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Reviews of Shangri-La Hambantota

5 out of 5
Shangri-La Hambantota
Sittrakala Estate, Chithragala, Ambalantota, Hambantota

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 88 reviews" "
Rating 8 - Good. 23 out of 88 reviews" "
Rating 6 - Okay. 5 out of 88 reviews" "
Rating 4 - Poor. 6 out of 88 reviews" "
Rating 2 - Terrible. 3 out of 88 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Mafooza

Liked: Cleanliness, amenities, property conditions & facilities
Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan
Stayed 1 night in Feb 2024

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.
Stayed 1 night in Feb 2024

6/10 Okay

Mikhail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Big and nice facility similar to 5-star hotels in Turkey. Food is quite nice. Area around the hotel is also big and nice. There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool. Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.
Stayed 4 nights in Dec 2023

8/10 Good

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service with good staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.
Stayed 2 nights in Apr 2022

10/10 Excellent

Nesha

Stayed 7 nights in Mar 2022

2/10 Terrible

MELVYN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many things from China, appearances can be deceiving. Rooms and the hotel grounds may look 5 star but there are so many things such as quality of service, food, drink and the calibre of staff is distinctly low grade that degrade this place to 2 stars. You are treated as a customer, not a guest. When you enter the hotel grounds you are interrogated and your vehicle is searched by security dogs at the top of the access road to the hotel. There is no valet parking and several more facilities have been removed 'due to covid'. After a 3.5-4 hour drive from the airport you will sweat like pig in the entrance hall as the fans are switched off while you wait for a long time to be checked in. There is no air conditioning in this area. When we enquired as to why there is a delay in check in we were ushered away from the queue without explanation by a rude staff member who struggled to speak english! At check in the staff tried charging me for my hotel stay even though I had paid for it on Expedia 1.5 months earlier and they refused my request to settle bills on checkout. They instead insisted I pay a unexpected surcharge of Rs.30000 (nearly £120) at check in to cover potential extras like room service. Which is utter rubbish. The staff have a poor understanding of English, messed up and delayed our order. The prices are extortionate. Before check out a letter was sent to my room explaining the hotel IT system is unreliable and that they would prefer if I settle any bills the nig
Stayed 2 nights in Feb 2022

2/10 Terrible

Mohamad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in sri lanka
I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly. They did nothing about it they were only waiting me to settle the 4$ remaining from the balance😂. Never visit this hotel it is the worst..
Stayed 2 nights in Nov 2021

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great food! Great people!
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lovely hotel but I had cash stolen from my room
I enjoyed my stay a lot in this hotel during the Covid-19 lockdown BUT I had $900 stolen from my purse during the stay. The hotel did carry out an investigation but hey couldn't find the culprit. I would recommend keeping your valuable extra safe when staying in this hotel. This is not what I expected in a 5* hotel but I was a lone female traveller staying in a very empty hotel (less than 10% occupancy) and didn't realise that I would possibly be more susceptible to these types of crimes. Overall the restaurants, rooms and pools are very nice. The downsides are that sea is not suitable for swimming in and the airport is about 4-5 hours drive away.
Stayed 3 nights in Mar 2020

6/10 Okay

Yoko

Liked: Cleanliness, room comfort
Shangri-La Twilight
For a resort of the caliber of Shangri-La the service was more like a business hotel where you have to carry your language into the hotel and where the attendant left you after a lift without coming to the room to explain everything. The food was no where near the status of other hotels in the same category. The concierge was not very inclined to help.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service- very accommodating. Beautiful beach and pools.
Stayed 4 nights in Mar 2020
Response from Shangri-La's Hambantota Golf Resort & Spa on 29 Mar 2020
Dear Guest, Thank you ever so much for taking the time out to share a review from your experience at Shangri-La's Hambantota Golf Resort & Spa. We are pleased to learn of your five-star review score and hope to have you return soon!

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amzing stay at Shangri-La Hambantota resort.
Stayed 3 nights in Feb 2020
Response from Shangri-La's Hambantota Golf Resort & Spa on 29 Mar 2020
Dear Manish, Thank you for taking the time out to share feedback from your time at Shangri-La's Hambantota Golf Resort & Spa. We are pleased to learn of your five-star review score and hope to have you visit us again in the near future.

8/10 Good

C N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great family stay, but very expensive
Travelled with my family, including parents and four year old daughter. Check-in service was excellent. I really appreciated their extra effort to find two rooms next to each other. My daughter loved the pool, water slides and separate kids buffet. The in resort prices are very, very high. I would only come again or recommend to family and friends if they are on a generously priced full-board package.
Stayed 4 nights in Jan 2020

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay and enjoyed the free activities they offer during the day. We played golf and it was a nice course.
Stayed 3 nights in Jan 2020
Response from Shangri-La's Hambantota Golf Resort & Spa on 28 Jan 2020
Dear Ed, Thank you ever so much for taking the time out to share a review from your experience at Shangri-La's Hambantota Golf Resort & Spa. We are pleased to learn of your five-star review score and hope to have you return soon!

10/10 Excellent

Al, Jeddah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far is the best resort in Sri Lanka, we just spent 5 days with 2 small children and enjoyed every minute of it. From the food, to the activities, kids centre to the Spa everything was amazing. This our second time at the resort and once again Jeevon from check in staff was amazing and is now a member of our family. He helped us with everything and was always calling and checking on what we required. There really is not enough ways i can express our gratitude to every one there. They have an amazing property with so much todo that you could literally spent a week and never leave. Yalla national park is near and it is the best Safari we had ever been on. We are able to see all the animals in their natural environment. Don't miss out on a Golf cart tour of the property as you will be able to see many animals.
Stayed 4 nights in Jan 2020

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous!
Love, love, love the hotel. My room was gorgeous, spacious and a lovely balcony overlooking the pool and beach. I ordered room service lots, it was super. The breakfast buffet is fabulous too. The staff gave personalised service and were excellent. The hotel has thought of everything, even mosquito coils for the balcony. Spa Ceylon, a wonderful Sri Lankan brand, has jasmine and coconut fragrance just for this hotel. OMGosh. It’s gorgeous! Two people deserve mention. The F and B manager, whose name sadly I can’t recall. He made a point of speaking to me each day, he was so attentive. Sameera Weerathunga from housekeeping. I left my wedding and engagement rings in the safe, when I checked out. He worked so hard to get these to me, I was able to collect them at the Shangri-La booth at Colombo airport. What a superstar! I really hope I can return to this hotel in the future.
What a view from the room!
Peacock almost camouflaged by the hotel towels!
Hotel life guards, watching guests in the sea! They were such lovely lifeguards.
Hotel little gift for new year. What a nice surprise.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Beautiful property, excellent golf course, great location. Staffs need a lot of basic trainings and most of all confidence in what they do and empowerment (perhaps senior leadership need be more hands on). No senior team members to be seen anywhere at the property during our stay apart from the Chef - Ashok. Incredibly talented gentleman. F&B service very poor (except the club house), massive room for improvement for food offerings as well. Loads of plastic debris at the beach.
Stayed 3 nights in Dec 2019

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort and facilities. Staff were also really friendly and helpful.
Stayed 3 nights in Nov 2019

10/10 Excellent

AL, Jeddah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very large and very well kept, we enjoyed our 2 day stay and could have stayed another 2 days. As it is very near to many attractions, such as Yalla National park, although you will see many of the animals on the property grounds. We recommend that you take the 30 minute golf cart ride around the property. The food was always fresh and very tasty and the staff all went out of their ways to help. A special thanks to Jeevan who checked us in and gave me his number to call anytime as he was off the next day. He messaged me on his off day to inquire if we needed anything that really made us feel special thanks again Jeevan.
Stayed 2 nights in Nov 2019

8/10 Good

#vishnada, Dallas, TX, USA

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Currently running low with occupancy. Hence many Restaurants closed. Management does not reveal these To add transparency. In room service is a rip off. Liquor And bar early, adopters of 25m
Stayed 2 nights in Oct 2019

10/10 Excellent

AJ, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , Excellent , Excellent. Absolutely excellent.
Stayed 1 night in Aug 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but with ridiculously expensive food and drinks.
Stayed 3 nights in Mar 2019
Response from Shangri-La's Hambantota Golf Resort & Spa on 27 Mar 2019
Dear George, Thank you for taking the time to review your stay at Shangri-La's Hambantota Golf Resort & Spa. We appreciate both your constructive and positive thoughts and hope to welcome you back on your next trip the south south coast of Sri Lanka!

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2019
Response from Shangri-La's Hambantota Golf Resort & Spa on 1 Apr 2019
Dear Guest, Thank you ever so much for taking the time out to share feedback from your stay at Shangri-La's Hambantota Golf Resort & Spa. We are pleased to learn of your five-star review score and hope to have you visit us again in the near future.

10/10 Excellent

Bridget, Bahrain

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great safaris, food, staff and facilities. Loved it.
Stayed 5 nights in Feb 2019
Response from Shangri-La’s Hambantota Golf Resort & Spa on 24 Feb 2019
Dear Bridget, Thank you for taking the time to write back to us with regards to your recent stay. It's wonderful to hear that you visited one of the many national parks that lie in close proximity to the property. We appreciate your kind recommendation and hope to welcome you back soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! From the location, facilities, food and service! We were greeted by the hostess Monika who was very accommodating and helpful in getting around the resort, and arranging our breakfast box for the safari. Not to mention everyone at the resort did a great job and made our stay pretty great :D
Stayed 2 nights in Jan 2019
Response from Shangri-La's Hambantota Golf Resort & Spa on 1 Mar 2019
Dear Judy, Thank you for taking the time to write back to us with regards to your recent stay at Shangri-La's Hambantota Golf Resort & Spa. It's always a pleasure to hear such high praises from your time at the property your thoughts on our team were a highlight in particular, rest assured we will pass on your sentiments to Monika. We hope to welcome you back soon.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
We stayed for one night at the Shangri-La en route from Ella to Mirissa predominantly to play golf and spend sometime relaxing around the pool. The rooms and hotel are beautifully laid out and the amenities are of a high standard although this is what you would expect for the price you are paying. Good location if planning to visit the national parks and there appears to be a lot of activities within the grounds for children to enjoy. The golf course is lovely and not too challenging and surprisingly not that expensive even though we paid to hire clubs. The buffet is varied although we didn’t eat there, only for breakfast which was very good. Can recommend the egg hoppers, they were cooked fresh and to perfection. We opted for the Asian al a carte at the evening but it was overpriced and the quality very average, the beef rengdang was tough and dry. They kindly let us have an extended checkout till 2pm for no extra charge. So I would totally recommend this hotel if you don’t mind paying that bit extra for drinks and food e.g coke 800 LKR
Stayed 1 night in Jan 2019
Response from Shangri-La's Hambantota Golf Resort & Spa. on 23 Jan 2019
Dear Anthony, Thank you for taking the time to write back to us with regards to your stay at Shangri-La's Hambantota Golf Resort & Spa. We are immensely pleased to hear that you enjoyed our 18 hole golf course, most of which winding through vast coconut palm plantation with views of the lagoon and Indian Ocean, offering a challenge for both casual players and seasoned pros! Your thoughts on the dining experience was also well received and we hope to welcome you back on your next trip the southern coast of Sri Lanka.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, with extremely helpful staff and beautiful rooms. We came with our two young kids (3 and 6) and it was perfect for them : a shallow pool with two slides and a great kids club where they could and wanted to hang out most of the time. When we were there, the sea was rough and swimming was forbidden but the pools make up for it. The main buffet restaurant was good, but the quality and variety of the food could be improved especially considering the price (30$/adult).
Stayed 4 nights in Jan 2019
Response from Shangri-La's Hambantota Golf Resort & Spa on 18 Jan 2019
Dear Guest, Thank you ever so much for taking the time to write to with regards to your stay at Shangri-La's Hambantota Golf Resort & Spa. Indeed, you are quite right to mention that the property is ideal resort for families with plenty to explore for children around the property whilst still offering world class facilities like our 18 hole golf course and private pools!

10/10 Excellent

JINIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Dec 2018
Response from Shangri-La's Hambantota Golf Resort & Spa on 8 Jan 2019
Dear Jinit, Thank you for taking the time to write back to us with regards to your time at Shangri-La's Hambantota Golf Resort & Spa. We are pleased to learn of your perfect review score and hope to have you visit us again sometime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay
Amazing modern resort with great rooms, pools and grounds. It is huge but it does not feel crowded even in high season. The only con is the food offering, not enough restaurants and difficult to get a table on the “a la carte” ones in peak season. Food quality is not the best either but other than that, I was happy with my stay here and I would recommend this hotel!
Stayed 2 nights in Jan 2019
Response from Shangri-La's Hambantota Golf Resort & Spa on 8 Jan 2019
Dear Guest, Thank you ever so much for writing back to us with regards to your recent stay at Shangri-La's Hambantota Golf Resort & Spa! Constructive comments such as yourself help us with adapt our guest experience, creating more engaging and memorable stays in the future. We also appreciate the kind recommendation and hope to have you visit us again should you travel the south coast of Sri Lanka!

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ecperience. Varied nightly menus. Spa good. Adult pool good. Friendly atmosphere. Golf course good. Driving range bit disorganised. Thought golf costs would be inclusive for residents.
Stayed 7 nights in Dec 2018
Response from Shangri-La's Hambantota Golf Resort & Spa on 28 Dec 2018
Dear Michael, Thank you ever so much for taking the time to write back to us with regards to your recent stay at Shangri-La's Hambantota Golf Resort & Spa. We appreciate the feedback from your time at the property, as you rightly pointed out we do charge separately for use of the Golf Course, from which we also value your constructive thoughts.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, excellent food, great pool
Very friendly staff, excellent food, great pool area. Lifeguards and bar staff by the pool very friendly and helpful. Nice spacious rooms. Highly recommended.
Stayed 5 nights in Oct 2018
Response from Shangri-La's Hambantota Golf Resort & Spa on 28 Dec 2018
Thank you for taking the time to write back to us with regards to your time at Shangri-La's Hambantota Golf Resort & Spa. We are pleased to learn of your perfect review score along with your kind recommendation and hope to have you visit us again sometime soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing stay . It’s a long drive though from Colombo.
Stayed 2 nights in Oct 2018
Response from Shangri-La Resort, Hambantota on 5 Nov 2018
Dear Guest, Thank you for the positive feedback and five star review rating. We Look forward to welcoming you back to the Shangri-La Hotel, Colombo soon.

4/10 Poor

Heather, Australia

We stayed here recently and were very disappointed with our stay. The checkin was not handled well at all, on arrival, which was earlier than their scheduled time, we were informed by the Duty Manager at the time that the driver accommodation was full, so we had to pay for additional accommodation for this, as purportedly the in house guests had already taken them. We soon realised this was incorrect as the hotel only had a small handful of guests during our entire stay and all areas including pool and restaurants were almost empty. We discovered that the hotel was getting ready for a big wedding a couple of days later, so all the focus was on organising things for this event and not on looking after their guests who were already there. We found this appalling. For a hotel that has over 300 rooms there was only 2 restaurants and although the service was good the food was average. The staff were efficient, polite and helpful. We stayed in many good hotels both in Colombo and down South but We would not recommend this hotel.
Stayed 2 nights in Oct 2018
Response from Shangri-La Resort, Hambantota on 1 Nov 2018
Dear Heather, Thank you for choosing the Shangri-La, Hanbantota. We appreciate your concerns and are saddened to hear that you did not enjoy the entirety of your stay with us due to the ongoing wedding. We understand that more attention could have been given to other in-house guests and would like to invite you revisit us and experience our services, which rest assured will be up to par with the expectations you have of a Shangri-La Resort.

10/10 Excellent

Petula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel for family fun
Very well maintained immaculate gardens. Fantastic waterpark water slides trapeze & more for kids. Excellent food through out the restaurants. The 2 fitness instructors were excellent & the free water aerobics & bike rides were great. Rooms were spacious & clean. Always plenty of comfortable cabanas around the pool to sit, made more comfortable by the pool attendants draping them in many towels. Well worth the drive
Stayed 3 nights in Sep 2018
Response from Shangri-La's Hambantota Golf Resort & Spa on 27 Nov 2018
Dear Petula, Thank you for taking the time to write back to us with regards to your time at the Shangri-La Resort, Hambantota. We are pleased to learn of your perfect review score and hope to have you visit us again sometime.

8/10 Good

Prasanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great
The overall experience was good. However the quality of the room was below my expectation. Limited things to do and see outside of the hotel and the dinning experience could be improved.
Stayed 2 nights in Aug 2018
Response from Shangri-La, Hambantota on 19 Oct 2018
Thank you for your positive review rating. Looking forward to welcoming you back sometime soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The hotel was everything we expected, loved the adults only pool, plenty of activities. Main downside was the beach was closed due to the choppy conditions which we've been told is normal for this time of year. The dining options were quite expensive relative to dining options in local area, but again this is to be expected at this type of hotel. We loved our stay here.
Stayed 2 nights in May 2018

10/10 Excellent

Gaya, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort ever!
Highly recommend this resort! Best food and service. We had a super amazing stay.
Stayed 4 nights in Dec 2017
Response from Digital Communications Manager on 20 Feb 2018
Dear Gaya, Thanks for your feedback - we're glad you had a great experience and look forward to welcoming you soon!

10/10 Excellent

Ruween

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Digital Communications Manager on 20 Feb 2018
Dear Guest, Thanks for your feedback - we're glad you had a great experience and look forward to welcoming you soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri La Hambantota, a relaxing resort
The pools are numerous and divided into 1 play pool and one adult pool. The beach has lifeguards on duty and they rate the surf each day. There are not enough pool-side umbrellas with chaste lounges. The spa has a jacuzzi and dry sauna that can be used for free for paying hotel guests. Good variety of food restaurants.
Stayed 5 nights in Dec 2017

4/10 Poor

Intrepid Travel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely Hotel with Great Facilities
Checked in for 2 rooms. Front desk had communicated prior arrangements to offer an upgrade but LIED about the upgrade being rescinded. Very disappointed on the continued lies that were communicated time and again. Wonderful hotel that could be even better.
Stayed 1 night in Dec 2017

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The hotel is a lovely hotel but what really makes it great are the staff. Friendly and accommodating only starts to describe them. The food was varied and of good quality, especially the Indian offerings. There is also plenty to do for both the children and the adults. Evening entertainment was limited but this did not detract from what was a very relaxing and enjoyable holiday.
Stayed 13 nights in Aug 2017
Response from Ghislaine Lê, Resident Manager on 25 Aug 2017
Dear Mr Steve, Thank you for staying at Shangri-La’s Hambantota Golf Resort & Spa, and taking the time to share your feedback. We hope to welcoming you back during your next getaway in the southern coast of Sri Lanka in the near future. Sincerely

10/10 Excellent

Saman, Seeduwa , Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La Hospitality is Amazing !!!!!!
A wonderful place to enjoy a family holiday. Landscape and sceneries are beautiful. Well maintained surroundings. Facilities are excellent. Wonderful opportunities for kids and well looked after them by coaches. Very friendly and helpful staff. Very good room service. Admire Sri Lankan Hospitality. We had a great time and appreciate entire hotel staffs' kind approach towards their customers. Special thank goes to Miss. Monika at reception desk who has the talent and ability to please customers very well.
Stayed 3 nights in Jul 2017

8/10 Good

Rohan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL WITH NOTHING TO DO
The hotel did not live up to the hype, albeit the staff exceeded excellence. The location of the hotel confines guests to the facility which does not offer much by way of evening entertainment. The space and facilities are there for anyone with an imagination to turn this hotel into an exciting destination but, unfortunately, imigaination and creativity seems to be sorely lacking. Very unfortunate for the hotel and guests. The service staff at all the restaurants were exceptionally good. They provided service with a smile and were efficient.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel away from the crowds
After traveling around for a week it was a perfect spot to unwind and relax before the flight home
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive resort
The overall experience was great, even from the very beginning when we arrived at the hotel, the staff very welcoming and organized, the check in took us 5 min max. The resort is huge, there is a swimming pool for kids and families and a more quiet one for the people looking for peace and relaxation. What I really liked about this resort is that there is a clinic, the doctor is there a few hours a day, but the place is open 24/7 nevertheless. There are a few restaurants, you can chose, depends on what you feel like having, but when it`s low season, only 3 of them are opened. In the evening there was a buffet with food from around the world, trying to please everybody and it did, because the food was tasty. Most important: if there is something you want to eat but it s not there and the cook can make it for you, they will cook for you whatever, if they have the ingredients. Aces! :D
Stayed 2 nights in May 2017

10/10 Excellent

Sherry, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel grounds and facilities.
Absolutely fantastic week at this hotel. The staff were super accommodating and friendly. One of our party became very sick during the first day and cannot say enough about how wonderful and caring every staff member was. They went the extra mile, above and beyond, to ensure that all bases were covered. Every staff person is focused on the fact that you are comfortable and having a good time: from the restaurant staff, to pool guys, every single one. We would definitely stay here again. The beach area is beautiful, even though with during our time it was high winds so no swimming; which we didn't mind as were pool people anyway. The room service was impeccable. Even the turndown service had the personal touch rearranging our girls stuffed animals in cute ways on their beds. Just excellent attention to detail and care.

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't recommend.
Was largely deserted during our stay (mid feb). Beach is beautiful and quiet, same with the pools. If you are in Sri Lanka for a deserted resort experience, this is your place. There is not much for teens and non golfers. No water sports or other excitement (there is water aerobics but I never saw anyone participate). Spa does not have mani-pedi or the like. Restaurant was a broad buffet with tasty Asian and western options but priced like a NYC hotel. If you want cereal, porridge or eggs for breakfast plan on $30 per person, ditto a sandwich for lunch. A la cartel was not an option. There is a faux village with artisans which is a bit embarrassing "Disney Sri Lanka". All in all, good for families with small children but for us a long way to go for a water park.

10/10 Excellent

barry, Glencorrib, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A great hotel that caters for all family. Children are fully entertained with great facilities as well as parents! Beautiful beach for walking and playing on, current too strong for swimming though