Dear Ilda, We sincerely apologize for the discomfort caused by the smell of cigarettes during your stay. While we strive to maintain a pleasant environment for all guests, we understand the challenges posed by long-term residents who may have different habits. Our team works diligently to address smoking-related issues promptly, but we recognize that more can be done to improve the situation. Your feedback is invaluable, and we are committed to finding effective solutions to minimize the impact of smoking in our facilities. We hope you will consider giving us another chance in the future as we continuously strive to enhance our services and provide a more enjoyable experience for all guests.Sincerely,Hotel Management

Dear Arlita, Thank you for staying with us and posting your review. Our team strives to deliver a clean and comfortable environment for every guest. And we are genuinely sorry for failing to meet your expectations. We appreciate you bringing these concerns to our attention so we can address them appropriately and prevent future occurrences. We hope you will accept our sincere apologies for the inconvenience and look forward to welcoming you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Jonlsen, Thank you for recognizing our staff's efforts in providing excellent service. We're glad to hear that you had a positive interaction with them. However, we apologize for any cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address this with our housekeeping team to ensure a more pristine environment for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Yummyleo69, Thank you for reviewing our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Tatanisha, We're genuinely sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the inconvenience caused by the presence of roaches. We take such matters seriously and are committed to promptly addressing and resolving them. Our team is working diligently to ensure a more positive guest experience. We appreciate your feedback and hope you'll consider giving us another chance to provide the comfortable and enjoyable stay you deserve.Sincerely,Hotel Management

Dear Alisha, Thank you for the excellent rating. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we take pride in offering exceptional service and amenities to cater to every traveler's needs. We appreciate your business and hope to have the pleasure of serving you again soon.Sincerely,Hotel Management

Dear Joshua, Thank you for sharing your detailed feedback. We're glad to hear you found the room clean and appreciated the pet-friendly policy. However, we apologize for any inconvenience with the amenities and staff interactions. Your insights are invaluable, and we'll certainly review them internally to enhance our guest experience. We understand your preferences and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Zachary, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect clean, well-maintained accommodations in a safe environment. Therefore, we are very sorry that we did not meet these expectations. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management

Dear Guest, Please accept our sincere apologies for the issues you experienced during your stay. It's disappointing to learn that your room was not up to our usual standards, and we understand how this may have affected your overall impression. Our team is dedicated to providing a comfortable and pleasant environment for all our guests, and we take your feedback seriously. We'll work on addressing the cleanliness and noise issues and strive to create a more welcoming atmosphere for our guests moving forward. We appreciate your feedback, and we hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management

Dear Oscar, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Brandon, Thank you for reviewing our hotel. We were disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Patrica W, Thank you for leaving a review; we appreciate your feedback. Please accept our apologies for the concerns you experienced. We know a first impression is essential, and your experience is different. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We regret the inconvenience and appreciate you bringing these observations to our attention. We will address this with our team. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Anthony, Thank you for your positive feedback on your recent stay at Extended Stay America! We're thrilled you had a great experience at our hotel and found it affordable. We strive to provide excellent value for our guests while maintaining high quality and service. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management

Dear Juan, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for the difficulties you encountered with the delay in your check-in. We try our best to provide excellent service and are responsible for delivering on time. So we apologize for failing this time with you. We have discussed your comments with our team and will make changes to serve our guests better. Thank you for your patience, and we hope you will come back to experience the best you deserve.SincerelyHotel Management

Dear Frank, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Furthermore, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.SincerelyHotel Management

Dear Pedro, Thank you for reviewing our hotel. Please allow us to evaluate the situation you mentioned regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience and hope to have the opportunity to resolve these concerns to your satisfaction.Sincerely,Hotel Management

Dear Kevin, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Samantha, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback has been shared with our team to ensure similar issues are not made in the future. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Sasha, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered, and we sincerely apologize for not meeting your expectations. We also regret any miscommunication that may have occurred regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you! Sincerely,Hotel Management

Dear Brenda, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Lori, We are sorry to read your comments and apologize for any inconvenience caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Maria, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management