Search Family-Friendly Hotels in Hurricane

"I stay at this Embassy Suites (Charleston, WV) frequently and there tends to be some type of problem when I check in. I like to book a double room (non-assessible) through 3rd party sites; however, when I check in, the staff likes to give me whatever room they have left over and their excuse is they can't guarantee room selection when it's booked through 3rd party sites. I only have this problem at this particular location. This past weekend, I was given a very small room with a King size bed to accommodate my family of four. My kids don't sleep on a pull out couch at home and I don't except them to on vacation unless it's by choice ahead of time. Lastly, we didn't receive any clean towels on Saturday. I called the front desk and was placed on hold for over 5 minutes. After waiting, I walked downstairs around 8p to get towels and was told they would send some up to my room on the 8th floor. At 10pm, still NO towels. Needless to say, we NEVER received towels on Saturday or before check out (totally unacceptable). I love the Hilton Brand, but definitely considering Mariott at this point."

"Everything was great "

"dated, warned out hotel/ furniture, my room smelled like mold. Sheet were clean, kitchen and bathroom was clean. Staff was great. "

"I think it was circumstantial, but there was a group in the hotel that made my stay very unpleasant. Shared spaces were dominated by this group and they were generally rude. I was enroute to another city and have always enjoyed stopping in Charleston and staying at this hotel. However, this time was simply awful. I wasn't able to take advantage of the amenities, especially breakfast, so I just left as soon as I got up the next morning. Room was fine, clean, but my experience other than that was pretty awful."

"Parking easy. Breakfast very average. "

"It’s not as good as Best Western was"

"Room was dated but clean. Smoke detectors were set off by aerosol deodorant and a hair dryer. Staff were nice about it. But also acted like it’s common. We did not eat breakfast because it was expensive. Overall it was a good stay for what we needed. "

"Clean and the breakfast was really good!"

"Our carpet in our room was soaked all throughout, front desk lady was very rude to not only us but other guests"