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The Emissary Hanoi Hotel & Spa

4.0 star property
Hanoi Paradise Center Hotel & Spa combines urban relaxation with exploration opportunities, offering local flavors and rejuvenating spa treatments in the city

Choose dates to view prices

Travelers find a serene retreat in Hanoi at this welcoming hotel. The on-site cafe serves refreshing coffee, and the spa offers rejuvenating treatments like manicures and massages. Guests can rent bikes to explore nearby attractions like Thang Long Water Puppet Theatre.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double or Twin Room

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Double or Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Executive Suite, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite, Balcony

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Family Room, City View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

View all photos for Connecting Room With Balcony

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Connecting Room With Balcony

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Double or Twin Room, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Quadruple Room With City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Quadruple Room With City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
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About the area

Old Quarter, a neighbourhood in Hanoi, is home to The Emissary Hanoi Hotel & Spa. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hanoi travel guide
Map
22/5 Hang Voi Street, Ly Thai To Ward, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake featuring a lake or waterhole, a monument and heritage architecture
    Hoan Kiem Lake
    5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre showing performance art, theatre scenes and nightlife
    Thang Long Water Puppet Theatre
    7 min walk - 0.6 km
  • Hanoi Opera House which includes heritage architecture and theatre scenes
    Hanoi Opera House
    8 min walk - 0.7 km
  • Evening view in Hanoi, Vietnam
    Hanoi Old Town Night Market
    8 min walk - 0.7 km
  • St. Joseph Cathedral showing heritage architecture, markets and heritage elements
    St. Joseph's Cathedral of Hanoi
    15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station
    19 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    40 min drive

Restaurants

  • Bún Riêu
    3 min walk
  • Bánh Mỳ Bà Dần
    2 min walk
  • Bánh xèo Zòn
    1 min walk
  • Phở 10 Lý Quốc Sư
    1 min walk
  • Etēsia • Kitchen Counter + Wines
    2 min walk

About this property

The Emissary Hanoi Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Hanoi Old Town Night Market and Hanoi Opera House, The Emissary Hanoi Hotel & Spa provides a free daily manager's reception, a terrace and a coffee shop/cafe. Indulge in a Swedish massage, a manicure/pedicure and a body wrap at Paradise Spa, the on-site spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Bike hire, 1 meeting room and barbecues
  • Coffee/tea in reception, concierge services and a front desk safe
  • A lift, a banquet hall and luggage storage
  • Guest reviews say good things about the helpful staff
Room features
All 55 individually furnished rooms feature comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Children's slippers and free infant beds
  • Egyptian cotton sheets, memory foam beds and down duvets
  • Rainfall showers, designer toiletries and bidets
  • 40-inch Smart TVs with premium channels
  • A personal chef, free tea bags/instant coffee and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on 14 February
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi Paradise Center & Hanoi
Hanoi Paradise Center Hotel & Spa Hotel
Hanoi Paradise Center Hotel & Spa Hanoi
Hanoi Paradise Center Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The Emissary Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Emissary Hanoi Hotel & Spa?

There is free parking nearby.

What time is check-in at The Emissary Hanoi Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Emissary Hanoi Hotel & Spa?

Checkout is at noon.

Where is The Emissary Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Thang Long Water Puppet Theatre, Hoan Kiem Lake, and Hanoi Opera House. Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Long Bien Station is 19 minutes by foot and Hanoi Railway Station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Emissary Hanoi Hotel & Spa Reviews

8.6

Excellent

9.0

Cleanliness

7.4

Amenities

9.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 5 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

8/10 Good

Brijesh

Liked: Cleanliness
Conveniently located
Stayed 1 night in Jan 2026

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Great location and customer service is impeccable. Rooms are small leaving no room for suitcases. Also, the walls are pretty thin, it was very loud at night and in the early morning. Great location! Near the lake, shopping, food, massages and so much more.
Stayed 4 nights in Jan 2026

8/10 Good

Malgosia

Liked: Cleanliness, amenities
Good location, super friendly and helpful staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet, nice and service-oriented staff
Stayed 5 nights in Sep 2025

10/10 Excellent

Noémie

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a little bit small and the climatisation wasn’t strong enough. But other than that, everything was perfect! The breakfast was more than excellent and the staff (special mention to Celina) was adorable!
Stayed 4 nights in Sep 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Old Quarter is exciting at first, but it quickly becomes hectic, loud, and overwhelming. Cafés and shops are everywhere, but this atmosphere exists throughout much of Hanoi, and taxis are very inexpensive—so staying right here isn’t necessary. My experience at this hotel was disappointing. The room layout was awkward and cramped, making it difficult to move around. I was traveling solo but placed in a family-style room with multiple beds and a strange layout. There was no nightstand, outlets were poorly placed, the refrigerator barely worked, and the TV was dated with inaccessible HDMI ports. The biggest issue was the air conditioning. Even set to 19–20°C, the room stayed warm during the day and only cooled slightly late at night. Noise was also a problem, with loud housekeeping early in the morning and poor sound insulation. I also experienced smoke odor late at night. Staff was polite and listened, but the alternative room shown later was actually smaller and felt like a downgrade. I paid $75–78 USD, but the room felt worth closer to a lot less at least until they fix their problems. I would not stay here again. I would have gave a one star, but the two stars was because the lady at the front desk was nice and listened but my overall experience was still not great.
Stayed 5 nights in Dec 2025

8/10 Good

Deepak

Liked: Staff & service
The room was ok. Didn't look like a room you'd see In a 4 star hotel (looked more 2/3stars). The room didn't have a view outside instead, a corner was curtained off and behind it was what looked like a shaft. The room doesn't have enough plug sockets. If you use a travel adapter of a certain size, you lose access to one socket. I also don't like hotels that give mini shampoo/shower gel bottles and tiny bars of soap. Should just have large containers of them near the sink and shower. Breakfast had very limited vegetarian options and flies were seen when eating. The staff were extremely good and polite. The woman that works there too (might be the manager) would greet everyone and ask about their day. The place is located in an alleyway but is very close to all the action in central Hanoi.
Stayed 5 nights in Sep 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Emma on reception was extremely helpful with recommendations too!
Stayed 1 night in Sep 2025

10/10 Excellent

AKIRA

Liked: Cleanliness, amenities, property conditions & facilities
車が多く走る通りから路地を入った所にあるのて通りの喧騒とは無縁です。部屋には洋服ダンス、金庫、小冷蔵庫がありました。350ccの水を一日２本くれます。 朝食はおいしいです。作りたての卵料理を出してくれます。従業員は親切です。 歩いて1分のところにコインランドリーができました。
Stayed 9 nights in Jan 2026

10/10 Excellent

Yukik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
はじめはこんな所にホテルがあるのかな？という立地ですが、ホテルの中はとても綺麗でクラシカルな雰囲気がとても素敵です。 エマさんをはじめ、スタッフの皆さんも丁寧に優しく接してくれました。
Stayed 3 nights in Sep 2025