Dear Anonymous, Thank you for sharing your great experience and for writing a great review about our hotel. We are pleased that we have met your expectations in terms of our facilities and services. Your complimentary feedback about our friendly team members and the location convenience to LRT station and malls is much appreciated. We look forward for your continued support and to be able to welcome you back to create more memorable experiences for you and your loved ones.

Dear Valued Guest, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to Hilton Garden Inn Puchong again soon. Sincerely, Kumar Muniandy General Manager

Dear Valued Guest, Thank you for leaving us with a review. Whilst I am happy to hear that you have enjoyed your stay with us, I am disappointed to hear that we have fallen short of your expectations. Kindly be assured that your remarks have been well noted for future improvements. I look forward to welcoming you back to Hilton Garden Inn Puchong again. Sincerely, Kumar Muniandy General Manager

Dear Koteswara,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Choo,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Huey Jin,Thank you for taking the time to share your feedback with us.Please accept our sincerest apologies for our hospitality that failed to meet your expectation, and for the distress experienced during your stay with us in particular on the restaurant experience. Corrective actions will be taken to address the concerns you have raised, which will further reinforce to prevent recurrence of that similar situation.While it is never pleasant to hear that we did not meet the expectations of a valued guest, we appreciate for bringing this matter to our attention as it will assist us to continue to improve our hospitality standard. I hope for the opportunity to personally welcome you back to Hilton Garden Inn Puchong and ensuring a memorable experience in the very near future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear David,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Charlie,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Bhavin,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Kok Keong,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Pui Ting,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that overall, your stay with us was satisfactory.We sincerely apologize for the inconvenience caused by the frequent clogging of the drain hole in your bathroom. We have taken immediate action to address this issue. Our maintenance team has been alerted, and they will promptly inspect and resolve the drainage problem to prevent any recurrence in the future.Your feedback helps us to continuously enhance our services and ensure that all our guests have a pleasant stay with us.Thank you for choosing to stay with us. We look forward to welcoming you back and providing you with an even better experience during your next visit.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Weng Fatt,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Mr. Shaiful Bahari,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Valued Guest,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Raymond,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Yat Wai,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Ismail,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Kuan Li,Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. I'm truly sorry to hear that the shower temperature was not to your liking and that your requests for adjustment were not promptly addressed.Please know that we take guest feedback seriously, and we will investigate this matter immediately to identify and address any issues with our maintenance and service protocols. Your satisfaction is our top priority, and we are committed to ensuring that incidents like these do not occur in the future.Once again, we apologize for the lapse in service, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Ning,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Valued Guest,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Weng Fatt,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Lee Cheak,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Theodore,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Khader Ali Akhbar,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Ismail,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your valuable input as it helps us continually improve our services.We're delighted to hear that you found your room to be pleasantly tidy, as cleanliness and comfort are top priorities for us. However, we deeply regret that we did not meet your expectations when it came to luggage assistance during your check-in. We apologize for the inconvenience this may have caused. Our team strives to provide attentive and helpful service to all our guests, and it is clear that we fell short in this aspect during your visit. We will address this issue with our staff to ensure that such lapses in service do not occur in the future.Regarding the mall connected next door, we apologize for any inconvenience caused by its closure. Unfortunately, this is beyond our control, and we appreciate your understanding of the situation. We do hope that despite the mall's closure, you were able to enjoy other aspects of your stay with us.Once again, thank you for sharing your feedback with us.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Mahrokh,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value your input, and we apologize for any inconvenience you experienced related to our hotel's location.We understand that you expected our hotel to be more centrally located, and we apologize for any confusion or inconvenience this may have caused. We strive to provide accurate and clear information about our hotel's location on our website and during the booking process. However, we recognize that there may have been a discrepancy in your expectations, and we're sorry for any disappointment.While our hotel may be situated on the outskirts of the city, we do provide convenient transportation options and amenities to help our guests make the most of their stay. We appreciate your feedback, and it will be used to improve the way we communicate our location to our guests.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Kim Chooi,Thank you for choosing Hilton Garden Inn for your recent stay, and for taking the time to provide us with your valuable feedback. We appreciate your comments, both the positive and the areas where we can make improvements.We apologize for any inconvenience you experienced with the lobby's location and the confusing parking signboards. We will review and improve our signage to make it more guest-friendly.Regarding the swimming pool water cleanliness, we take your feedback seriously, and we will intensify our efforts to maintain the highest standards of cleanliness and water quality in our pool area to ensure a more enjoyable experience for our guests.Your feedback is invaluable to us, and it will help us continue to enhance the guest experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Ismail,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Chin Eng,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager

Dear Mr. Kohji,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Mikhail,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Waka,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear To,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Kim Loong,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Mohd Fikri,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Thank you for your valuable feedback which I highly appreciated. We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Edder,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Kok Keong,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Hoe Leong,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We really appreciate your feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest and the necessary actions we need to take for improvement.We sincerely regret for any inconvenience and discomfort caused. We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Kanon,Thank you for taking a moment to share your experience.Reflecting on the scores we have received from your survey, which has since been reviewed by our management team, we are disappointed to have not achieved our aim of creating a memorable hotel experience for you.We wish to sincerely apologize that on this occasion, regarding various aspects of your stay, we have fallen below the high standards you may expect of our hotel.We really appreciate  your feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest and the necessary actions we need to take for improvement.We hope you will consider staying with us again in the future and we hope to see you again soonKind Regards,Rosli JaafarAssistant Front Office Manager

Dear Yuichi,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Kean,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Wai Lee,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Nicolai,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Mr. Frank,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Mr. Nicolai,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Hilton Garden Inn Puchong

Dear Kevin,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager

Dear Hui Ping,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong

Dear Mr. Ramos,Thank you for taking a moment to share your experience. We are delighted to know that you enjoyed your visit.Your feedback regarding the quality & selection of our Breakfast has been well noted and shared with our Food & Beverage Operation Manager and Chef for their further attention and action. We really appreciate your feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest and the necessary actions we need to take for improvement. We hope you will consider staying with us again in the future and we hope to see you again soon. Kind Regards,Hilton Garden Inn Puchong

Dear Kenneth,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong