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"Beautiful, large, clean and tidy room. Very comfortable bed. Tea/coffee/fridge. Great location, excellent value for money. We didn't eat here, but 10/10 for the hotel stay. "

"Help and support provided by hotel staff members, great at problem solving"

"At check in last Friday I explained that I had managed to park in the last disabled bay as 2 other vehicles parked there without blue badges. The receptionist just smiled and directed me to the machine to pay for parking. I was surprised at this but paid £54 on my credit card. A little while later I returned to reception to ask for a map of Harrogate and mentioned to the receptionist ( a different girl) that I had to pay to park despite having a blue badge whereupon she told me that I didn’t have to pay ! Furthermore she couldn’t do anything about it as it’s a private company and suggested that I send them an email. I immediately did this but have heard nothing since . Completely unsatisfactory. Incidentally if you’re paying to stay at the hotel I really don’t think that you should be paying at all. "

"A good hotel, better organisation around check in time would improve ratings, the bed was reasonably comfortable, however the pillows are as comfortable as a park bench , i didnt sleep very well at all, there were two pilliws each, but they were all rather firm. Breakfast was good, plenty choice from cereal , toast, fruit , full english cooked breakfast as well as pancakes etc from the table menu, but there was a 25min wait for those at our time of eating which was @ 9am. Fresh coffee was very nice. "

"Brilliant location for discovering Leeds"

"Just outside the train station, nice big hotel, friendly staff, great big room, lots of space to put clothes etc. Tea and coffees available, fridge and safe too. Nice comfy bed. The only slightly negative thing... the lift might take a while especially if you are high up with the floors"

"Very nice hotel overall but room maintenance for rooms should be considered. Broken latches, door locks didn’t work, carpet pulled up. Bed was firm with uncomfortable pillows. Absolutely adequate but slightly expensive for the reasons mentioned."

"Lovely room, very clean however no mention of no window when booked, but didn't spoil the stay."

"Spa was fantastic, and very clean "