Outdoor pool, pool loungers

Reviews of Hilton Garden Inn Jakarta Taman Palem

4 out of 5
Hilton Garden Inn Jakarta Taman Palem
JL TAMAN PALEM LESTARI BLOK 13 NO 1, Jakarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 102 reviews" "
Rating 8 - Good. 20 out of 102 reviews" "
Rating 6 - Okay. 6 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. breakfast buffet choices were great and the pool
Stayed 1 night in Apr 2024
Response from Arief on 1 May 2024
Dear Aisha, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Tidy and comfortable
Stayed 3 nights in Mar 2024
Response from Arief on 21 Apr 2024
Dear James, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Tenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff very friendly, breakfast is delicious especially porridge, sum sum porridge, and mendoan tempe.
Stayed 1 night in Mar 2024
Response from Arief on 24 Mar 2024
Dear Tenny, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

David, Bridesville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The luxurious and clean rooms. Nice international breakfast buffet. You can gain access to a high end shopping center directly without going outside the hotel. Lots of dining options. Safe.
Stayed 3 nights in Feb 2024
Response from Arief on 25 Feb 2024
Dear David, Many thanks for leaving this wonderful comment following your recent visit. I was proud to read your comments. Our team members are here to make your time that more special and I am glad they just did that. I very much look forward to being able to welcome you back in the near future.

10/10 Excellent

Mufarej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Arief Taufika on 21 Jan 2024
Dear Mufarej, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Arief TaufikaAssistant Front Office Manager

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and helpful staff who were great. Excellent breakfast.
Stayed 1 night in Jan 2024
Response from Arief Taufika on 11 Jan 2024
Dear Leni,Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arief Taufika on 11 Jan 2024
Dear Ian,Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and genuine kindness of every staff that we have come across, are simply amazing. My wife and I unanimously agreed that everyone and all departments are just extremely helpful. I feel that everybody that we engaged with are so happy to go above and beyond to make our stay an enjoyable one. We absolutely will stay again in such hotel if we are in Jakarta next. Kudos to all the staff on Hilton Jakarta!
Stayed 4 nights in Nov 2023
Response from Arief Taufika on 11 Jan 2024
Dear Ramon,Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Arief Taufika on 11 Jan 2024
Dear Manuel,Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Ian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
1 hour wait to check in
Stayed 1 night in Nov 2023
Response from Arief Taufika on 11 Jan 2024
Dear Ian,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Witono

Stayed 3 nights in Nov 2023
Response from Arief Taufika on 11 Jan 2024
Dear Witono,Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Shaukat

Stayed 3 nights in Nov 2023
Response from Arief Taufika on 11 Jan 2024
Dear Shaukat,Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is connected to a modern clean mall, I could pick up a few snacks at grocery store, liqueur store, and drugstore along with getting pedicure and manicure without driving around. All within mall! Staff are amazing spoken English well and very friendly and professional. Wanted to use swimming pool which is roof top and ver cool, but ran out of time. Easy access to airport. Food delicious! Thank you.
Stayed 3 nights in Nov 2023
Response from Uly Sigalingging on 7 Nov 2023
Dear Connie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and would like to extend a special thanks to our team member for providing you with excellent service throughout your stay. Your kind words have been shared with them, and We are thrilled to have made your stay even more enjoyable.One of the unique advantages of staying with us is our convenient location, it's only 20-minute drives to the Soekarno Hatta International Airport, and hotel is connected to the mall. This provides our guests with easy access to a variety of dining, shopping, and entertainment options right at their doorstep. Once again, we appreciate your feedback and thank you for choosing our hotel for your stay. Should you plan another visit to the area, we would be delighted to welcome you back and provide you with another exceptional experience.

8/10 Good

Resa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay specially family with kids. Shopping centre attached with the hotel with so many dining options for picky kids. Our kids requested us to stay there again for the next jakarta holidays 😊
Stayed 3 nights in Oct 2023
Response from Uly Sigalingging on 16 Oct 2023
Dear Resa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a pleasant experience during your stay. One of the unique advantages of staying with us is our convenient location where the hotel is connected to the mall. This provides our guests with easy access to a variety of dining, shopping, and entertainment options right at their doorstep. Once again, we appreciate your feedback and thank you for choosing our hotel for your stay. Should you plan another visit to the area, we would be delighted to welcome you back and provide you with another exceptional experience.Have a nice day!

10/10 Excellent

Evangelos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff, they went above and beyond to make our stay as pleasant as possible. Very nicely decorated rooms, spotlessly clean, with all amenities. Highly recommended.
Stayed 1 night in Oct 2023
Response from Uly Sigalingging on 9 Oct 2023
Dear Evangelos,Thank you for taking the time to share your experience about your recent stay at Hilton Garden Inn Jakarta Taman Palem. We are delighted that you had a pleasant and comfortable stay as it is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Chi Wai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice declaration with nice quiet restaurant Next to shopping mall and supermarket. 20 minutes to airport
Stayed 1 night in Sep 2023
Response from Uly Sigalingging on 9 Oct 2023
Dear Chi Wai,Thank you for taking a moment to share your experience. I am happy to hear you found our services to your liking during the pleasant stay.We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Have a nice day!

4/10 Poor

MARIA Daniela Becerra

Liked: Staff & service
Disliked: Cleanliness
Dirty
Stayed 1 night in Sep 2023
Response from Uly Sigalingging on 27 Sep 2023
Dear Maria Daniela,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take cleanliness issues very seriously, and it is disheartening to learn that your room did not meet our high standards. Please rest assured that we have shared your feedback with our housekeeping teams, and they're following up these concerns immediately.We understand the importance of maintaining a clean and comfortable environment for our guests, and we apologize for falling short in this regard. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to ensure a better experience for our guests.We appreciate your valuable input and thank you for bringing these issues to our attention. We hope that you will consider giving us another opportunity to provide you with the exceptional stay you deserve. Please feel free to reach out to our management team directly, and we will be more than happy to assist you further.Thank you again for your feedback, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is just next to the mall, although is not fancy mall but good for business traveler. However the road outside the hotel is quite congested. Anyway the hotel is clean and staffs service are good
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not standard hotel for hilton
When i book this hotel months ago, i specifically ask to clean the rooms well cause i have dust allergy. The room that i booked is suite room. When we check in after 3 pm, the Front Desk said the room is not quite ready, so we have to come back about 30 minutes. After 30 minutes, still not ready. So wait for awhile, finally she said ready to check in and enter the room. After waiting for so long, when we saw the room still not clean completely. The floor still dirty, the coffee still sticky and have some residue and dust. The sofa have cigarette burns here and there, I thought this room is smoking free but … long story short, the room not what we expected as suites room. Also we have to wait for mgr in duty for long time, until I asked again to the housekeeping mgr. Very disappointed
Stayed 2 nights in Sep 2023
Response from Uly Sigalingging on 27 Sep 2023
Dear Anonymous,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take cleanliness issues very seriously, and it is disheartening to learn that your room did not meet our high standards. Please rest assured that we have shared your feedback with our housekeeping teams, and they're following up these concerns immediately.We understand the importance of maintaining a clean and comfortable environment for our guests, and we apologize for falling short in this regard. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to ensure a better experience for our guests.We appreciate your valuable input and thank you for bringing these issues to our attention. We hope that you will consider giving us another opportunity to provide you with the exceptional stay you deserve. Please feel free to reach out to our management team directly, and we will be more than happy to assist you further.Thank you again for your feedback, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

EUGENE YOUJIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a suite here, though I was given the floor just above the pool, i barely hear any noise. Staff were great and quite responsive to turn off the corridor music after 3am. Breakfast was great with a generous amount of options to start your day with. I like the fact that the hotel is attached to a sjopping center. Very convenient to get what you need and eat. Would stay again!
Stayed 2 nights in Aug 2023
Response from Uly Sigalingging on 27 Sep 2023
Dear Eugene Youjin,Thank you for choosing to stay at Hilton Garden Inn Jakarta Taman Palem and for sharing your feedback. We appreciate your kind words about our breakfast, and the helpfulness of our staff. It is always rewarding to know that our guests have enjoyed their stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Rika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect and really enjoyed the rooftop pool and restaurant! Plus the mall was very convenient next door. Very nice staff too. We will be back.
Stayed 2 nights in Sep 2023
Response from Uly Sigalingging on 27 Sep 2023
Dear Ryka,Thank you for sharing your positive comments with us, which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Your message has been sent directly to the hotel so that a member of management can extend your compliments to their team for going above and beyond. The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back!

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
The hotel was ina convenient location for our business. Rooms were nice and clean and the staff was friendly. We didn’t get out to see around the area as it was a quick visit so no comment on the area around the hotel.
Stayed 1 night in Aug 2023
Response from Uly Sigalingging on 27 Sep 2023
Dear Nick,Thank you for sharing your positive comments with us, which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Your message has been sent directly to the hotel so that a member of management can extend your compliments to their team for going above and beyond. The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back!

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was total luxury for us, we got connecting rooms for us and our two kids. The staff are very friendly and helpful. The swimming pool is lovely. The breakfast really is amazing, so much choice and quality. We used the onsite restaurant for dinner which was also very good. We asked for a late checkout as we were going to the airport and they gave us a couple of hours extra for free which was so useful, it meant we could use the pool for one final time. The onsite mall is also very useful which a great supermarket and restaurants. It's close to the airport at around 20 mins and there's no issue with traffic, but the centre is also accessible. All in all highly recommended.

10/10 Excellent

Monica, Berkeley

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is an excellent option for layovers. The hotel facilitates are superb. My room looked a bit unclean but I was able to manage.
Stayed 1 night in Aug 2023

8/10 Good

You Chen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
: close to shopping mall, easy parking, close to airport. - : small bed.
Stayed 1 night in Aug 2023

10/10 Excellent

sabri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back .
Great staff .fast services nice spacious rooms . Sedayu mall just few steps. I'll go back to hilton garden inn .
Stayed 2 nights in Jul 2023

8/10 Good

Endah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & nice hotel
Is a nice new hotel, clean room. However management not understanding since I stayed there for few days already, I booked for 1 additional night & wanted to stay in same room, the staff asked me to move to another room because the single bed fully booked, or I have to wait until there another single bed room available. Not efficient. I finally prefer to check out.
Stayed 3 nights in Jul 2023

10/10 Excellent

mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Noor Azizah

Stayed 1 night in Jul 2023

10/10 Excellent

Tyler, Potsdam

Stayed 2 nights in Jul 2023

10/10 Excellent

Richard, Richmond

Stayed 2 nights in Jul 2023

10/10 Excellent

Wenda

Stayed 1 night in Jun 2023

10/10 Excellent

Simon Bogdanov

Stayed 3 nights in Apr 2023
Response from Oki on 12 Jun 2023
Dear Simon BogdanovThank you for the review, truly appreciate it.BestOki

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here just one night to catch plane home from Jakarta to FLORIDA. ROOM was wonderful and get amenities. Staff very kind and helpful. Hotel has direct access to mall.
Stayed 2 nights in Apr 2023
Response from Oki on 12 Jun 2023
Dear ElizabethThank you for taking moment to share your recent experience. I am glad to hear cleanliness of the room and hospitality from our team met your expectation. We look forward to welcome you back to our property in the nearest future. Warmest regardsOki

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean but the bathroom is too small and wet when you are taking shower. Try to stay away the breakfast. Not worth the price. Not much selection and food taste is unsatified. Some of the food are cold.
Stayed 2 nights in Mar 2023

10/10 Excellent

yanzhi

10/10 Excellent

Yi Sin

Stayed 2 nights in Mar 2023

10/10 Excellent

Yan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic and clean. Good use of space. Slight downside was the elevator - was quite slow at times and it took a while for the doors to open
Stayed 2 nights in Mar 2023

10/10 Excellent

Noriaki, Cambridge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and close to CGK
Stayed 1 night in Mar 2023

6/10 Okay

hendro

Stayed 4 nights in Feb 2023

8/10 Good

MAY

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
Hotel staffs are friendly and helpful. The room is clean and the beddings are comfortable for good night sleep. Near airport. Link to mall. The downside is room is not soundproof. So can hear guests from next room talking. So do not talk too loud when staying there. The room I stayed the "gas detector" not functionally well, so audible soft beeping sound on despite the technicians came in to room to rectify. Unless I totally off the main before sleeping, the beep sound off too. Have already informed to the front desk during checking out and that they should look into it. Overall still pleasant stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Pei Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, easy to get meals at connected mall.
Stayed 4 nights in Feb 2023

10/10 Excellent

HONG XIN

Stayed 2 nights in Feb 2023

10/10 Excellent

Wina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Abdul Aziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
access to the mall

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff

10/10 Excellent

Wataru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rizaad

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its connected to a mall which is essential
Stayed 5 nights in Oct 2022
Response from Hilton Garden Inn Jakarta Taman Palem on 17 Nov 2022
Dear Rizaad,Thanks for the great 5* rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!Kind Regards,Hilton Garden Inn Jakarta Taman Palem

8/10 Good

PUAY KIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this first time so far ok
Stayed 1 night in Oct 2022
Response from Hilton Garden Inn Jakarta Taman Palem on 17 Nov 2022
Dear Puay Kim,Thanks for taking the time to drop us some positive feedback!Kind Regards,Hilton Garden Inn Jakarta Taman Palem