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Reviews of Grand Hinckley Inn

2.5 out of 5
Grand Hinckley Inn
111 Lady Luck Drive, Hinckley, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 172 out of 428 reviews" "
Rating 8 - Good. 148 out of 428 reviews" "
Rating 6 - Okay. 54 out of 428 reviews" "
Rating 4 - Poor. 35 out of 428 reviews" "
Rating 2 - Terrible. 19 out of 428 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Shari

Travelled with group
Liked: Cleanliness, staff & service
Hot tub
Stayed 1 night in May 2024
Response from Charles on 18 May 2024
we would like to say thank you for staying with us and hope to see you again soon

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and quite.
Stayed 1 night in May 2024
Response from Theresa on 12 May 2024
Good evening,Thank you for your feed back. we appreciate you wonderful comment on our hotel experience. We look forward to seeing you again.

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. We had no complaints.
Stayed 1 night in May 2024
Response from Charles on 11 May 2024
we would like to say thank you for staying with us and hope to see you again soon

6/10 Okay

Shawn

Business traveller
Disliked: Amenities
They don’t check on you at all even if you ask them too on a longer stay
Stayed 4 nights in Apr 2024
Response from Charles on 11 May 2024
we are sorry for the inconvenience on you stay we would like to say thank you for staying with us and hope to see you again soon

4/10 Poor

Jill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a good deep cleaning or updated
Stayed 1 night in May 2024
Response from Charles on 11 May 2024
we do apologize for the inconvenience we are in the process of getting a remodel we would like to say thank you for staying with us and hope to see you again soon

10/10 Excellent

Jacob

Liked: Staff & service, amenities, property conditions & facilities
The lady at the check in desk was very helpful.
Stayed 1 night in Apr 2024
Response from Charles on 11 May 2024
we would like to say thank you for staying with us and hope to see you again soon

2/10 Terrible

alisa

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Charles on 11 May 2024
we would like to say thank you for staying with us and hope to see you again soon

6/10 Okay

Hattie

Travelled with family
Liked: Cleanliness
Facility is nice, but older. Lobby area smelled like cigarette smoke, and would have appreciated a non smoking room (front desk said they were out). Upgrade to queen beds, as opposed to doubles, would be great.
Stayed 1 night in May 2024
Response from Theresa on 12 May 2024
Good evening,Thank you for your feed back, it help us to improve guest experience. We are going to be in the process of upgrading at the end of the year. We are hoping to be non-smoking after the renovations. I would like you to know if we could accommodate a non-smoking room we would of taken care of you at that time.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy checkin with friendly staff
Stayed 1 night in May 2024
Response from Charles on 2 May 2024
we would like to thank you for staying with us and hope to see you again soon

10/10 Excellent

Elizabetth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Charles on 1 May 2024
we would like to thank you staying with us and hope to see you again soon

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and easy parking.
Stayed 1 night in Apr 2024
Response from Charles on 1 May 2024
we would like to thank you staying with us and hope to see you again soon

10/10 Excellent

Heidi, Minneota

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the rooms are always clean
Stayed 2 nights in Apr 2024
Response from Charles on 1 May 2024
we would like to thank you staying with us and hope to see you again soon

10/10 Excellent

Cori

Stayed 3 nights in Apr 2024
Response from Charles on 18 May 2024
we would like to say thank you for staying with us and hope to see you again soon

10/10 Excellent

Cori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with super friendly staff
Stayed 3 nights in Apr 2024
Response from Charles on 27 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that i would change is the shower head in the bathroom. It was lame.
Stayed 4 nights in Apr 2024
Response from Charles on 27 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff
Stayed 2 nights in Apr 2024
Response from Charles on 27 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room. Bathroom was clean.
Stayed 1 night in Apr 2024
Response from Charles on 21 Apr 2024
we would like to thank you for staying with us and hope to see you again soon

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the quiet at night, not hearing people coming in from the casino across the road,
Stayed 4 nights in Apr 2024
Response from Charles on 21 Apr 2024
we would like to thank you for staying with us and hope to see you again soon

10/10 Excellent

Martha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could have more handicap parking spaces
Stayed 1 night in Apr 2024
Response from Charles on 18 Apr 2024
we do apologize for the inconvenience and we would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice people very clean!!
Stayed 1 night in Mar 2024
Response from Charles on 18 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles on 18 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Heidi, Minneota

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. The rooms are very clean.
Stayed 4 nights in Apr 2024
Response from Charles on 18 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Crystal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was really nice and very spacious.
Stayed 2 nights in Apr 2024
Response from Charles on 15 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon

8/10 Good

Dave

Travelled with partner
Liked: Staff & service, property conditions & facilities
Charming hotel. Comfortable beds.
Stayed 1 night in Apr 2024
Response from Charles on 13 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon

8/10 Good

Nicholas

Travelled with partner
Nice and quiet and easy parking
Stayed 2 nights in Apr 2024
Response from Charles on 13 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon

10/10 Excellent

Shawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff friendly
Stayed 1 night in Apr 2024
Response from Charles on 13 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Charles on 13 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed it all
Stayed 2 nights in Apr 2024
Response from Charles on 11 Apr 2024
We would like to thank you for staying with us and hope to see you again soon.

10/10 Excellent

Mattie

Stayed 1 night in Apr 2024
Response from Charles on 1 May 2024
we would like to thank you staying with us and hope to see you again soon

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very helpful
Stayed 1 night in Mar 2024
Response from theresa on 9 Apr 2024
Good morning - Thank you for your time on sending your review. We appreciate your feedback and look forward to seeing you again.

2/10 Terrible

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from theresa on 9 Apr 2024
Good morning- Thank you for time to send us a review. I wish you would have let me know the issue with your stay.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and spacious. It would have been nice to have a breakfast or at least coffee. We would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Theresa on 9 Apr 2024
Thank you for your response. We appreciate your feedback. Unfortunately, we will not be able to bring breakfast back, but we do offer coffee in the morning.

8/10 Good

Judi

Travelled with partner
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Apr 2024
Response from Theresa on 9 Apr 2024
Thank you for your feedback and appreciate your review. We look forward to you staying with us in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the casino
Stayed 2 nights in Apr 2024
Response from Charles on 6 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon.

10/10 Excellent

Mattie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Charles on 6 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Charles on 6 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon.

10/10 Excellent

Colette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All property’s need some face lifting, but. As long as the sheets are clean and it is fresh smelling etc, all good. So thank you
Stayed 1 night in Mar 2024
Response from Charles on 6 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon.

10/10 Excellent

Faith

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for our trip, will stay there again.
Stayed 1 night in Mar 2024
Response from Charles on 6 Apr 2024
we would like to say thank you for staying with us and hope to see you again soon.

6/10 Okay

Shawn

Business traveller
Disliked: Staff & service
There is rude people working and they are hard to get ahold of
Stayed 5 nights in Feb 2024
Response from Charles on 6 Apr 2024
we do apologize for your unfortunate experience we do hope to see you again soon be able to have a better experience

2/10 Terrible

DEREK

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
If you don’t get bed bugs I’d be suprised. I would never stay here for free. Place is disgusting, dirty and stinks
Stayed 3 nights in Mar 2024
Response from Charles on 29 Mar 2024
we do apologize for the bad experience we hope that you come back when we get the room remodeled

8/10 Good

Kelly K

Stayed 4 nights in Mar 2024
Response from Charles on 18 Apr 2024
we would like to thank you for staying with us and hope to see you again soon.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles on 29 Mar 2024
we would like to thank you for staying with us and hope to see you again soon,

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles on 24 Mar 2024
We would like to say thank you for staying with us and hope to see you again soon

10/10 Excellent

Sean, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles on 20 Mar 2024
we would like to thank you for staying with us and hope to see you again soon

10/10 Excellent

Paula, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from Charles on 19 Mar 2024
we would like to say thank you for staying with us and hope to see you again soon

10/10 Excellent

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No iron or ironing board in room- needed that. Only the roll of toilet paper that was in roll- no extra. No breakfast at all- just seems like things have really been cut back on but still $100 to spend the night.
Stayed 1 night in Mar 2024
Response from Charles on 19 Mar 2024
we do apologize for the inconvenience on the breakfast and if you do by chance do stay with us again our iron and iron board are behind the front desk if needed we do hope to see you again soon and thank you for staying with us

8/10 Good

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that they don't have breakfast anymore..
Stayed 1 night in Mar 2024

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charles on 9 Mar 2024
we truly apologize for the bad experience and hope that you next stay will be better with us

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always quick and easy check in. Staff is very nice.
Stayed 1 night in Feb 2024
Response from Charles on 7 Mar 2024
we would like to say thank you for staying with us and hope to see you again soon

4/10 Poor

Melissa

Travelled with partner
Disliked: Property conditions & facilities
Needs updating
Stayed 1 night in Mar 2024
Response from Charles on 7 Mar 2024
we are truly sorry for your experience are in the middle of remodeling both hotels and hot to see you again when we get all the rooms done.