The hotel environment was so nice. The swimming pool was so great and pretty. But it was something important. The hotel location was a little bit far away from Hua Hin city center. I checked the hotel information that they will provide shuttle bus to drop off in city center. I try to 2 times to ask this service, they will reply that they havent any driver and car to provide it. We need to call taxi and pay it by ourself. It was 1 time, I called them to request shuttle bus service at 1500, that they said wait 30mins, I was show up in reception after 30mins. The staff reply that they havent this service at the moment, we need to call taxi to get out and wait 30mins again. I waste the time to wait from 1500-1600 to get out from hotel to city center. Also the staff English isnt well. Sometime yours will be get communication problem. I hope that the hotel will improve and try to set the time for shuttle service.