Dear Johnny,Thank you so much for your feedback. It is a big gift for us. Hope to welcome you again .

Dear Mr.Richarch,You lost our key, that why we do not have new aslo. Thank you so much for your stayed. We will make it better.

Dear Mr/Mrs. Mario,We are so sorry with your experience you met. We will do that better.

Dear Corinne,Thank you so much for your stayed at our hotel. We hope to welcome you back with us soon.Best regards,Lucy

Thank you so much for your review. Hope to welcome you back soon.

Dear Solo,Thank you so much for your feedback.Hope to welcome you back Hanoi soon.

Dear Beatrice,Thank you so much for your stayed. We always hearing experience from the guests. We fixed aleady. We will try to our best . We are sorry for problems you met.

Thank you so much for great review. We hope to welcome from soonest.

Thank you so much for your stayed with us. Hope to welcome from you soon.

Thank you so much for your stayed in our hotel.Hope you back with us soon.

Dear Mr.Phorn,Thank you for your stayed. We are so sorry to hearing about that. We hope that in during stayed you should tell us about hot water. Sometime, the housekeeping was turn off in when they were clean. In the Winter, it could not non working. All of guests need it. Tv also. We checked it also.Thank you for your sharing it. We will tell with new guests come. How turn on and turn of it.

Thank you so much for your review. Hope welcome you back on next time in Hanoi,

Dear Mimi Pham,Thank you so much for your great review. hope to welcome you back soon.

Thank you so much for your feedback. Hope to welcome back from you soon.

Thank you so much for your great review. Hope to welcome you back with us soon.

Dera Deepak,Thank you so much for your stayed and share your experience. We will try and make it better.Thank you.

Dear Anonymous Guest,Thank you so much for your stayed with us. Hope you have great trip in Vietnam.We hope to welcome you back again. Let s share water problem for hotel 's staff. We will help you sovle it.Thank you so much.

Dear Anonymous guests,Thank you so much for your review. We will try and and make it better. Hope we can welcome you back again.

Thank you so much for your review. We hope to welcome you back soon.

Thou so much for your review. We hope to server you better on next time.Thank you.

Thnak you so much for your review. We hope have chance to server you better on next time.

Dear Vi,Thank you so much for your great review. Hope to welcome with us on next time.Thank you.

Thank you so much Dana. And your friend.Hope to welcome you soonest.Thank you.

Dear Mrs.Van Anh,Thank you so much for your stayed in our hotel. We felt so bored when we read this review. You wrote mold bathroom, the recieption told me. On next day, I came hotel, I was come and check it. It was nothing. It seems residue of water after you used hot water. The key we have 1 key for guest s room, one maste key for houseskeeping. Why we need to borrow from you. Because the guests stayed that room before forgot returned for us. 1:30 am Vietnam time, you called phone for us, The toilet was clogged, because you throught paper there. We have someone solved immediately in that time.How is about shampoo, we have new box also. We did not know why you complaint that also. Our receiptionist always said you are so cute, easy - going, always smile . We do not know why you told about that.We always try our best.Thank you.

Thank you so much for your review.Hope to welcome back from you.

Thank you so much for your feedback. Hope you have a great time in Vietnam.

Thank you so much.

Thank you for your stayed with us. We will make it better.Thank you.

Thank you for your feedback. We will try to make it better.

Thank you for your feedback.

Thank you so much for your feedback. Hope to welcome you back soon.

Dear Mr.Joseph,Thank you so much for your complement. Oor pleasure to sered you.We hope to welcome you back again.

Dear Catherine,Thank you so much for your great review. We are so happy to hearing for sharring it in our hotel.We hope to welcome you back soon.Best regards,

Dear Javiera,Thank you so much for your stayed with us and using our service. We are so sorry to hearing your suicait moved did not tell you clear.Exactly, we need to tell you more clear. If you go to Sapa early morning, You can leave luggage at room if you did not have time , we help you collected it. keep it in store luggage. Because when you check out, we will give that room for others guests check in. When you back we bring it from store luggage to new room. We did not charge money during you leave luggage at hotel.We checked with housekeeping for your document also. She told us you left in bathroom after you checked out and went to Sapa. You collected suicase but did not put inside suitcase, she thought you was throw away.We are so aplogize about that. We will try to make it better.

Dear Fillipe,Thank you so much for great review. We hope to welcome you back us soon :))

Thank you so much for your feedback. We will try our best to improve it.Hope to welcome you back us again.

Thank you so much for your feedback. We are so happy to know that.We hope to welcome from you soon.

Thank you for your review. We will make it better.

Thank you so much for your stayed with us. Hope to welcome you back on next time.

Thank you so for your feedback.

Thank you so much for your stayed with us. Hope to welcome you on next time.

Dear Ha Eun,Thnak you so much for your great review. That is big gift for us. We hope we will welcome you back with us soon.

Dear Thomas,We already confirm with expedia.com to rufund for you in that day directly. Please help us check with them again.

Thank you so much for your review.

Dear En Hsun,Thank you so mcuh for your great review. Hope to welcome from you soon.

Thank you so much for sharing your review. We will make it better.Hope to welcome you back with us on next time.

Dear Mr.Mark,Thank you so much for your review. Hope to welcome with us soon.Thank you !Best regards,

Thank you so much for your staying with us. Give us great score. It is our big gift from guest like you. We will try our best more than.Hope to welcome you back with us.

Thank you so much for your stayed with us.We always to hear your recommmend to make our service better.Thank you !

Thank you Akira,