Dear Ms Carl, Thank you very much for staying with us and taking your time to share your review to our hotel. We make sure that you were mistaken our hotel with another hotel which has same name as (Golden Moon Hostel near our hotel). We also had report to ( expedia.com to make sure this review will be remove) When you arrived, you showed us about 2 booking, one was in our Hotel and one was in Golden Moon Hostel. We also had report to ( expedia.com to make sure this review will be removed) Our traveler will understand with More than THOUNDSANS GREAT REVIEWS on websites. We hope others customers can read and understand about us. Thank you very much and we are looking to welcome you to stay with us.. Best Regard

Dear Sir. Thank you very much of your review shared with us. we have take a noted about this booking. as we had already help and support you about the room of my sister ( golden moon suite hotel) Because you came to our hotel ( hanoi golden moon hotel) in early 1 day before also that is why we did not have the room available to checkin early for you. the next day you have satyed with us. so this is a helped you with the early one day checkin, we hope that Other travel will see that. Thank you very much of your review.