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Reviews of Homewood Suites by Hilton North Houston/Spring

3 out of 5
Homewood Suites by Hilton North Houston/Spring
23800 I-45 North, Spring, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 274 out of 347 reviews" "
Rating 8 - Good. 48 out of 347 reviews" "
Rating 6 - Okay. 11 out of 347 reviews" "
Rating 4 - Poor. 5 out of 347 reviews" "
Rating 2 - Terrible. 9 out of 347 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Homewood Suites by Hilton whenever I travel or for emergencies. We had a power outage due to a storm and Homewood Suites was my first go-to hotel!
Stayed 2 nights in May 2024

8/10 Good

jeanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly.
Stayed 2 nights in May 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. TV reception was spotty. FYI there is a gate to enter and exit the property. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Paige Blackburn-Front Office Manager on 2 May 2024
Thank you for taking the time to leave us a review, and for the 4/5. Sorry to see you experienced some issues with your tv, as we aim for total satisfaction. We can't wait to welcome you back.

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Everything was great! The staff was nice and friendly. Checkin was super fast and easy. The breakfast was also good. We will definitely be staying here again. Thanks!
Stayed 1 night in Apr 2024
Response from Paige Blackburn-Front Office Manager on 2 May 2024
Thank you for taking the time to leave us a review. We appreciate the fact that your time is valuable. We're pleased to see you enjoyed your stay, as our goal is to treat each guest as a guest in our home. We can't wait to welcome you back.

10/10 Excellent

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gated which made us feel safe. I loved the surrounding gardens and how clean the property was. The rooms where spacious, clean and comfortable, I loved the kitchen area and all utensils available. My favorite though was the staff, politeness and professional. And pet friendly! Will be my to go place when in Houston area.
Stayed 3 nights in Mar 2024
Response from Paige Blackburn-Front Office Manager on 28 Mar 2024
Thank you for taking the time to leave such a glowing review. We pride ourselves on making every guest feel as though they are a guest in our own home. We are happy to hear that you enjoyed your stay with us and can't wait to welcome you back.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very quiet. The staff was always very friendly and helpful
Stayed 10 nights in Mar 2024
Response from Paige Blackburn-Front Office Manager on 21 Mar 2024
Thank you for taking the time to leave us a review, and for the 5/5. Our staff works exceptionally hard to achieve guest satisfaction, and I'm glad it shows. We can't wait to welcome you back when you're back in the area.

10/10 Excellent

Celeste

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was fantastic! The room was very clean and spacious.
Stayed 3 nights in Mar 2024
Response from Paige Blackburn-Front Office Manager on 5 Mar 2024
Thank you for taking the time to leave us a review. We appreciate the 5/5 rating, as I know the staff works exceptionally hard to achieve guest satisfaction. We're glad to see you enjoyed your suite and we can't wait to welcome you back when you're in the area again.

10/10 Excellent

Cassandra

Stayed 2 nights in Feb 2024
Response from Paige Blackburn-Front Office Manager on 13 Feb 2024
Thank you for taking the time to leave a review. We truly appreciate the 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back again soon.

8/10 Good

Tiffany Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remote didn’t work well. Food was okay.
Stayed 5 nights in Jan 2024
Response from Paige Blackburn-Front Office Manager on 5 Feb 2024
Thank you for your recent stay and the helpful feedback. We apologize that the remote in your suite did not work properly and really wish you had reported it so we could have remedied that for you. We look forward to seeing you again in the future.

4/10 Poor

Shareef

Travelled with family
Disliked: Cleanliness, staff & service
Overrated hotel
Room is not clean No water or any other refreshments insdie the freezer Air conditioner was not working. TV was not working.
Stayed 1 night in Jan 2024
Response from Paige-Front Office Manager on 5 Feb 2024
We're sorry to see you were unhappy with your suites. I sincerely apologize for the inconvenience, and really wish you had taken the opportunity to speak with a staff member or member of management during your stay, as we could have helped remedy the situation. We sincerely hope you will consider staying with us in the future.

2/10 Terrible

Rebecca

Stayed 1 night in Jan 2024
Response from Paige Blackburn-Front Office Manager on 5 Feb 2024
Thank you for your recent stay at our property. We're sorry to see you were unhappy with your suites and really wish there was a little more detail as far as how we could have improved. Please feel free to reach out to the property directly and ask for a manager so we can further discuss how we could have better served your travel needs.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houston family trip
Stayed for 4 nights with the whole family. Perfect location as we had plans to go to Woodlands, Cypress, Tomball and Houston. Ample size room. Great that it had a kitchen and we were able to utilize it as we have a toddler with us. We were also able to utilize their laundry room as we packed light for this weeklong trip. Pretty quiet location. Gated. Plenty of parking. Staff was great. Appreciate the breakfast that was included in the reservation. We checked in around 2 am and had no issues. We didn’t have our dog with us but it’s good to know that they are also dog friendly.
Stayed 4 nights in Dec 2023
Response from Paige-Front Office Manager on 2 Jan 2024
Thank you for the glowing review. Guest satisfaction is our top priority, so the 5/5 me4ans the world to us. We can't wait to welcome you back.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paige-Front Office Manager on 11 Dec 2023
Thank you for your recent stay. We appreciate the 5/5, as I know the staff takes guest satisfaction very seriously. We can't wait to welcome you back.

10/10 Excellent

Glenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paige-Front Office Manager on 11 Dec 2023
Thank you for your recent stay at Homewood Suites. We appreciate the 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back.

10/10 Excellent

Zaydan

Stayed 4 nights in Nov 2023
Response from Paige-Front Office Manager on 2 Jan 2024
Thank you for taking the time to leave us a review. Guest satisfaction is our top priority, so the 5/5 means the world to us. We can't wait to welcome you back.

10/10 Excellent

Anthony

Stayed 4 nights in Nov 2023
Response from Paige-Front Office Manager on 2 Jan 2024
Thank you for taking the time to leave a 5/5 review. We appreciate you choosing our hotel, as we know you as a guest have options. We can't wait to welcome you back.

6/10 Okay

Connie

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Dead cockroach on the floor of the closet and keys quit working twice during my stay.
Stayed 4 nights in Nov 2023
Response from Paige-Front Office Manager on 11 Dec 2023
Thank you for your recent stay at our property. We're sorry to see you were unhappy with your stay, but I'm glad we got to the bottom of the issue, and discovered it was in fact a drop of paint on the floor. We can't wait to welcome you back.

4/10 Poor

Jenica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
My check in was horrendous and it took over an hour to check in.
Stayed 2 nights in Nov 2023
Response from Paige-Front Office Manager on 11 Dec 2023
thank you for your recent stay at our hotel. We're sorry to see you ran into issues with your check-in, but glad to see our front desk agent was able to assist with sorting it out. We can't wait to welcome you back.

10/10 Excellent

Yolanda

Stayed 3 nights in Nov 2023
Response from Paige-Front Office Manager on 2 Jan 2024
Thank you for the 5/5. We make guest satisfaction our top priority. We can't wait t6o welcome you back.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Nov 2023
Response from Paige-Front Office Manager on 20 Nov 2023
Thank you for taking the time to leave us a review. We value all feedback we receive, as guest satisfaction remains our top priority. We can't wait to welcome you back again soon.

6/10 Okay

Daniel

Stayed 5 nights in Oct 2023
Response from Paige Blackburn-Front Office Manager on 20 Nov 2023
We appreciate you taking the time to leave us a review. I welcome any feedback as far as how we could have improved your stay and earned that perfect 5/5. Please feel free to reach out to the hotel. We can't wait to welcome you back again soon.

8/10 Good

GAYLON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
room was comfortable and very quiet
Stayed 2 nights in Nov 2023
Response from Paige-Front Office Manager on 20 Nov 2023
Thank you for taking the time to leave us a review. Guest satisfaction is our top priority, and we're glad to see it shows. We can't wait to welcome you back again soon.

10/10 Excellent

constanza

Stayed 10 nights in Oct 2023
Response from Paige-Front Office Manager on 11 Dec 2023
Thank you for the 5/5 rating, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back to the area.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paige-Front Office Manager on 14 Nov 2023
Thank you for taking the time to leave us a review. We appreciate the 10/10 as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back again soon.

10/10 Excellent

Suzanne K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much near by to walk to - stores, restaurants, etc. but a nice property with great staff. Super quiet and clean
Stayed 3 nights in Nov 2023
Response from Paige-Front Office Manager on 8 Nov 2023
Thank you for taking the time to provide feedback. We appreciate you choosing Homewood Suites for your travel needs and can't wait to welcome you again soon.

10/10 Excellent

Melanie

Stayed 1 night in Nov 2023
Response from Paige-Front Office Manager on 27 Nov 2023
Thank you for taking the time to leave a review. We value all feedback and keep guest satisfaction as our number one priority. We can't wait to welcome you back when you're in the area again.

10/10 Excellent

Luis

Stayed 1 night in Oct 2023
Response from Paige-Front Office Manager on 24 Oct 2023
Thank you for the 10/10. Our staff takes great pride in the service we provide, and we're so glad it shows. We can't wait to welcome you back again.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paige Blackburn-Front Office Manager on 16 Oct 2023
Thank you for taking the time to leave a review. We appreciate the 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back soon.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paige Blackburn-Front Office Manager on 16 Oct 2023
Thank you for taking the time to leave a review. We appreciate the 5/5, as I know the staff works exceptionally hard to achieve guest satisfaction.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, seems of recent construction. There was only one elevator working and made some terrible noises when moving. Room was clean and comfortable, only downside was the bathroom did not have an air extractor. Also, a safe was in the list of ammenities but there was no safe in the room. Staff was great.
Stayed 2 nights in Oct 2023
Response from Paige-Front Office Manager on 30 Oct 2023
Thank you for taking the time to leave such a glowing review. We strive for excellence, and we're glad to see you enjoyed your stay. I have shared your feedback with our team, and we can't wait to welcome you back.

2/10 Terrible

Erica D.

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Hotel.com service!!!
This was a terrible experience due to the fact that I booked online on Hotels.com but I never received a confirmation. Once I arrived to town, I finally found the hotel and asked for help checking in. Unfortunately, they could not check me in because I had no confirmation or proof of booking. They were extremely nice to cancel the stay for the inconvenience. I was very disappointed considering the fact that it took me over five hours to arrive to my destination with no hotel room reservation available. This was very unfortunate considering I had just booked about a week prior at a different location through Hotels.com. To make matters worse, I called Hotels.com numerous time for help but no answer. The hotel hostess called as well to either confirm or cancel the reservation but no luck either. This was a horrible experience.
Stayed 1 night in Sep 2023
Response from Paige Blackburn-Front Office Manager on 8 Sep 2023
Thank you so much for the recognition of the front desk agent and how helpful they were. I am sorry to hear of the bad experience with your booking, and hope this won't discourage you from staying with us when you're in the area again. We look forward to welcoming you back soon.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, property conditions & facilities, room comfort
No complaints!!
This is the best hotel Ive ever stayed in. It might not be fancy as the Ritz, but for the value, this place can't be beat. It was very clean, the bed was incredibly comfortable, and the front desk people were polite. The breakfast was also significantly better than most other hotels that are in the same price range. The little convenience store area near the front desk came in handy for late night snacks. Everything was great!
Stayed 2 nights in Aug 2023
Response from Paige Blackburn-Front Office Manager on 1 Sep 2023
Thank you so much for taking the time to leave a review and for the kind words. We make guest satisfaction our top priority and we're glad you enjoyed your stay. We can't wait to welcome you back when you're in the area again.

8/10 Good

Lenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Paige Blackburn-Front Office Manager on 23 Aug 2023
Thank you for taking the time to leave a review. We hope you found that we exceeded your expectations. We welcome any feedback as far as how we could have made your stay more enjoyable. We look forward to welcoming you back, when we can earn that perfect 10!

10/10 Excellent

Triona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
It was fun for me and my friends! My experience was amazing! This was a last minute decision and I didn’t really get to look at pictures and I was amazed with the setup and everything went perfectly fine! We went to the swimming pool and ordered snacks! The service was amazing! The man at the front desk was so polite. And to add to that this was my first time paying for a hotel room! Keep up the good work 😁
Stayed 1 night in Aug 2023
Response from Paige Blackburn-Front Office Manager on 9 Aug 2023
Thank you for your recent stay and the glowing review. Guest satisfaction is our top priority, and I'm glad we met the mark with you. We can't wait to welcome you back for your next impromptu trip.

10/10 Excellent

Shandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Weekend
We were staying in town for our anniversary. The customer service was great. We were greeted nicely and the check in and check out were very easy and quick. We really enjoyed our stay. It was quiet and relaxing. The full kitchen was fantastic!
Stayed 2 nights in Jul 2023
Response from Paige Blackburn-Front Office Manager on 25 Jul 2023
thank you for taking the time to leave a 5 star review. We strive for excellence, and we're glad we met that mark with you. We can't wait to welcome you back soon.

10/10 Excellent

Floydine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so pleasant
Stayed 2 nights in Jul 2023
Response from Paige Blackburn-Front Office Manager on 24 Jul 2023
Thank you for your feedback on your stay. We aim for excellence, and we're glad we achieved it with you. We can't wait to welcome you back again.

10/10 Excellent

Mirna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent,
Stayed 2 nights in Jun 2023
Response from Paige Blackburn-Front Office Manager on 3 Jul 2023
Thank you for taking the time to leave a 5/5 review. We're so glad you enjoyed your stay and we look forward to welcoming you back.

10/10 Excellent

Marie

Stayed 1 night in Jun 2023
Response from Paige Blackburn-Front Office Manager on 3 Jul 2023
Thank you for taking the time to leave a 5/5 review. We take guest satisfaction very seriously, and we're glad we met the mark with you. We can't wait to welcome you back.

8/10 Good

Montana

Stayed 7 nights in May 2023
Response from Paige Blackburn-Front Office Manager on 3 Jul 2023
Thank you for the 4/5 review. We look forward to welcoming you back, when we are certain to earn that perfect 5!

10/10 Excellent

Baylee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a reasonable price.
Stayed 1 night in May 2023
Response from Paige Blackburn-Front Office Manager on 3 Jul 2023
Thank you for the 5/5 review. We take guest satisfaction very seriously, and we're glad we hit the mark with you. We look forward to welcoming you back again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Property was extremely clean and well kept. Def would stay again!!
Stayed 2 nights in May 2023
Response from Paige Blackburn-Front Office Manager on 24 May 2023
Thank you so much for taking the time to leave a review. Guest satisfaction is our top priority, and we can't wait to welcome you back.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from Paige Blackburn- Front Office Manager on 9 May 2023
Thank you for taking the time to review our property and for the 5/5. Guest satisfaction is our most important goal, and we can't wait to welcome you back.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Paige Blackburn- Front Office Manager on 8 May 2023
Thank You for the perfect score of 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast was yummy, room was great! Will book again!
Stayed 2 nights in Apr 2023
Response from Paige Blackburn- Front Office Manager on 1 May 2023
Thank You so much for taking the time to respond to the survey. We appreciate the 5/5 as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back.

10/10 Excellent

Lenora, Shreveport

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness Cons: Matress was too soft.
Stayed 2 nights in Apr 2023
Response from Paige-Front Office Manager on 18 Apr 2023
Thank You so much for the 5 star review. I know the staff works exceptionally hard to achieve guest satisfaction and we can't wait to welcome you back.

4/10 Poor

Michelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Paige Blackburn- Front Office Manager on 4 Apr 2023
Thank You for taking the time to leave a review. I would love to hear how we could have improved your experience with us. Please feel free to reach out with any feedback and we look forward to welcoming you on your next trip.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Paige Blackburn-Front Office Manager on 13 Mar 2023
Thank you for choosing Homewood Suites for your recent travel accommodations. We appreciate the score of perfect 10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you on your next trip.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and efficient.
Stayed 1 night in Feb 2023
Response from Paige Blackburn-Front Office Manager on 27 Feb 2023
Thank You so much for taking the time to review our property. Our staff works exceptionally hard to achieve guest satisfaction, and we appreciate the feedback. We look forward to seeing you on your next stay.

10/10 Excellent

Teresa

Stayed 6 nights in Jan 2023
Response from Paige Blackburn-Front Office Manager on 6 Feb 2023
Thank you so much for the perfect 10 out of 10 rating. Guest satisfaction is our top priority, and we can't wait to welcome you when you're in the area again.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very personable, very clean property. Always happy with Homewood suites
Stayed 1 night in Jan 2023
Response from Paige Blackburn-Front Office Manager on 24 Jan 2023
Thank You so much for the great review. We can't wait to welcome you again when you're in the area.