Located in Hanmer Springs, Braemar Lodge And Spa is in a rural area and near a boardwalk/promenade. Hanmer Heritage Forest and Culverden Gallery are cultural highlights, and some of the area's activities can be experienced at Marble Point Winery and A Maze N Golf. Take in the nearby slopes with cross-country skiing, downhill skiing, and snowboarding, or check out other outdoor activities such as snowshoeing.
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
The staff provided excellent customer service. Chamod and James, the chefs, cooked amazing food. Chaminda, who served us, was very professional. The front office staff was professional and attentive during our stay.
Chaminda
เข้าพัก 2 คืน, เมษายน 2024
6/10 พอใช้
Chontay
เดินทางกับคู่รัก
14 เม.ย. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
I must admit for a 5star hotel the service was slow, we waited 45 mins to be checked (check in was at 3) and then waited 50mins for our dessert after dinner.
The room itself was unclean, the tv would not work as it kept shutting off. The cutlery in room was dirty and surfaces hadn’t been wiped/coffee spills ect
Apart from that the staff were friendly and the spa was great. I would book again however would need to be more thorough with the clean.
Was looking forward to the 2 spa facilities but very disappointed, Indoor spa bath in need of a good clean, jets were turned on lots of brown flakes blew into the bath, was filled 3 times and still had brown floaties was pretty gross and wasnt used. The outdoor spa was better but had hair floating around and also clinging to the filter. Face cloth was obviously stained. Bed blankets had stains. On arrival bed was made pretty poorly. Fridge was not cooling no matter what setting it was on. Was disappointed about both spas as that was the draw card for us. Great views from the room & quiet surrounds.
Amazing location. If you want to find a quiet get away for you and the Miss, nothing more romantic out there.
David
เข้าพัก 1 คืน, มีนาคม 2024
2/10 แย่มาก
Paul
เดินทางกับคู่รัก
21 มี.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Very lovely property but just starting to see signs of neglect in gardens and surrounds. Room was very clean. No staff at all after 5pm, restaurant and bar not open, which wasn’t communicated clearly when booking. We were left with a note at reception to open our door with a key and the lock had a cover over the keyhole that we couldn’t remove. No one answered the after hours number and we had to wander around what seemed to be a ghost hotel until fortunately we found a friendly and helpful maintenance person who was able to let us into our room. Adequate breakfast with friendly breakfast staff person.