Dear JK,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz VictorGeneral Manager

Dear Eric,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz VictorGeneral Manager

Dear YeeVonne,Thank you for taking the time to share your experience with us. We truly value your loyalty to the Accor brand and appreciate your continued patronage over the past two years.We're sincerely sorry to hear about the disappointment you encountered during your recent check-in experience. Your feedback is instrumental in helping us maintain the high standards of service that we strive for.We regret any inconvenience caused by the service lapses you experienced, particularly with regards to the front counter, supervisor, and Director of Sales. Rest assured, we are taking immediate steps to address these issues internally to ensure they do not recur.If you would like to discuss your experience further, please feel free to contact us directly. We would welcome the opportunity to speak with you in person and address any remaining concerns you may have.Thank you once again for sharing your feedback with us. We hope to have the chance to welcome you back and restore your confidence in our service.Sincerely,Sean for Fariz Victor, GM

Dear Peter,Thank you for sharing your feedback with us. We appreciate your insights on the check-in process and will certainly review our procedures to ensure a smoother experience for our guests in the future.We're glad to hear that you enjoyed our hotel amenities, including the pool, gym, and rooftop bar. Your comments about the local crowd and proximity to the industrial area are duly noted.Regarding the inconsistency with water in the room and the fridge items upon arrival, we apologise for any inconvenience caused. Rest assured, we'll address these issues internally to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely, Sean for Fariz Victor, GM

Dear Sharifah,Thank you for taking the time to leave us a review. We truly appreciate your feedbacks, both positive and constructive. We look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

Dear Yee Vonne,Thank you for the 5-star rating, despite a minor inconvenience during your stay. We look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

Dear Niyok,Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

Dear Chuah,Thank you for the 5-star rating. We truly appreciate it. We have noted on your concern about the leadership of one of our team leaders and will share your feedbacks with the team. Please visit us again and we look forward to welcoming you soon.Regards,Sean LimMarcom Manager

Dear Teng, Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

Dear Michiko,Thank you for the 5-star rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

Dear Muhammad,Thank you for the perfect rating! We truly appreciate your feedbacks. Regards,Sean LimMarcom Manager

Dear Chuah,Thank you for the perfect rating. We truly appreciate your stay with us and your kind review shared with the community. Please visit us again in the near future

Dear Cheung Sin,Thank you for taking the time to leave us a review. We would truly appreciate if you could provide us more details of the areas that we could further improve.Regards,

Dear Kashin,Thank you for taking the time to leave us a review. Regards,

Dear Tan,Thank you for the good rating. We truly appreciate your feedbacks and we hope to welcome you again to our hotel to rediscover the hospitality of our team members, Heartists.Regards,Sean LimMarcom Manager

Dear Yukinaga,Thank you for the good rating. We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Muhammad Taufiq,Thank you for the perfect rating! We sincerely appreciate it.Regards,Sean LimMarcom Manager

Dear Michael,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Michael,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Amelyn,Thank you for taking the time to leave us a review. We sincerely appreciate your feedbacks, both positive and constructive. We look forward to welcoming you again to our hotel to experience our improvements.Regards,Sean LimMarcom Manager

Dear Wong,Thank you for the excellent rating. We really appreciate your kind compliments and feedbacks.Regards,Sean LimMarcom Manager

Dear Guest,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Gary,Thank you for the perfect rating! We sincerely appreciate your kind compliments and feedbacks, both positive and constructive.Regards,Sean LimMarcom Manager

Dear Raja Jamaliah,Thank you for the good rating. We really appreciate it.Regards,Sean LimMarcom Manager

Dear Lee,Thank you for the good rating. We really appreciate it.Regards,Sean LimMarcom Manager

Dear Anonymous, Thank you for taking the time to share your rating with us. We really appreciate you being our guest.

Dear Azrul, Thank you so much for taking the time to leave us a perfect rating - it's much appreciated!

Dear Eng Twee, Thank you for your review. We will share this with the team to let them know how we are doing.

Dear Sazazli, We hold our team to the highest standards and regret that we didn’t meet those expectations.

Dear Hisyamuddin, We regret that your experience did not meet your expectations and hope you will give us a chance to understand the issues to improve on your next stay with us.

Dear Michael,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Steven,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Steven,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Dear Guest,Thank you for taking the time to leave us a review. We sincerely appreciate you feedbacks.Regards,Sean LimMarcom Manager

Dear Shamimi,Thank you for the perfect rating! We sincerely appreciate your kind compliments.Regards,Sean LimMarcom Manager

Dear Madihah,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

Hi Khairim, Thank you for sharing your feedback with us and we look forward in welcoming you back to Mercure Kuala Lumpur Glenmarie. Regards Ramesh Singh Sappel General Manager

Dear Siew Choy, Thank you for your positive feedback and we look forward in welcoming you back to the hotel Best Wishes Ramesh Singh Sappel

Hi Siew Choy, Thank you for your sharing your positive feedback with us and we look forward in welcoming you back to Mercure Kuala Lumpur Glenmarie Regards Ramesh Singh Sappel General Manager

Dear Queim, Thank you for sharing your feedback with us and taken note on your comments. We look forward in welcoming you back to Mercure Kuala Lumpur Glenmarie Best Wishes Ramesh Singh Sappel General Manager