L’hôtel était bien et très propre mais était pas du tout insonorisé, le personnel pas très jovial et pour un 5 étoiles , ça ne passe pas. Les services de la piscine payant ça aussi ça ne passe pas , manquait beaucoup de service aux clients .
My family encountered poor service at this hotel.
During breakfast hours, my family was shocked to find housekeeping maids in our rooms even though we did not put out “Please Make Up Room” sign. Our valuables, phones and important belongings were still in the rooms. Our pyjamas were still on the beds. These were clear indications that we had not left the hotel to sight see.
In shock, we approached the reception with 3 female staff. Two of them were extremely rude and unreasonable. They blamed us for not putting out “Do Not Disturb” sign. They claimed that guests can leave hotel without phones and personal belongings. They argued that housekeeping has the right to enter guest rooms any time during breakfast hours. Instead of helping, the reception made the whole incident worse.
Feeling uncomfortable and disrespected, we asked to check out with full refund for the second night after having paid in full for 2 nights. We wouldn’t want to leave if not for this intrusive housekeeping and offensive reception. However, we were forced to stay because our distressed request was rejected.
We had the opportunity to stay at another 3/4-star hotel in Kalabaka for a third night. There is no doubt that the service in that hotel was so much better than Grand Meteora hotel, which is overrated and over priced.
차를 가져가기에 훌륭한 호텔이라고 생각합니다. 넓은 주차장이 있었습니다. 마을까지 걷기에는 조금 떨어져있어서 저녁에 인근 레스토랑이나 술집에 갔다오기에는 조금 불편할 수 있습니다. 낮시간에 볼 수 있는 메테오라의 화려한 경관을 객실 베란다에서 만끽할 수 있어 아주 좋았습니다. 다음에도 묵기를 희망합니다.