It was surprised to smell the smoke when we were heading downstairs to check out,Very disappointed for 4star hotel like this 。Would be nice to control the cigarette smoke from the gusts .
The aircondition is worst and we use the heater there. Maybe due to the high demand during the new year, the service is bit out of order when do the check in and breakfast.
Beautiful hotel, very impressive. The hot springs in a separate building is a nice feature also.
Robin
เข้าพัก 1 คืน, มกราคม 2019
การตอบกลับจาก Kitty วันที่ 10 ม.ค. 2019
Dear guest,
Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your family in the near future when your time and travel plans permit.
Dear guest,
Thank you for the great review of Sheraton Huzhou Hot Spring Resort! We are glad that you enjoyed the stay and please do believe that we will do our best to give all guests the best resort experience that so many of our guests have grown so fond of. It is our commitment to provide the best accommodation experience to our guest and we are very pleased to learn that you had an enjoyable stay with us. We sincerely look forward to welcoming you again in the near future.
Best regards,
Hotel Management
It was a really lovely hotel. A little pricey because it’s clearly a popular Wedding and family destination . I thought it was very pretty and staff was incredibly nice and accommodating. I like to stay at hotels with club lounges for added attention and service but they were renovating that area. I was disappointed and that staff did everything to make it up to me.
The hotel is absolutely gorgeous looking at it from the outside. It's a decent hotel inside but nothing extraordinary. Breakfast buffet is way overpriced at about $35. Walked through the dinner buffet but decided it wasn't going to be worth the $70 price. At $317 a night, it's only worth 3 stars. If the price was $200 or less, then 4 stars.
The unique ring shaped structure is indeed very impressive. But I am not sold by the interior. Big round bathtub can be a Wow factor when you enter the room. But can be an obstruction as you go to the bathroom or lavatory on your every day use. Meaning poor lay out. Room is equipped with many technically advanced amenities (like lights and curtains controlled by an iPod) but unfortunately, not user friendly at all. The high ended Roca wireless automatic toilet./bidet is not working. The hotel name has "Hot Spring" on it. We can not find any. Breakfast is poor in terms of food and service for such a high class hotel.
If yiu want to take the time to head inland from Shanghai and still stay in a top class hotel this is the one. The hotel is amazing and we'll worth the trip
Dear NZ,
We were delighted to hear that you had a wonderful stay with us at Sheraton Huzhou Hot Spring Resort. Everyone in our team works exceptionally hard to ensure every guest feels special and belong. Thank you for sharing the unique experience in terms of design and service. Hope to see you in the near future.
truly spectacular facility; the night time lighting is a real attraction. Very courteous staff. Managers do actually enforce the no-smoking policy (law) which other Chinese hotels and restaurants don't! Excellent breakfast. Dinner prices are high. Beautiful room.
Dear Les,
We are delighted to know you had a satisfactory experience during your recent stay at our resort and your positive comment is the biggest recognition for our associates. We thank you for taking time to write this review and we look forward to welcoming you back in the near future.