Exterior
Check availability

Reviews of Doubletree By Hilton Hotel Izmir - Alsancak

4 out of 5
Doubletree By Hilton Hotel Izmir - Alsancak
Sairesref Bulvari 1373 Sok No5 Alsancak, Izmir, Izmir

Reviews

7.8

Good

Rating 10 - Excellent. 139 out of 361 reviews" "
Rating 8 - Good. 109 out of 361 reviews" "
Rating 6 - Okay. 60 out of 361 reviews" "
Rating 4 - Poor. 24 out of 361 reviews" "
Rating 2 - Terrible. 29 out of 361 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fatjon

Stayed 3 nights in Apr 2024

10/10 Excellent

Arzu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 3 nights in Oct 2023

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
The hotel was perfect for what I needed, the staff team were all really nice.and helpful, the room was good not big but comfy and clean , the bed was comfy the shower was good. The sun terrace was great . Breakfast choice was excellent . Couldn’t fault it . Thank you
Stayed 3 nights in Jun 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and professional.
Stayed 2 nights in May 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Had such a very lovely stay & I was a lone, single American. Woke up to inexpensive wonderful Room Service, everything so fresh & would order tea & dessert in evening in the room. They even delivered a beautiful cake on my birthday. I felt very safe & walked to the Bazaar, clock tower, Pier waterfront, shops & restaurants. I just kept situational awareness. I tripped once on street & 3 men happened to be right there (2 in uniform like security) & they insisted in helping me up, seated me at cafe & got me a tea. I felt so cared for. Front desk so kind & taxis always waiting. Wonderful stay!!

2/10 Terrible

Farooq

Stayed 2 nights in Aug 2022

8/10 Good

Bella Velinova

Stayed 2 nights in Aug 2022

10/10 Excellent

Mustafa

Stayed 3 nights in Jul 2022

10/10 Excellent

Arshia

Stayed 1 night in Jun 2022

10/10 Excellent

Ana, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good facilities
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was smaller than expected and internet was weak. Food was good.
Stayed 3 nights in Oct 2021

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Katherine

Stayed 2 nights in Aug 2021

10/10 Excellent

Munirdin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Clean, nice, friendly, cozy and nice sea view.
Stayed 2 nights in Aug 2021

4/10 Poor

Alper

Travelled with family
Disliked: Room comfort
Odalar çok küçük
Lokasyon olarak iyi bir yerde ama odalar bayağı küçük. Bu anlamda memnun kalmadık. En üst kattaki havuz açık değil ama zaten açıkta olsa o da maalesef çok küçük. Adı Hilton ama bu paraya civarda daha iyi otellerde kalınabilir diye düşünüyorum.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family
I forgot my phone charger in my room I noticed after checkout. When I called the hotel and asked for my charger, they said it was not there. but I'm sure I forgot room number 511 on the right side of the bed.
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid
Awful place. Pool is closed, co communication anywhere. Staff are actually disgusting with no ability to think for themselves or use Initiative.
Stayed 2 nights in Sep 2020

10/10 Excellent

paulinesolomon, London

Travelled with family, Business traveller
Disliked: Staff & service, amenities
fairly decent hotel facilities average swimming pool closed. However very small and told it was working got there and it was not. staff not very polite.
Stayed 7 nights in Aug 2020

8/10 Good

Cagatay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, food and service.
Fantastic location very central but a little noisy due to location. The breakfast was sooo good and fresh, delicious Turkish breakfast. We all loved our stay here, espcially the kids.
Stayed 3 nights in Jan 2020

10/10 Excellent

sophia bibi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The hotel offers excellent service from the time you hand the keys and start check in. Very helpful. Would have loved if the hotel had interleading rooms as we are a family of 6 (2 adults and 4 young children) but they did put our rooms next to each other. Very kind and willing to chat as to which sights to see etc. thank you.
Stayed 2 nights in Dec 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, needed maintenance for a new light bulb & TV which was prompt. Room service and food excellent.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was up to the name of the Double Tree hotels ..
Stayed 1 night in Dec 2019

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family with teens
The front desk staff were so incredibly helpful and spoke such wonderful English. They even helped teach us some Turkish phrases, which we had been saying incorrectly. The room was perfect for our family of 4, two of which are teenagers. We really enjoyed the view too.
Stayed 1 night in Nov 2019

8/10 Good

Kubilay, Istanbul

Travelled with family and small children
The quality was not As much as good as name of Hilton.
Stayed 1 night in Nov 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Izmir
Room was small but functional. Breakfast facility extremely crowded and busy in the 0730-0830 period with tour groups. Breakfast variety excellent. Very helpful front desk staff (air conditioning questions, left luggage, etc.) - efficient and friendly service. Good central location - tram stops within easy walk. Taxis readily available.
Stayed 2 nights in Oct 2019

8/10 Good

Umut

Business traveller
Liked: Cleanliness, staff & service
an old hotel in the city center outskirts, great price though
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2019

6/10 Okay

Aryan

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms
On the plus side, the rooms are clean and the beds comfortable, and the service is good. On the downside, the rooms are small... really small.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Zohair

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
One Night to Forget
Amongst my stays at Hilton chain hotels, this stay was a disaster. Arriving late in the evening, we had a sleepless night. After unpacking, we discovered that one of the rooms had a disfunctiong air-condition. We reported this issue to the front desk and wasted time waiting to to resolve the AC problem. Then they moved to another room. Unfortunately, we found out later that the AC was not working as well. I must mention my disappointment with the rudeness and unprofessional treatment of the reception staff called “JEHAN”. I approached him and requested help to make an urgent phone call, but he refused to assist. He claimed that he would be busy helping the other guests waiting behind me. I stepped aside for thirty minutes and then went back to him. He impolitely shouted: I can not help you.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Herşey çok kötü böyle rezalet görmedim bu nasıl bi otel pavyon gibi bir yer
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, the staff is highly kind and friendly, rooms are clean and functional, despite lower headway
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
Washrooms are broken , dark rooms, very dark hall way heavy carpet and dust
Stayed 1 night in Jun 2019

8/10 Good

Silvi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location and nice rooftop with a great view and a pool
Stayed 1 night in Jun 2019

2/10 Terrible

Anthony Joseph

Disliked: Staff & service, room comfort
Hilton Doubletree Alsancak Izmir
Very disappointing stay here. This hotel is better described as an overnight stopover hotel for tours not a holiday hotel No doubletree cookie offered despite pictures of them everywhere! . We booked a non smoking room but did not get one and they would not change it only provided an air freshener which spoiled the room stay. At the pool there were no sunbed or chair cushions and the area was hardly ever manned so very uncomfortable to use. The breakfast was adequate only with warm water to drink or squash offered, no orange juice. The room was never made up until after 4.30pm so we couldn't even relax inthe room in the afternoon. We booked for 7 days but left after just 5 as the stay was too uncomfortable and not relaxing, Reception were not interested as to why we left so early. We chose the Hilton Doubletree to stay as we had recently had a great experience at their hotel in Aqaba and this one was well below the standard of that one and so disappointing. as the standard is inconsistent we would now reconsider staying at one of their hotels again or recommending them.
Stayed 7 nights in Jun 2019

10/10 Excellent

Tandokazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh my God the hotel staff in this hotel are so amazing, down to the person who does house keeping, you can see they clean your room with pride and dignity, the breakfast selection is so huge and the property is so clean
Stayed 2 nights in Jun 2019

8/10 Good

AOS, New York, NY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, vale parking for free, nice staff, clean rooms. What else should I ask for from a hotel when Traveling for business.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
3-star instead
Just so-so. Not the Hilton chain that I was expecting. People are nice though and always try to help. Not very proficient in English barely sufficient.
Stayed 2 nights in Apr 2019

6/10 Okay

Anne

Liked: Cleanliness, staff & service, room comfort
Central
Nice hotel, friendly staff. We booked the hotel because of Spa and Gym, but there were no Spa and a small gym.
Stayed 2 nights in Apr 2019

8/10 Good

Ersegun, Toronto, CA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great location & breakfast. Experienced staff. Thank you!
Stayed 1 night in Mar 2019

4/10 Poor

Harry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Ali, Saudi Arab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful but hotel air conditioning was not good
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant stay and nicely located
Apart from the pool not being in operation the hotel was satisfactory. Bed was very comfortable and the rooms clean and well stocked with what you would expect for a business traveller. Breakfast was good with a fine selection.
Stayed 4 nights in Jun 2018

10/10 Excellent

Mehmet Akif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

G, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
steer away from this place
I had a terrible experience. I did not feel welcomed and the electricity kept going out, not to mention the hotel is under renovations and the room that we were given should have not been let out.
Stayed 3 nights in Aug 2017