024

8/10 Good

Nelson, FERNDALE

Travelled with family
Liked: Cleanliness, staff & service
Is okay
Stayed 2 nights in May 2024

8/10 Good

Silvia

Travelled with family
Liked: Staff & service
Everything was good, food, cleaning except the noisy and when we were there, the Miss Universe ladies show up and they limit the rest of the gust from the dining are without any previous notice. We order our food and then we were ask to move somewhere else.
Stayed 8 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach
Stayed 9 nights in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
El hotel tiene todo bien accessible,
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Staff & service
This property needs new renovations. The staff is amazing and the beach is wonderful. The food is wonderful. I will return in a near future.
Stayed 1 night in Apr 2024

10/10 Excellent

Yanira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful, but the staff needs improvements, especially the one on the from desk needs to be friendly and informative about the services provided by the hotel and different areas. Staff on the restaurant and eating areas should be more aware about customers needs.
Stayed 1 night in Apr 2024

4/10 Poor

jasmin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had pretty high expectations from this place considering the pictures that I saw. the staff was very nice. At first when we got there at night it seemed like a great place. The next day we woke up to construction going on two rooms from us. I had gotten a room with a view of the beach online. I could see a tiny portion of the beach and the construction of the building next to us. There was no hot water, the water for some reason tasted salty coming from the shower and the sink. There were some areas of the room that just seemed like they weren’t cleaned properly, mostly in the bathroom. The shower curtain seemed very dirty along with the shower area. Also, the wifi was terrible. I couldn’t use it on my phone. They didn’t have very many food options on the menu, and the last thing was that the resort was very far away from anything there really was to do in the area, for it not being all inclusive it was pretty inconvenient. I would probably not stay here again. To make things worse it’s been almost a week since my stay and I’m still waiting to hear back about my refund from someone, since I didn’t stay the whole week I booked out. I hope everyone else has a better experience than I do.
Stayed 5 nights in Apr 2024
Response from Gestor de reputacion on 24 Apr 2024
EstimadoAgradecemos que se haya tomado el tiempo de dejar sus impresiones sobre su reciente estadía con nosotros. Sin embargo, es decepcionante saber que a pesar de nuestros esfuerzos no pudimos cumplir con sus expectativas en algunas áreas.Nos gustaría agradecerle por haber elegido nuestro hotel para su estancia.No obstante, tomaremos nota de sus observaciones para futuros arreglos.Esperando recibirlo nuevamente.Atentamente,Hotel tesoro beachGestor de reputación online

10/10 Excellent

Nena

Stayed 1 night in Apr 2024
Response from Gerencia on 14 May 2024
Gracias por tu puntuación!

10/10 Excellent

Nena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is super clean and safe plenty of open areas to walk around, definitely recommend it
Stayed 1 night in Apr 2024

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great place to visit everything is clean, staff is very friendly. Food is great, rooms are clean. A suggestion: hot water will be great.
Stayed 1 night in Apr 2024

6/10 Okay

Sandra

Liked: Cleanliness
Stayed 3 nights in Apr 2024

2/10 Terrible

Steven

Travelled with family
Disliked: Amenities, property conditions & facilities
We had booked for 5 nights, we left 2 nights early due to no hot water, nobody at front desk to help, everything closed early, limited options for dining and nothing near by, they were doing construction on roof in next room early in morning. I asked for refund for remaining nights expedia said they would help and try and get refund but they failed. First time in el salvador beautiful country wonderful people recommend coming there but dont bother with this resort much better places to stay.
Stayed 5 nights in Apr 2024

6/10 Okay

Edwin, woodbridge

Liked: Staff & service
The location is geat, the food also, the only thing needs to upgrade bathroom, in my room the shower curtain was dirty and old, toilet is old I give 5 start to the staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jaime O

Stayed 4 nights in Apr 2024

8/10 Good

Josue

Travelled with family
The rooms need to be updated but overall nice service love the pools
Stayed 1 night in Apr 2024

10/10 Excellent

Vaneza, Woodbridge

Stayed 1 night in Apr 2024

6/10 Okay

Violette

Stayed 2 nights in Apr 2024

8/10 Good

juan jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar para compartir en familia y amigos. Hermosa playa, buen precio, buen servicio. Solo falta un poco de animación por las noches.
Stayed 1 night in Apr 2024

10/10 Excellent

gensine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so big lots of things to do. we loved it!
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff service
Stayed 1 night in Apr 2024

8/10 Good

ena, hot springs

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Florentin, Sterling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a beautiful beach
Stayed 1 night in Apr 2024

10/10 Excellent

marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but they need to too much Clorox on the pool
Stayed 1 night in Apr 2024

10/10 Excellent

Israel

Stayed 2 nights in Mar 2024

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service
This is hotel is old and extremely expensive for what it offers. The water was dirty; the tv did not work; there was no coffee available when desired…. In my view, a two, maybe three star hotel for the price of a five star hotel. Very disappointed.
Stayed 3 nights in Mar 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sintia

Stayed 1 night in Mar 2024

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great time at Tesoro Beach, good was great and great customer service. The only improvements are the rooms, they need to be lore updated in bedding, water is not potable and the pools need more maintenance.
Stayed 2 nights in Mar 2024

2/10 Terrible

Sandra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There were not towels in my room or the pool. I had to call to get an iron in the room. The restaurant waiters were not helpful at all we had to wait to order or even to get coffee..
Stayed 1 night in Mar 2024

8/10 Good

LUIS GIOVANNI

Stayed 5 nights in Mar 2024

10/10 Excellent

Laura, Houston

Travelled with family
Liked: Amenities
Amazing food, waves and people! Returning back soon!
Stayed 3 nights in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Just the internet is not good in the room, but after that it’s good
Stayed 2 nights in Mar 2024

10/10 Excellent

BLANCA, Courtice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how clean it is. Plus we brought a cooler and snaks and the allowed us to bring it to the beach awesome.
Stayed 1 night in Mar 2024