Istana

Excellent staff - smooth check-in and check-out, receptionists responsive to queries and problems (e.g. ceiling leak). Cleanliness - sheets clean, room does not smell, room cleaned well, carpets dirty with particles large and small but this does not affect the hotel's value-for-money, which remains high. Hotel has good eco-friendly policies - towels only changed on request, drinking water available from dispensers on every floor.

We stayed in a type c property with two separate self- contained bedrooms which was connected with a dual lockable door. The facilities were good although some maintenance was required on the cupboard doors. The pools were nice although the tiles were coming off and required maintenance as well.